Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Kroner S.
Unfollow Kroner S.
Share Review
Report Review

Rip off
June 2, 2022

Never got the dress and they will not refund my money. Don't order from them it a rip off cost me 180.00 dollars

Date of experience: May 3, 2022
Kentucky
1 review
0 helpful votes
Follow Amanda Z.
Unfollow Amanda Z.
Share Review
Report Review

Wonderful
May 3, 2022

I ordered here a prom dress. I was worried that it wouldn't arrive on time but wow. It arrived earlier than expected. The fabric, quality, look, everything was perfect. I'm more than amazed with this shop.

Date of experience: May 3, 2022
New York
1 review
0 helpful votes
Follow jennifer F.
Unfollow jennifer F.
Share Review
Report Review

Unsatisfied
June 2, 2022

One dress came much too large and requires tailoring from top to bottom. Even bust area is too large and we ordered this size based around her measurements. The other is unwearable as it is unfinished. Cups are completely visible through bodice. Very disappointing

Date of experience: May 3, 2022
Illinois
1 review
1 helpful vote
Follow jana w.
Unfollow jana w.
Share Review
Report Review

The dress took forever to get here not the greatest quality very cheap fabric. It definitely came all the way from China I have proof of that from the mailing documents. If you think you're going to get it at a decent time you will not. And if you think you're going to get it and return it you're not. My dress was never worn because it did not get here in time tags are still on it and they refuse to accept it back, since there was nothing wrong with that. So them saying on their site that you can return an item if it's in wearable condition and tags are still on it it's a downright lie. They are not going to give your money back for any reason.

Date of experience: May 3, 2022
Delaware
1 review
0 helpful votes
Follow Victoria G.
Unfollow Victoria G.
Share Review
Report Review

Amazing experience
May 3, 2022

After buying my dress I was concerned with the measurements because my bust is a little bigger than the biggest size you had, I had put in an inquiry and an email requesting my bust bigger and within a day I got a response that they could make that happen! And when I tried my dress on it was perfect, exactly what I asked for!

Date of experience: May 3, 2022
Arizona
1 review
0 helpful votes
Follow Cat N.
Unfollow Cat N.
Share Review
Report Review

They are legit
June 2, 2022

I ordered my wedding dress with the custom sizing and it took only 3 weeks to arrive, which made me happy. I still had to have several alterations performed to correct some sizing issues, but they got the dress to look similar to the photo... I know it wasn't the same quality, but it worked and I appreciated the decent price (considering the cost of other dresses out there).

Date of experience: May 2, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Janice R.
Unfollow Janice R.
Share Review
Report Review

My Wedding Dress
May 3, 2022

I love the look of this dress very feminine. Like Me.

Date of experience: May 2, 2022
South Carolina
1 review
0 helpful votes
Follow Jeter E.
Unfollow Jeter E.
Share Review
Report Review

Everything came in the right timely manner. I will use this again.

Date of experience: May 2, 2022
Nebraska
1 review
0 helpful votes
Follow Adeva B.
Unfollow Adeva B.
Share Review
Report Review

Great Products
May 2, 2022

Everything was great. Even down to the customer service. I knew about delays and what was happening each step of the way. I didn't know expect it for another few weeks, but it came just in time for me to be able to wear at my dress fitting!

Date of experience: May 2, 2022
Idaho
1 review
0 helpful votes
Follow T. M.
Unfollow T. M.
Share Review
Report Review

Cute dress
May 2, 2022

Arrived, cute and the color I wanted. Didn't get a shipping confirmation. Took almost a month to arrive

Date of experience: May 2, 2022
California
2 reviews
0 helpful votes
Follow maria U.
Unfollow maria U.
Share Review
Report Review

Beyond Beautiful!
May 2, 2022
Updated review

Awesome dress and fit better than I could hope for

Date of experience: May 2, 2022

Wouod not take the coupon code directly provided for...
May 8, 2022
Previous review

Wouod not take the coupon code directly provided for by the wesbite

Date of experience: April 8, 2022
Massachusetts
1 review
0 helpful votes
Follow Sherri P.
Unfollow Sherri P.
Share Review
Report Review

LOVE THE DRESS.
May 2, 2022

My dress is to snug i will have to drop about 5 pounds to fit in it by July 9th but its all good.

Date of experience: May 2, 2022
New York
3 reviews
0 helpful votes
Follow kristina S.
Unfollow kristina S.
Share Review
Report Review

Awesome
May 2, 2022

Wonderful it was so easy and took no time at all and my dress came a week earlier then expected

Date of experience: May 2, 2022
Canada
1 review
0 helpful votes
Follow Raja W.
Unfollow Raja W.
Share Review
Report Review

I ordered a customized dress. I was told they would send me a tracking number which they never did. The dress just magically arrived one day.
When I tried it on, the dress did not match the measurements I sent them and the quality of the material was very bad.
They refused to fix it or let me return it.
I do not recommend them!

Date of experience: May 2, 2022
Florida
1 review
0 helpful votes
Follow Sherry O.
Unfollow Sherry O.
Share Review
Report Review

Surprise Beautiful
May 2, 2022

The dress arrived sooner then expected which was a nice surprise.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
Follow Anna U.
Unfollow Anna U.
Share Review
Report Review

Shopping
May 1, 2022

It was a sad experience. Will not recommend to anyone.

Date of experience: May 1, 2022
South Carolina
1 review
0 helpful votes
Follow RaRa U.
Unfollow RaRa U.
Share Review
Report Review

Great!
May 1, 2022

Shipping with faster than expected! Dress is absolutely beautiful.

Date of experience: May 1, 2022
Georgia
1 review
0 helpful votes
Follow Micah B.
Unfollow Micah B.
Share Review
Report Review

Quick and Easy
May 1, 2022

It was so easy to place an order and keep track of the status of my order until delivery. It also delivered earlier than expected which was great! Nothing negative to say!

Date of experience: May 1, 2022
New Mexico
1 review
0 helpful votes
Follow Corina J.
Unfollow Corina J.
Share Review
Report Review

Seams easy
May 1, 2022

Okay so far. I haven't had much interaction. If I could say more I would

Date of experience: May 1, 2022
California
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Perfect
May 1, 2022

My daughter ordered her prom just. It fit perfectly and looked like the picture. Great prices!

Date of experience: April 30, 2022