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Hawalili

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hawalili Reviews Summary

The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
405
quality
1,632

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28,352 reviews

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Colorado
1 review
0 helpful votes
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Title from Steve
August 7, 2021
Updated review

The Pirate shirt was labeled as 3X but it was actually a 1X and did not fit me, but it fit my grandson fine. The shark fit perfectly.

Date of experience: August 7, 2021

Organized, loads of offers, ease of checkout
July 8, 2021
Previous review

Organized, loads of offers, ease of checkout.

Date of experience: July 8, 2021
Ohio
1 review
0 helpful votes
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Black & white striped shirt
August 7, 2021
Updated review

Very easy, but I wish you had an expedited shipping method like 2-3 days or even
Next day.

Date of experience: August 7, 2021

Very easy, but I wish you had an expedited shipping...
July 7, 2021
Previous review

Very easy, but I wish you had an expedited shipping method like 2-3 days or even
Next day.

Date of experience: July 7, 2021
California
2 reviews
0 helpful votes
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Overall, good, but...
September 5, 2021
Updated review

One prior order was not delivered as represented. This order was delivered as represented and arrived in excellent condition.

Date of experience: August 6, 2021
Hawa l. — Hawalili Rep
over a year old

Thanks for your support, we wish you a pleasant shopping. We`ll keep improving our products.

If you have questions about your order, please contact us by email at service@Hawalili. Com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


One prior order was not delivered as represented
July 15, 2021
Previous review

One prior order was not delivered as represented.

Date of experience: June 15, 2021
Canada
1 review
0 helpful votes
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Shirts and more
August 6, 2021
Updated review

The shirts are of good quality. However the sizes S and L are way too small compared to North American standards for Small and Large sizes. I ended up giving the products away

Date of experience: August 6, 2021

Easy to use!
July 7, 2021
Previous review

Easy to use! Thanks.

Date of experience: July 7, 2021
Oklahoma
1 review
0 helpful votes
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I am a man...
August 6, 2021
Updated review

The last shirt shipped to me was marked XXL but was apparently cut for a woman, sleeves were shorter and shirt would not button across my chest. Maybe an xxs mis marked. Beautiful shirt but I could not wear it. Others were fine... still one unshipped shirt

Date of experience: August 6, 2021

So far so good...
July 7, 2021
Previous review

So far so good... anxious to see the quality of the product.

Date of experience: July 7, 2021
Iowa
2 reviews
0 helpful votes
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Always promising discounts that I didn't get, discouraged about how long it's going to take.

Date of experience: August 6, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.
After checking, your discounts have not been processed because you have not responded to our email. Please reply to the email we sent you as soon as possible, and we will give you a reasonable solution as soon as possible.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Always promising discounts that I didn't get, discouraged...
August 6, 2021
Previous review

Always promising discounts that I didn't get, discouraged about how long it's going to take.

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Everything worked too small and I had to give them away.

Date of experience: August 6, 2021

Everything worked well
July 6, 2021
Previous review

Everything worked well.

Date of experience: July 6, 2021
California
2 reviews
0 helpful votes
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Poor Customer Service
September 5, 2021
Updated review

The shirt we purchased did not fit properly. We wanted to return it. They offered us a discount on a future purchase, but not having the ability to return something we bought online is outrageous. Then they sent an email with return labels, but we were unable to open the labels. We're stuck! Never order from them!

Hawalili attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

We are so sorry for make you feel dissatisfied with us. We value your business and we promise you that we will settle this matter at the best way we can.

Upon inspection, the return label we sent you is usable and can be opened. We have sent you another email with a return address again, please check.
From: [email protected]
To: [email protected]

-----------------

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Very nice and easy
July 6, 2021
Previous review

Very nice and easy

Date of experience: July 6, 2021
California
2 reviews
0 helpful votes
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Found the perfect patriot shirt
August 6, 2021
Updated review

Found exactly what I was looking for and what my husband didn't know he wanted!

