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HearSource Reviews Summary
HearSource has a rating of 3.2 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HearSource most frequently mention local hearing, aid office and excellent service. HearSource ranks 2nd among Hearing Aids sites.
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I was quoted over $5,000 for a set of hearing aids by my local audiologist. I took their recommendation and went home to think it over. Looked up HearSource online and bought the exact same hearing aids for less than half. HearSource remotely programmed/adjusted the hearing aid sound settings for me. Amazing! I never even had to leave my house. The hearing aids sound very natural to me, better than I had anticipated and much better than my old hearing aids.
I would like everyone to know just how nice these people really are and how accommodating they have been to me. I am thoroughly satisfied with the hearing aids and their service and would recommend to anyone.
Went to my local hearing aid office where I had purchased my hearing aid 7 years ago with an issue. My hearing aid had static in it. My local office said that I needed a new set of aids costing me over $4000. I sent my hearing aid into HearSource and they fixed for $200. It took them about 10 days including shipping both ways. I am very happy and will recommend HearSource for hearing aid repairs when hearing aid are out of thieir manufacturer warranty period. My hearing sounds as good as new!
Excellent service and outcome. 10 year old hearing aids sent in not working and came back good as new!
This company cares about the service they provide. Now just to get my father in law to get his ears checked!
Outstand service. Shipped my aids in for repair on a Monday, got them back the following Monday. Hearing aids work like new. Highly recommend HearSource.com for hearing aid repairs.
Used this company to repair a couple of my mothers hearing aids. Good service. No issues. Got Mom's aids back working well.
I recently submitted my hearing aids to hearsource to be repaired. Receive them back yesterday, both working perfectly. Very happy with their service. I will use them if needed again.
Was told by my local hearing aid office that my hearing aid was probably not fixable. I was offered s new Hearing to buy for $3200. I told them I would have to think it over. Found HearSource on the internet and took a chance. I had nothing to lose. I received my hearing aid back in about 2 weeks working great. No issues at all. Smooth transaction. I will recommend this company to any that ask.
They have repaired both of my Beltone hearing aids for me now. Excellent service! Sent them in and had them back in less than week. WAY less than my local Beltone office had quoted me. In fact my last aid the guy at Beltone told me that my hearing aid could NOT be repaired. HearSource repaired it without hesitation. Saved me thousands since I didn't have to buy a new hearing aid. Highly recommend.
They received my hearing aid on Aug 14, today is Sep 6 and nothing done. I paid $49 more for "rush service" and paid more for Fed Ex shipping. They don't return phone calls and just don't care. Do not use this service, total frauds.
CK
These folks are awesome. My local Audi advised me that my current aids could probably not be repaired and if they could they would be over $500 each. Sent them in to HearSource for repair and they repaired them both for $400. Im sold.
Excellent service! I have used HearSource.com several times over the years. They have always been excellent on their repair times and way less cost than my local Beltone dealer. I would highly recommend!
Placed repair order in March
Hearing aid returned partially repaired (Broken door not repaired/replaced)
They failed to respond to numerous emails requesting contracted repairs be made.
I filed claim with PayPal.
They still refused to respond to my additional emails requesting contracted work be done.
I believe they also failed to reply to PayPal emails in their attempt to resolve issue for me.
May 22, PayPal issue me a refund.
I will never use Hear Source again! I recommend anyone who does use them to pay with PayPal or another provider who will fight for your right to have Hear Source comply with their contractual agreement and or obtain a refund for you.
Mr J., We are very sorry to hear you were not satisfied with the service we provided to you. There was no mention of the door in your repair request, so it was not addressed, since it was still in good working condition. Your communications to us were all responded to in a timely manner, and we would have happily refunded your payment right away, without your need to involve your payment system, if you had simply communicated with us directly.
Excellent product and company! Friendly helpful support staff. Initially I needed a bit of help learning the hearing aid programming software, I called the HearSource office and set up a one on one support session with a programming coach. I hear better now than I ever did with my previous hearing aids and I saved thousands of dollars.
Thank you HearSource!
I just received my Phonak device back and for less than 1/4 of the price I was quoted by my audiologist HearSource performed some major repairs on the aid. I am grateful for their service and really glad I found them.
Bought one 3 years ago. The other one two years ago. The sales staff is great, The hearing aids and the DIY program works great. The techs that helps you along the first time (or any time you need a little help) are fantastic. If you are OK with a computer and are capable of learning a few new things about hearing and the tool used to dial in the hearing aid, you will not only save a lot of money but you will be more confident with your investment. You will be in control; Able to maintain and tweak your hearing aids on your schedule and according to your liking.
The only mistake I made by going to HearSource, was not going there sooner.
Don't put it off. If you are missing out on hearing and struggling to hear, you're losing more than you think.
Gary Dash
I really liked going through this site, it gave to me a great deal of information and sources that was helpful. I didn't get overwhelmed trying to find anything.
Dw
Through having the capability to program my Hearsource aid I have attained much better speech recognition than aids provided by audiology groups and a prestigious teaching hospital in Philadelphia
I like this site very much. Very well organized. Lots of information that is easy to understand. Cool graphics. Educational also.
From the business
Affordable Hearing Aids, Personal Programmable Hearing Aids, and Amplification Devices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mr K., Your hearing aid was unable to be repaired after extensive research and attempts to fix it. Your entire purchase cost was completely refunded to you, and a tracking number was provided for the return of your property, as is always our policy for those rare hearing aids we are unable to fix. All stages of this process were clearly communicated to you. It is clear that you are unhappy with your service, and for that we are sorry, but there is nothing more we can do for you unless you are willing to communicate with us directly.