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HebeosReviews 5,282

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Georgia
1 review
0 helpful votes
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Site, cost, dress - all perfect - with exception of size. Cut a bit smaller and am going to have to return and reorder larger size. Please advise how I can do that. Thank you.

Date of experience: September 4, 2025
Florida
1 review
0 helpful votes
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Dress didn't fit
September 14, 2025

My measurements were wrong. I measured myself twice. It was not an error on my part. The chest area looked awful and does not fit. It's too big. The length was fine. I can't wear this dress to my sister's wedding and wish I could get my money back. I know I can not because I paid for tailoring. Also the picture was misleading because it's an open back dress… I am too top-heavy to go without a bra. I was very disappointed in this dress.

Date of experience: September 4, 2025
Arizona
1 review
0 helpful votes
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Terrible Customer Service
September 14, 2025

I sent you a message a few days after my order was placed. I requested cancellation. Never heard a word back

Date of experience: September 3, 2025
Georgia
1 review
0 helpful votes
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So In Love With My Wedding Dress!
September 13, 2025

At first I was nervous about my items, because I couldn't get into my account because I forgot my password and I tried to reset it but I wasn't able to get into the site. So I contacted the company and they responded back with the tracking details. I received my items just like the delivery time say I would. I'm so in love with my wedding dress. Thank you.

Date of experience: August 27, 2025
Illinois
1 review
0 helpful votes
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Trusted shop
September 13, 2025
Updated review

It's the second dress I've bought from them, very satisfied! I even had the second one tailored for me with some small modifications, very pleased!

Date of experience: September 2, 2025

Reliable store and nice dresses
August 24, 2025
Previous review

Reliable store and nice dresses

Date of experience: August 13, 2025
Nevada
1 review
0 helpful votes
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Excellence
September 11, 2025
Updated review

I recommend ordering from Hebeos I love there materials. The ordered takes a little bit but its worth waiting for.

Date of experience: September 1, 2025

Very easy to use
August 21, 2025
Previous review

Very easy to use

Date of experience: August 11, 2025
Missouri
1 review
0 helpful votes
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I never received a receipt when I purchased the 2 dresses for my daughter's wedding, so I wasn't sure if the order would even arrive. It did come in a few weeks and the reception dress was ok but I had to buy her a different wedding dress. The one we ordered from did not look as good as the picture portrayed. I knew I was taking a risk ordering online, I learned my lesson and will not be doing that ever again!

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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The dress was a big on my mom but it has amazing quality
September 8, 2025
Updated review

AMAZING, the dress was big for my mom even tho we took the measurements correctly but quality is amazing

Date of experience: August 29, 2025

The best of the best
August 19, 2025
Previous review

The best of the best

Date of experience: August 9, 2025
New Mexico
1 review
0 helpful votes
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Dress is too large beyond repair.
September 7, 2025

We bought a dress for the bride to be, it was a custom fit however, the size given to the website compared to the result that came in was horrendous. The waist and bust was 6 inches too long and wide. The dress was big enough for another person to fit into it with the bride herself. I definitely recommend staying far away from this website.

Date of experience: August 28, 2025
Portugal
1 review
0 helpful votes
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Wedding dress
September 6, 2025
Updated review

I am pleased with the dress, however I received it with two big stains on the bottom of the dress, exactly where the jacket does not cover the area, which worries and saddens me. Also, the dress is a bit too tight on my thighs, although I sent Hebeos a bigger size than the one I have. The model is excellent and looks very pretty on me. It will be my wedding dress.

Date of experience: August 27, 2025

Good experience
August 17, 2025
Previous review

Good experience

Date of experience: August 7, 2025
Oklahoma
1 review
0 helpful votes
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Beautiful!
September 6, 2025

This dress is EVERYTHING & more! It's absolutely beautiful & I can't wait to wear it for my big day!

Date of experience: August 26, 2025
Texas
1 review
0 helpful votes
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The Best Choice
September 5, 2025

I recently received my dress and I can't wait until my wedding day. I got my dress within 3 weeks of ordering it. It is so beautiful. The fabric is top notch. Your company will make my day to remember

Date of experience: August 26, 2025
Mississippi
1 review
0 helpful votes
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Amazing
September 5, 2025

My dress is beautiful, fits perfectly everything is just the way I ordered size and everything.Thanks for doing a wonderful job

Date of experience: August 25, 2025
Illinois
1 review
0 helpful votes
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Bridesmaid
September 5, 2025
Updated review

Overall the dress is pretty, The only thing is it's too much you have to go through to contact customer service. I tried to contact you about a price adjustment because I found the same dress on Amazon for less

Date of experience: August 4, 2025

Easy to navigate this site
August 13, 2025
Previous review

Easy to navigate this site. The only thing I didn't like was shipping cost.

Date of experience: August 2, 2025
South Carolina
1 review
0 helpful votes
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Better than the pictures!
September 3, 2025

The pictures were stunning, the dress is beautiful! I'm so happy I decided to go with this dress! I only saw it online but fell in love and no other dress compared! The details and color is beautiful! And I love it more than anything else!

Date of experience: August 24, 2025
Cyprus
1 review
0 helpful votes
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Very pleased - very sweet!
September 2, 2025

Thank you - we are very happy with my granddaughter's little princess dress.

Date of experience: August 23, 2025
Georgia
1 review
0 helpful votes
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Formal dress
August 31, 2025

I ordered from this company a lot but this is the first dress I've ordered and was very disappointed about.

Date of experience: August 21, 2025
Pennsylvania
1 review
0 helpful votes
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Sizing
August 29, 2025

I went by their sizing chart and my dress arrived extremely large. 20 W. They don't do returns so now I'm stuck with a dress that's the size of a fitted bed sheet.

Date of experience: August 9, 2025
Connecticut
1 review
0 helpful votes
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Unsatisfied
August 26, 2025

A bit disappointed. The fact that I'm having to jump through so many hoops to return my item and get my refund.

Date of experience: August 16, 2025
Minnesota
2 reviews
0 helpful votes
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Okay
August 25, 2025
Updated review

Doesn't fit in the upper chest area. Have to figure out alterations in time.

Date of experience: August 15, 2025

Easy to use
August 4, 2025
Previous review

Easy to use. Nice selection.

Date of experience: July 25, 2025