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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Oklahoma
1 review
0 helpful votes
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Dress review
November 3, 2024

The process was easy and had a fast turn around time! I am pleased with my order. The dress is good quality and I have no complaints!

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Great customer service, great product
November 1, 2024

I am very happy with the dress I received. It is as described on the website and very nice quality in fabric and processing. The Hebeos customer service team was very helpful and went out of their way to assist me with changes to my original order. I would definitely order from Hebeos again.

Date of experience: October 22, 2024
Australia
1 review
0 helpful votes
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Very good
November 1, 2024

Would be nice to have it delivered early cause we were eager to try on

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Excellent!
November 1, 2024

I was skeptical about purchasing a wedding dress online. I was soo pleased when I tried them both on. They fit like a glove. I will absolutely recommend Hebeos To every bride-to-be 🥰.

Date of experience: October 21, 2024
North Carolina
1 review
1 helpful vote
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Wedding dress nightmare!
October 30, 2024

I ordered my dress on November 7,2024, and I tried to order a dress bag, but it refused to let me purchase one. So, my dress came packaged in a little bag, like I had ordered from SheIn! It's very wrinkled, I have used a steamer, and can't get the wrinkles out! I get married this Saturday, with a dress that I am not sure that I want to wear, but I have no other options at this point... I am very dissatisfied...

Date of experience: October 20, 2024
Florida
1 review
0 helpful votes
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Great
October 28, 2024

On time shipping and quality work. Dress was perfect to my custom measurements

Date of experience: October 18, 2024
Ohio
1 review
0 helpful votes
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Awesome red hoco dress
October 28, 2024
Updated review

The order came in a timely manner. The dress was much prettier than the picture. Quality and style were excellent. Great dress for the price.

Date of experience: October 18, 2024

Love the selection and great prices
February 17, 2024
Previous review

Love the selection and great prices

Date of experience: February 17, 2024
North Carolina
1 review
0 helpful votes
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Give your measurements and your dress will be beautiful. Mine fits perfectly and it was on sale.

Date of experience: October 17, 2024
Missouri
1 review
0 helpful votes
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I ordered 2 dresses, luckily the company MADE ME cancel one dress or they weren't going to complete my order at all. I should have recognized the red flag and canceled the entire order. Anyway, I couldn't order two saizes of the same dress because they could'nt afford to "make" two dresses knowing I was going to send one back. My dress came in mail, I hated the way it looked on me, I attemped to send the $165 dress back, and UPS told me it was going to cost $225. Now I'm stuck with a "Night Robe" of a dress.

Date of experience: October 17, 2024
Texas
1 review
0 helpful votes
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Bad customer service
October 27, 2024

When my dress was too small I wanted to exchange for a bigger size but was unable to.

Date of experience: October 17, 2024
Oklahoma
1 review
0 helpful votes
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Great company
October 27, 2024

Easy ordering, I felt my bouquet was price well. Very pleased with the delivery. I read that this site was a scam. You were not.

Date of experience: October 17, 2024
Oregon
1 review
0 helpful votes
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Hard to get into dress. I'm 67 and I bought for mother of the bride

Date of experience: October 17, 2024
Florida
1 review
0 helpful votes
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In love. Hope it fits. Ordered standard size
October 27, 2024
Updated review

So far so good.material is gorgeous.better than expected! Haven't tried it on yet but can't wait to see it. The dress is stunning!

Date of experience: October 16, 2024

So far so good
September 26, 2024
Previous review

So far so good

Date of experience: September 15, 2024
North Carolina
1 review
0 helpful votes
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Great
October 27, 2024

I've wanted this dress since I first laid eyes on it years ago. So happy to finally have it.

Date of experience: October 16, 2024
Tennessee
1 review
0 helpful votes
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Perfect!
October 18, 2024

My dress fit perfect! No alterations needed and beautiful also. Highly recommend Hebeos.

Thank you kindly
Lisa Bean
Arkansas

Date of experience: October 7, 2024
South Carolina
1 review
0 helpful votes
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Here's service was awesome
September 27, 2024

The shopping experience was great... But shipping price was to much

Date of experience: September 17, 2024
Florida
1 review
0 helpful votes
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Beautiful dress
September 22, 2024

Easy to custom your dress for perfect fit. Great quality and arrived on time.
Everyone loved the dress.

Date of experience: September 12, 2024
Colorado
1 review
2 helpful votes
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Ordered navy blue crepe.purple rayon showed up total scam…. We will give 14 percent back 22 percent restocking fee run away

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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It was very nice
September 8, 2024
Updated review

Very good,In that's not the first time I order from you guys.In now I have a problem with the dress is to small for me In I will like to return it please

Date of experience: August 29, 2024

It was ok, in I'm hoping I'm satisfied
November 10, 2022
Previous review

It was ok, in I'm hoping I'm satisfied

Date of experience: November 10, 2022
Iowa
1 review
0 helpful votes
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I had ordered a dress for my daughters wedding that did not even fit over my shoulders and I had asked about the return policy and they said they would not accept my return due to this reason. I had responded within 3 days of receiving my order. I took it to a tailor and it was going to cost more to alter than the dress itself. I am very disappointed in the customer service of this company and am now stuck with a expensive dress that is not even going to get used. This is absolutely Ridiculous!

Date of experience: August 26, 2024