Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The process was easy and had a fast turn around time! I am pleased with my order. The dress is good quality and I have no complaints!
I am very happy with the dress I received. It is as described on the website and very nice quality in fabric and processing. The Hebeos customer service team was very helpful and went out of their way to assist me with changes to my original order. I would definitely order from Hebeos again.
I was skeptical about purchasing a wedding dress online. I was soo pleased when I tried them both on. They fit like a glove. I will absolutely recommend Hebeos To every bride-to-be 🥰.
I ordered my dress on November 7,2024, and I tried to order a dress bag, but it refused to let me purchase one. So, my dress came packaged in a little bag, like I had ordered from SheIn! It's very wrinkled, I have used a steamer, and can't get the wrinkles out! I get married this Saturday, with a dress that I am not sure that I want to wear, but I have no other options at this point... I am very dissatisfied...
The order came in a timely manner. The dress was much prettier than the picture. Quality and style were excellent. Great dress for the price.
Love the selection and great prices
Give your measurements and your dress will be beautiful. Mine fits perfectly and it was on sale.
I ordered 2 dresses, luckily the company MADE ME cancel one dress or they weren't going to complete my order at all. I should have recognized the red flag and canceled the entire order. Anyway, I couldn't order two saizes of the same dress because they could'nt afford to "make" two dresses knowing I was going to send one back. My dress came in mail, I hated the way it looked on me, I attemped to send the $165 dress back, and UPS told me it was going to cost $225. Now I'm stuck with a "Night Robe" of a dress.
When my dress was too small I wanted to exchange for a bigger size but was unable to.
Easy ordering, I felt my bouquet was price well. Very pleased with the delivery. I read that this site was a scam. You were not.
Hard to get into dress. I'm 67 and I bought for mother of the bride
So far so good.material is gorgeous.better than expected! Haven't tried it on yet but can't wait to see it. The dress is stunning!
I've wanted this dress since I first laid eyes on it years ago. So happy to finally have it.
The shopping experience was great... But shipping price was to much
Easy to custom your dress for perfect fit. Great quality and arrived on time.
Everyone loved the dress.
Ordered navy blue crepe.purple rayon showed up total scam…. We will give 14 percent back 22 percent restocking fee run away
Very good,In that's not the first time I order from you guys.In now I have a problem with the dress is to small for me In I will like to return it please
It was ok, in I'm hoping I'm satisfied
I had ordered a dress for my daughters wedding that did not even fit over my shoulders and I had asked about the return policy and they said they would not accept my return due to this reason. I had responded within 3 days of receiving my order. I took it to a tailor and it was going to cost more to alter than the dress itself. I am very disappointed in the customer service of this company and am now stuck with a expensive dress that is not even going to get used. This is absolutely Ridiculous!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: [email protected]
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

