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Hawalili

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hawalili Reviews Summary

The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
405
quality
1,632

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28,352 reviews

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Florida
1 review
0 helpful votes
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Most everything fit- yayy!
September 2, 2021
Updated review

Good, but I was dissapointed I was not given a free 6th item after securing 5 in the "cart". If your stuff is really good quality I think I will love your store long term. Thanks, you have great stuff. Chad Alvarez *******@hotmail.com

Date of experience: September 1, 2021

Good, but I was dissapointed I was not given a free...
August 2, 2021
Previous review

Good, but I was dissapointed I was not given a free 6th item after securing 5 in the "cart". If your stuff is really good quality I think I will love your store long term. Thanks, you have great stuff. Chad Alvarez [email protected]

Date of experience: August 1, 2021
Pennsylvania
1 review
0 helpful votes
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Satisfied customer
September 1, 2021

Great products at great pricing. Love the fun in wearing this garment. Once shipped, received quickly.

Date of experience: September 1, 2021
Virginia
1 review
0 helpful votes
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Bad news:
October 1, 2021
Updated review

This is the 2nd time I have ordered from Hawaliii. The 1st order was perfect as I was pleased with the products and everything was sized properly. However, the 2nd order for of the 6 items were mis-sized and I gave 4 of the 5 shirts to my wife as I ordered XL and 2 of the shirts had the size label cut off but were not even close to a fit and 2 of them were marked XL but not even close. I get XL not because I am fat as I am 6'3" and weigh 193 but because I like a loose fit. So I was terribly disappointed in my purchases and this will make me hesitant to order again and I always look at your ads as I like the styles and colors.

Hawalili attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

According to the height information you provided, are you over 185cm even 190cm? For tall men, we generally recommend that choose products with sizes above size XXXL are more suitable.

If items do not fit, you can contact us to return within 30 days from delivery date.

If you don't like the product in your order, you can submit a return request online here: https://www.hawalili.com/contact-us

How to Make Your Return:

Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.

Thank you for your suggestion and we will improve our products accordingly.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Takes a long time as last shipment was spread out item...
March 2, 2021
Previous review

Takes a long time as last shipment was spread out item by item

Date of experience: March 2, 2021
Florida
1 review
0 helpful votes
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Poor quality in workmanship. Improper fit.
September 1, 2021
Updated review

I ordered 5 shirts that I really was impressed with. I hope they fit.

Date of experience: September 1, 2021

I ordered 5 shirts that I really was impressed with
August 2, 2021
Previous review

I ordered 5 shirts that I really was impressed with. I hope they fit.

Date of experience: August 1, 2021
Canada
2 reviews
0 helpful votes
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This is my first time ordering from this company. Really I'm press on the shirts

Date of experience: August 31, 2021
Australia
1 review
0 helpful votes
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Shirt
September 30, 2021

Living in a different country it did take a while to get here but it is a lovely shirt.

Date of experience: August 31, 2021
Hawa l. — Hawalili Rep
over a year old

Ok Thanks for your support, we wish you a pleasant shopping.

We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

North Carolina
1 review
0 helpful votes
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Sizes were misleading
September 30, 2021
Updated review

Order took a long time arriving and sizes were all wrong. Quick and easy with a great selection. Checkout very easy.

Hawalili attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2021
Hawa l. — Hawalili Rep
over a year old

Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.

Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

If items do not fit, you can contact us to return within 30 days from delivery date.

If you don't like the product in your order, you can submit a return request online here: https://www.hawalili.com/contact-us

How to Make Your Return:

Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.

Thank you for your suggestion and we will improve our products accordingly.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Quick and easy with a great selection
August 1, 2021
Previous review

Quick and easy with a great selection. Checkout very easy.

Date of experience: August 1, 2021
Virginia
1 review
0 helpful votes
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Satisfied
August 31, 2021

Enjoyed wide variety of shopping items., fast delivery.

