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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
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11,327 reviews

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Louisiana
1 review
0 helpful votes
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Exactly what I ordered
May 13, 2022

Altering the dress did take a while; however, shipping was quick. The dress is exactly what I ordered. Fits perfect too

Date of experience: May 13, 2022
Ohio
1 review
0 helpful votes
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Amazing company
May 13, 2022

It's a beautiful dress. Well made, great material. True to size. Came faster than expected.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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My cousin and myself ordered 2 dresses for a wedding. Upon recieving the dresses, my cousin dress was poorly sewn. I ordered a size 14( I'm a size 12). She ordered a 18( she's a 16) we ordered a size up just to be on the safe side. Dresses ARE NOT TRUE TO SIZE. Her dress is really tight. Mine doesn't zip pass my lower back. Don't even think of returning or trying to get a replacement. Company is not what it appears to be

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Good experience!
May 12, 2022

I got exactly what I ordered, in a faster time than was stated on the website. My dress is beautiful, well-made, and it fits perfectly!

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Will Never Order Again
June 11, 2022

The dress I ordered was made cheaply and I didn't like it at all. I tried to return the dress but the don't taje returns if you don't like the dress. Only if you were sent the wrong size or color. Even though I was willinv to purchase a different dress, they don't allow exchanges either. Don't take a chance with your money. RUN!

Date of experience: May 11, 2022
Virginia
1 review
0 helpful votes
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Beautiful
May 11, 2022

Beautiful just as pictured. Size fits right. Got dress very quick.

Date of experience: May 11, 2022
Missouri
1 review
0 helpful votes
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Excellent
May 11, 2022

Great experience with the company. Easy to order and no problems with shipping.

Date of experience: May 11, 2022
Pennsylvania
1 review
0 helpful votes
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Warning
June 10, 2022

Online this company claims it will send an email when your item ships and shipping would be 7-14 days. I needed this for a specific date in early May. After a week passed with no shinotice, I emailed to say I would need to cancel the order since it had not yet been shipped. They emailed me a tracking number and said it was too late to cancel. The tracking number is not a valid one and I have never received the merchandise. They keep giving me the run around.

Date of experience: May 11, 2022
Colorado
1 review
0 helpful votes
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Ball gown
May 11, 2022

So pretty and fits jus right. The dresses are all beautiful but this caught my eye. So happy with the result

Date of experience: May 10, 2022
Virginia
1 review
0 helpful votes
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Great service
May 11, 2022

Very good experience and dress came before the set delivery date

Date of experience: May 10, 2022
Arizona
1 review
0 helpful votes
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Surprisingly beautiful
May 10, 2022

I had purchased my bridesmaids dresses and loved them. They were also easy to communicate with. My friend purchased her wedding dress and it looked so beautiful on her: I decided to purchase my reception dress from here as well. STUNNING

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Gorgeous Dress
May 10, 2022

Ordering was easy and shipping was pretty quick! The dress fits perfectly!

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Almost
May 9, 2022

Measurements are on spot, fabric is great, and color ordered was the color received. I was hoping they'd remove the small train, but no such luck so I will have to pay a tailor extra for this. It arrived sooner than expected which is usually appreciated, however, it arrived with a couple of bra issues that make this dress worth less than what I paid for. The cup padding and jersey fabric were not pressed together smoothly during manufacturing so it looks wrinkled, and the pleating detail is not uniform overall giving it a sloppy bridesmaid vibe. I would've rather waited for a dress made more carefully than receive a dress in half the time but made haphazardly.

Date of experience: May 9, 2022
Michigan
1 review
0 helpful votes
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Dress order was received after the event date. When dresses were finally received we inquired about returning (within 14 days) and was asked to take pictures of the dresses on. We did that. Ultimately after all of that was denied a return and and a full refund. Absolutely worst experience ordering online that we have ever experienced. They have my money and will not refund.

Date of experience: May 9, 2022
Louisiana
1 review
0 helpful votes
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Will be purchasing from again
May 9, 2022

My daughter picked a dress from this website that she got from my sister. I was skeptical as it is from over seas and I was afraid it wouldn't arrive on time or wouldn't be as described. I was wrong. The dress is beautifully made and fit perfectly. I will definitely be purchasing from again when I need another fancy dress

Date of experience: May 9, 2022
Michigan
1 review
0 helpful votes
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Great customer service
May 8, 2022

I spoke with customer service before placing my order to ensure product quality and request alterations, they were very responses. I am looking forward to seeing our dresses.

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Over the moon Happy
May 8, 2022

Absolutely wonderful I received my daughter La prom dress 2 weeks earlier then I expected. The Quality of the dress is beyond what you can imagine. Absolutely Beautiful

Date of experience: May 8, 2022
Hawaii
1 review
1 helpful vote
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Worst Scam ever!
June 6, 2022

This company did not send an invoice until I asked for one, then sent the wrong dress and color and fabric. The dress was not anything like pictured. They would not let me return and the whole process is a total scam! DO NOT BUY FROM THEM! Worst customer service ever! I eventually had to go to my credit card for a refund as they were so difficult on something that was their fault.

Date of experience: May 7, 2022
Nevada
1 review
0 helpful votes
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Broken zipper
May 7, 2022

The dress is the perfect length for heels. The zipper has a small hole which causes it to stick. It's very difficult to zip the dress as a result.

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Beautiful dress
May 6, 2022

I had a hard time with my payment at first. It might have been PayPal. Looking so forward to getting my daughter's prom dress. Looks beautiful!

Date of experience: May 6, 2022