Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Jarriette M.
Unfollow Jarriette M.
Share Review
Report Review

A special occasion
May 6, 2022
Updated review

It was a pleasant experience. I love the prices and clothes

Date of experience: May 6, 2022

Ilike your products
May 4, 2022
Previous review

Ilike your products.

Date of experience: May 4, 2022
Missouri
1 review
0 helpful votes
Follow Tracy Y.
Unfollow Tracy Y.
Share Review
Report Review

Too much material-heavy
May 6, 2022

Very heavy and bulky

Only good if you are very slim otherwise… I say No to the dress. Sorry

Date of experience: May 6, 2022
Washington
1 review
3 helpful votes
Follow Theresa B.
Unfollow Theresa B.
Share Review
Report Review

Bad returns, wrong measurements
June 5, 2022

I ordered custom measurements, and when i received it they were severely off, by 4 inches at the waist. 3 inches at the hem, and 1 inch at the bust. I would have had to spend another $300 on alterations. Then, when I tried to return it, was offered 10% refund, then a 20% refund. I finally disputed the charge with PayPal, and they offered me 70% back, if I spent another $30 to return it to them. 'Easy returns' is not true. This return process has been difficult. Still currently fighting their return offers

Date of experience: May 6, 2022
California
1 review
0 helpful votes
Follow Vasni M.
Unfollow Vasni M.
Share Review
Report Review

I loved this process because I am short so it has been tough for me to find a dress that fits just right! I can put in my measurements to fit just right!

Date of experience: May 6, 2022
Pennsylvania
1 review
0 helpful votes
Follow Madison X.
Unfollow Madison X.
Share Review
Report Review

I got my dress custom and since I am smaller than the average small, the sequence was baggy on me causing me to look like a box. I was expecting myself to look like the model but I need to remember I am not that. The dress was really pretty and had great potential but it was just not for me

Date of experience: May 5, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Stephanie M.
Unfollow Stephanie M.
Share Review
Report Review

Very Happy!
May 5, 2022

Dress came about 3 weeks after ordering, in plenty of time for the event. It is exactly as it is pictured and sizing was very good. Impressed by the timing and quality

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
Follow Patricia K.
Unfollow Patricia K.
Share Review
Report Review

Good options
May 5, 2022

The options for products are nice. And for what I ordered it came quickly.

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
Follow Vivian S.
Unfollow Vivian S.
Share Review
Report Review

Exceeded my customer expectations! The price was right and the item is perfect!

Date of experience: May 5, 2022
Georgia
2 reviews
0 helpful votes
Follow guillermina T.
Unfollow guillermina T.
Share Review
Report Review

Beautiful Dress!
May 5, 2022

It was a good experience. I was pleasantly surprised it's great quality.

Date of experience: May 5, 2022
Maryland
2 reviews
0 helpful votes
Follow Zedane Q.
Unfollow Zedane Q.
Share Review
Report Review

Not satisfied
June 4, 2022

Size is definitely too small
Color is not as expected. Ordered champagne got a yellow champagne

Date of experience: May 4, 2022
Missouri
1 review
0 helpful votes
Follow Heather O.
Unfollow Heather O.
Share Review
Report Review

Great dresses
May 5, 2022

It was great. Found the color I wanted for flower girl dresses. Easy to view website and order.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
Follow Diana F.
Unfollow Diana F.
Share Review
Report Review

First time nice look dress. It is great fit dress is comfortable.

Date of experience: May 4, 2022
Florida
2 reviews
0 helpful votes
Follow Mena U.
Unfollow Mena U.
Share Review
Report Review

Pretty dress wrong color
May 4, 2022

I received the dress which is a pretty dress. However the color was incorrect. I had to wait a long time to process which was ok, but when it got to me it needed to be perfect. And unfortunately instead of gold which is the wedding color, I got a rose color, also the Tull used under the dress is of a very thick material and not fluffy. Makes it hard to maintain the right shape of the dress. I am sad I won't be able to use it.

Date of experience: May 4, 2022
Arizona
1 review
0 helpful votes
Follow Amber M.
Unfollow Amber M.
Share Review
Report Review

My dress was supposed to be to me by May 2nd, I paid extra for rush delivery. It's not even on its way yet. Waste of money.

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
Follow Monica T.
Unfollow Monica T.
Share Review
Report Review

Monica
May 4, 2022

I found the perfect dress here, the dress is very soft, a beautiful colour, and arrived within the 2 weeks limit

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

Great service
May 4, 2022

Dress arrived in a timely manner. Had no problems ordering. Dress was decently priced.

Date of experience: May 4, 2022
Michigan
1 review
6 helpful votes
Follow Kaitlin M.
Unfollow Kaitlin M.
Share Review
Report Review

Horrible
June 3, 2022

This is a scam company with no intention of issuing refunds or returns despite the site boasting 'worry free returns' and 'easy returns'. Horrible customer service, would absolutely never ever recommend them to anyone. Dresses come from China and are of poor quality. Pictures don't reflect the actual quality of product.

Date of experience: May 4, 2022
New York
1 review
9 helpful votes
Follow Dana D.
Unfollow Dana D.
Share Review
Report Review

Greatly dislike
June 3, 2022

I have spent just about $200 on a dress that didn't describe it was actually two pieces. The mesh is like a triple layer that isn't exactly see through but looks like white is layered on to your body because it's so thick. There's not a single bit of stretch to the dress so i cannot even pull it up. I ordered it larger than i needed it and it still doesn't fit. I'm assuming o may have a hard time returning it as by the time i do so I'll still be spending over $80. Really disappointed.

Date of experience: May 3, 2022
Washington
1 review
0 helpful votes
Follow Becca P.
Unfollow Becca P.
Share Review
Report Review

Almost perfect
May 4, 2022

Super easy to order, shipping was amazing! The product looked like the picture, but didn't fit my body the right way

Date of experience: May 3, 2022
Michigan
1 review
0 helpful votes
Follow Esther A.
Unfollow Esther A.
Share Review
Report Review

Great
May 4, 2022

First time shopping here and I will be returning in the future

Date of experience: May 3, 2022