Date of experience: August 31, 2021
Georgia
1 review
0 helpful votes
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Shirts
August 31, 2021
Updated review

For the most part it was an ok experience, I didn't realize until after I ordered and looked around the web did I find out it ships from overseas which makes tracking a nightmare I really chalked up my money to a loss but the shirts did come in so I'm happy about that. Shirts fit

Date of experience: August 31, 2021

It was easy to order
August 1, 2021
Previous review

It was easy to order

Date of experience: August 1, 2021
California
1 review
0 helpful votes
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Great stuff
August 31, 2021
Updated review

Nice looking stuff uhdidjfkfntnfnrjrjtntntntntjrititjtjtjtjtjtjtjrnrnrnrnrnrnrkejrjfjfkrjfjfjfkrkfkfmrmrntnrkfjrkfkfkrkrjejrjfjfjrjdjj$;&58()8&;&;&

Date of experience: August 31, 2021

Nice looking stuff
July 31, 2021
Previous review

Nice looking stuff

Date of experience: July 31, 2021
Colorado
1 review
0 helpful votes
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Broken button on striped shirt
August 31, 2021

Excellent value and style... unfortunately a button was broken on one of the shirts.

Date of experience: August 31, 2021
Iowa
2 reviews
0 helpful votes
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Awesome shirts
August 31, 2021
Updated review

I am 100% satisfied. Products look great. I've already received many compliments

Date of experience: August 31, 2021

Products look great
August 1, 2021
Previous review

Products look great. Can't wait to try them out

Date of experience: July 31, 2021
Virginia
1 review
0 helpful votes
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Florida Shopping
August 31, 2021

The customer service was responsive with my inquiries about order delivery. The delivery time-frame was met and the products were satisfactory and as advertised.

Date of experience: August 31, 2021
Georgia
1 review
0 helpful votes
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Clothes
August 31, 2021
Updated review

Product looks good for a little man, I 6'4 and I ordered a 4x, and the clothes are made for someone very small.

Date of experience: August 30, 2021

Eay and great
July 31, 2021
Previous review

Eay and great

Date of experience: July 31, 2021
Wisconsin
2 reviews
0 helpful votes
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Buy a bit larger and everything fits better.
August 31, 2021
Updated review

Great web site... difficult to figure sizes tho- some sizes are usual, others are sized small!

Date of experience: August 30, 2021

Great web site...
July 31, 2021
Previous review

Great web site... difficult to figure sizes tho- some sizes are usual, others are sized small.

Date of experience: July 31, 2021
Georgia
1 review
0 helpful votes
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Quality good sizes are iff
August 30, 2021

Sizes were iffy. Depends on the cut. Like the material

Date of experience: August 30, 2021
Florida
1 review
0 helpful votes
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Great Shirt
August 30, 2021
Updated review

Really nice shirt. Cool design. Fabric is a little unusual; kind of like parachute material. The $12 shipping cost was a shock, but the rest of the experience was fine.

Date of experience: August 30, 2021

The $12 shipping cost was a shock, but the rest of...
July 30, 2021
Previous review

The $12 shipping cost was a shock, but the rest of the experience was fine.

Date of experience: July 30, 2021
Kansas
3 reviews
0 helpful votes
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Fits a little snug
August 30, 2021

Only problem is lack of reviews for shirt. Concern about fit. Looks like concern about fit was correct. While my husband typically wears a large, I ordered an XL, and it is still snug, wearable, but tight.

Date of experience: August 30, 2021
Connecticut
1 review
0 helpful votes
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Nice shirts
August 30, 2021
Updated review

Nice looking fun shirts. Hope the fit & quality are OK

Date of experience: August 30, 2021

Nice looking fun shirts
July 31, 2021
Previous review

Nice looking fun shirts. Hope the fit & quality are OK

Date of experience: July 30, 2021
Texas
2 reviews
0 helpful votes
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My shirts are awesome
August 30, 2021

My friends noticed my shirts and even random people stop me to let me know how great shirt I am wearing

Date of experience: August 29, 2021