healthcare.govReviews 382

I'm currently without coverage because they somehow lost my original application the State Farm agent did when I signed up in December for 2016 coverage. Problems with my bank not direct pay to Anthem caused me to lose coverage in April 2016 but I quickly remedied the situation. August 4,2016 Anthem informed me that Marketplace cancelled my coverage because I needed to submit documents to prove myself and my children were US citizens. My original thought was "can't they just use our social security numbers and cross reference that information?" But I finally got a ton of documents together and submitted it all.
Long story short, on a phone call where I finally got to talk to a supervisor, she said that I didn't need to submit paperwork and all I needed to do was put in our social security numbers.
They were there from the get go but when I temporarily lossed coverage in April, they reset my application without the SS numbers.
I'm awaiting a back surgery with was initially scheduled for September 14, but now I have to wait because of their mistake and mishandling of my information.
Affordable Healthcare Act is a joke and they not only rip off us the consumer and citizens, they are ripping off the doctors and other medical professionals. That's why all the doctors and providers I used to see when I had a group plan don't accept Obamacare. They know they're getting ripped off.
As a highly educated, middle class, self employed American, this system is a tragedy.

This insurance plan is the worst plan ever! If I would of stayed in my so called network I could be dead by now, My network doctors missed the cancer in other areas of my body, the in-network said I was stage 2 colon cancer, the doctors in my network wanted to remove everything and give me a permit colostomy, I reached out and found a Doctor at Mayo Clinic that could perform the surgery without a permit colostomy. When I got there they found the cancer was in other places in my body, Mayo Clinic said this was a fast growing cancer and if I did not get treated I would possibly be gone by this fall. Since I went out of network, Anthem Blue Cross will not pay for the surgery or any of the testing done at Mayo Clinic we now have a $100,000. Bill at the clinic our insurance will not pay because I choose to go to a Doctors and hospitals who gave me the best care I needed for my situation. We pay $1200 a month for 3 in our household, and $6500 deductible per person. It is sad we can not choose our Doctors and hospitals we want to go to all due to the Obamacare Plan.

My husband lost his job so we were eligible for the special enrollment. Spent over 2 hours filing out the application. 2 days to decide which crap policy to choose. When I finally go into choose the one the site is down for maintenance. Next day I try it again. Upload my documents. Call the insurance company to pay. Then after all that I find out it only covers me. Not my family. So I call because I put all that info in. I get the most unhelpful, unfriendly rep who basically tells me something happened with the website update. Great. Fix it. Only they can't because it's been processed. She finally hung up on me because this is ridiculous and I told them why should I be punished for the website issues. So after I lost count of how many phone calls and not getting anywhere they will set the rest of my family up on all separate policies. But couldn't tell me why it was that way. So basically I have a policy on myself but can't afford one now for the rest of my family. They refuse to fix this mistake. Hopefully this doesn't screw up me getting on my husband's plan at work. This is a complete nightmare that has the possibility of costing me tons of money. I should have just took the fine. Worst ever. They can even see where I had all my family's info entered. It just wasn't included. I can't get my money back on the other policy and now since I have it and can't get rid of it I can't afford insurance for them. I can not stress enough to just take the fine if you are in between coverage.

Writing this review in all honesty. I've had a health plan with marketplace for the past two years. When I re-enrolled for the current year, 2016, I recieved a letter shortly after enrollment saying additional documents were needed to verify I didn't have any other additional health coverage. It didn't specify which documents, who to inquire with, or any other information. I called more than five times and did not receive a return call. Then, I finally reached someone who told me I didn't need to send any additional documents and everything was up to date. A month later, I recieved another letter and was given the same speil. Two months later I recieved a third letter and this time when I called, the representitive told me I needed to contact the dhhr and get a verification letter sent in. When I explained that I had called in prior to talking to her, she stated there was nothing noted in my records that stated anything about me calling. I was also hit with a $30 increase that I'm still trying to work out. I'm the type of person who owns up to my mistakes but in this circumstance I do not feel like I did anything wrong and if anything, was given very poor service and lack of information. The quality of professionalism is not satusyfing at all and I wish I had multiple options being self employed because I would look elsewhere. If you are reading this and desire quality service, quality healthcare coverage, and affordable rates, I suggest doing research and comparing any and all options.

This agency needs to be shut down! They take your life and screw it up for laughs. Once they ask for data ascertain your eligibility they do nothing with it. I don't think any of the info is actually put to use I believe it's just a way for government lackies to steal your identity. The employees get free healthcare through this scam place and they get it paid for even when they lie to us to get info from our employers and still cancel our policy. I hate the $#*!ing President for bullying us into paying for other people's healthcare. You are being scammed and screwed if you deal with this agency I want them out of buainess!

I've been calling the marketplace since January. Their website wasn't working and I had to submit numerous applications. I finally called to correct my app and was then enrolled into the wrong company. I paid united health care and they had me on file as a customer. Come to find out I was enrolled with Florida blue. Called the marketplace and spoke with a supervisor who assured me he was going to fix the mistake. Well his fix was to give me a special enrollment period with a retoactive date of February. Well guess what now Florida blue wants me to pay February to April to keep my coverage. This makes no sense. Why would anyone pay any company for services they never had? Never again will I use the market place. The supervisor I spoke with today was rude, short tempered and had no customer service skills at all. Where do they find this people. Idiots are US?

Called last March to report life change. Address change ONLY. My health coverage cancelled but dental did not. Received new health plan effective April 1 but marketplace didn't show the new effective date. I received 1095a in Jan only showing coverage for January- March. I have logged more than 10 hours on the phone trying to get this resolved. I am on my 3rd escalation, nobody has ever contacted me from that department. I HAVE PROOF OF COVERAGE. Every time I call the marketplace I get a little more information. I just found out last week (after my 5th phone call) that I SHOULD get two 1095's because of the life change but I haven't because they didn't show me having coverage after March. I finally spoke to someone on February 24 that sieve nearly an hour searching my account and found where I DID HAVE COVERAGE... She sent documentation to the technical department as well as escalation department. FYI... ESCALATION DEPARTMENT HAS NEVER CONTACTED ME... NOR DOES THE MARKETPLACE HAVE ANY WAY OF CONTACTING THAT DEPARTMENT. So I've been playing a waiting game now since Jan 26th... still nothing!

I have a policy but I'm forced to purchase but cannot Exchange until November Really Wow I don't understand why this is why can't you just change the policy number and send me the bill I guess I have to have a baby or something in order to make this happen hope nothing happens to me catastrophic before November comes not sure how my pimp family will pay 20% of a heart attack I can't barely afford the $306 a month premium as it is I guess it's their way or the f****** highway what's new right up yours mother f*****

These place is absolutely $#*!ed. I sent my tax documents 2 months ago now--certified mail and they received them! They keep sending me letters saying my coverage is going to lapse because I have not sent my documents. Try calling, which is a freaking joke---all they do is keep telling you--oh its in processing, its in processing, oh it takes a long time. I haven't had coverage in 19 years--may as well keep it that way because I can already see---THEY WILL NEVER FIND MY DOCUMENTS EVEN THOUGH I SENT CERTIFIED MAIL AND THEY RECEIVED THEM 2 MONTHS AGO! 1