Date of experience: August 5, 2021

Found exactly what I was looking for and what my husband...
July 6, 2021
Previous review

Found exactly what I was looking for and what my husband didn't know he wanted!

Date of experience: July 5, 2021
Missouri
1 review
0 helpful votes
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Mona
August 5, 2021
Updated review

I ordered the wrong size, gave them to our daughters boyfriend. She said he likes them.

Date of experience: August 5, 2021

Very easy and Quick
July 6, 2021
Previous review

Very easy and Quick

Date of experience: July 6, 2021
Arizona
2 reviews
0 helpful votes
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Your products looked nice in the web page but when I got it it was & 1) too small 2) very petroleum based - poor material. I sent it back to you within 3 days - paid the $37.00 to ship it back to you but you still have not refunded the $59.00 that you owe me. Please expedite the credit to my card ending in 1974.

Date of experience: August 5, 2021
Louisiana
1 review
0 helpful votes
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Cool Shirts
August 5, 2021
Updated review

Ordering process was very easy, and prices reasonable.
But the weeks and weeks it takes to get your order is not good. I could just as easily gone to the local mall and gotten my shirts much quicker.

Date of experience: August 5, 2021

EASY ORDERING PROCESS
July 6, 2021
Previous review

EASY ORDERING PROCESS

Date of experience: July 6, 2021
Virginia
1 review
0 helpful votes
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Beautiful shirt
August 5, 2021
Updated review

So easy to order, thanks. The shirt got so many compliments.

Date of experience: August 5, 2021

So easy to order, thanks
March 19, 2021
Previous review

So easy to order, thanks

Date of experience: March 19, 2021
Australia
1 review
0 helpful votes
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Poor sizing and terrible material.
September 4, 2021
Updated review

The clothes sizing was way to small and the cloth felt like plastic. It cost me more to send it back than I would get back so I am not going to bother again.

Hawalili attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hawalili. Com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Uncomplicared thank goodness
July 6, 2021
Previous review

Uncomplicared thank goodness.

Date of experience: July 5, 2021
Ohio
2 reviews
0 helpful votes
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Good product and delivery
August 4, 2021
Updated review

Great experience so far. I'm a happy customer.and I will buy again.

Date of experience: August 4, 2021

Great experience so far
July 5, 2021
Previous review

Great experience so far

Date of experience: July 5, 2021
Pennsylvania
3 reviews
0 helpful votes
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Good selections of products.
August 4, 2021
Updated review

Large selection and good prices. However, the shirt I purchased (3X) with monkey smoking a cigar on the front did not fit me. It seems to be a Large size not 3X. Disappointed.

Date of experience: August 4, 2021

Large selection and good prices
July 5, 2021
Previous review

Large selection and good prices.

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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Love the look!
August 4, 2021

Great styles and great prices. Too bad these same shirts don't come in either 100% Cotton or Cotton blends. The polyester is not very breathable and kind of cheap looking.

Date of experience: August 4, 2021
Kentucky
1 review
0 helpful votes
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Retro clothing
August 4, 2021
Updated review

I love the 50's retro and these shirts that you show i love thank you

Date of experience: August 4, 2021

I love the 50's retro and these shirts that you show...
July 5, 2021
Previous review

I love the 50's retro and these shirts that you show i love thank you

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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While they were all listed as the same size, there was definitely differences in the fit. I was very disappointed in two of the shirts as they were too small.

Date of experience: August 4, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

Hope this can eliminate your doubts and solve the problems you have encountered.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@Hawalili. Com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I think 10
August 4, 2021
Previous review

I think 10- 20 days is too long for shipping, and I think that the discount codes are not clearly indicated ( for instance, the chat button blocks the Totals).

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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Some Items Too Small
August 4, 2021
Updated review

Some of the items received were too small even though they were marked XL. Maybe they would have fit an XL toddler.

Date of experience: August 4, 2021

Have purchased shirts before and have been very happy
April 16, 2021
Previous review

Have purchased shirts before and have been very happy.

Date of experience: April 16, 2021