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HappySmileUK

3.2
happysmileuk.com

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HappySmileUK Reviews Summary

HappySmileUK has a rating of 3.2 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 64th among Dental Products sites.

service
36
value
35
shipping
31
returns
27
quality
31

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California
3 reviews
46 helpful votes
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I was impressed with the ticket support system they replied very quickly same day. This is the best UK company. We all use them at work as they offer dentist products direct. I use them and would also tell my family and friends to shop at happy smiles. They are good and I love the fact they support charities for children with cancer. Thanks Happy Smile your products are wonderful. I will be back soon to purchase more happy smile gels. Thank you so much for your excellent customer services.

Date of experience: November 24, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Janice. We are very dedicated in helping all our customers.

GB
1 review
43 helpful votes
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EDITED REVIEW: ITEMS DID NOT ARRIVE, HOWEVER I DEALT WITH MIKE AT HAPPYSMILEUK WHO WAS VERY PROFESSIAONAL AND SORTED OUT MY PROBLEMS AND ITEMS ARRIVED AS DESCRIBED... WOULD RECOMMEND AND USE AGAIN.

Date of experience: November 24, 2014
Michael C. HappySmileUK Rep
over a year old

Hello Ian. Thank you so much for your review. Please see us on Twitter.com/happysmileuk

GB
4 reviews
71 helpful votes
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I used happysmiles gel last night. The difference in my tooth shade was incredible. I would of used this site years ago if I knew my teeth would go so white. The product I purchased was the happy smiles 22% and applied the gel for half hour each day. Very happy customer and would highly advise others to shop from them. The product was very easy to use and very cost effective. I purchased 10 gels but only need 6 but at least i have some left over for a top up treatment when needed. My smile is awsome. 100% best gel from this top company.

Date of experience: November 24, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for your review. HappySmile 22% is very popular.

Sweden
3 reviews
54 helpful votes
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DO NOT LISTEN TO NEGATIVE REVIEWS.
I was worried as my order was a few days late. Please
Do not listen to people saying they had a late delivery
As my order came today and I am very happy. So many
People are get worried if post is late. I often worry
When ordering online but this company is very good. Thank
You happy smiles and I will be ordering again. I got
The crest strips and they were such a good price. I feel
Silly for been worried but am happy with the service. The
Company must be very busy due to all the good products they sell. THANK YOU HAPPY SMILES.

Date of experience: November 19, 2014
Michael C. HappySmileUK Rep
over a year old

Hello Stacey, Thank you for your feedback and review. We are pleased you like the whitening strips that we supplied to you. The strips we supply you are dentist types that is why they are so effective. It was very nice of you to leave feedback and comments about your HappySmile shopping experience. Kindest regards, Michael HappySmile(UK)

Illinois
4 reviews
55 helpful votes
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I am using HappySmile gel and it is very effective. This
Product works very fast. I am very pleased with the
Results and I would use this site again. Delivery very
Fast and products were very well packaged. Thank you
HappySmiles. I would tell family and friends to also
Use these quality dental products.

Date of experience: November 18, 2014
Washington
3 reviews
54 helpful votes
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The service was outstanding. My teeth are so white and thank you happy smiles. I would tell family and friends to use happy smiles. Happy smile products were excellent. Delivery fast. Customer service was better than other companies. I am a very happy customer.

Date of experience: November 12, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Tara. We have a passion for top of the range dental products. We are the most popular brand. We thank you for your review.

Jersey
1 review
5 helpful votes
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I have been waiting over 6 weeks for my goods to arrive. I have sent endless tickets to have a email saying it would be sorted and it never was. There is no phone number to contact these people. I will be taking this further and my advise is do not order from them.

Date of experience: November 11, 2014
Michael C. HappySmileUK Rep
over a year old

I have sent you a message via SJ. I want to help you. I keep sending you messages in hope you
Will one day reply to me. I never give up helping customers. I have free dental products for you.
Michael

Jersey
1 review
9 helpful votes
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It has been over 6 weeks and i have not received any goods. I had a email about 4 weeks ago saying it would be sorted but it was not. I also have sent loads of tickets to them but had no reply. I shall be taking this further and my advise is do not order from this company

Date of experience: November 11, 2014
Michael C. HappySmileUK Rep
over a year old

I have sent you a message via SJ. I want to help you. I keep sending you messages in hope you
Will one day reply to me. I never give up helping customers. I have free dental products for you.
Michael

GB
1 review
6 helpful votes
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TERRIBLE SERVICE!
November 9, 2014

TERRIBLE SERVICE! NEVER AGAIN! Wasted 80GPB on a product that never arrived, it has been over 6 weeks now. Company cannot be contacted by phone, submitted numerous tickets, to which supposedly they should reply within 48 hours, well- it has been a month! I now understand I will not get my products and I should give up. Thank God I can still contact Trading Standards UK. Do not buy!

Date of experience: November 9, 2014
Canada
8 reviews
89 helpful votes
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I have recently used teeth whitening products from happy smile
And my view is that happy smile 22% works way better than polanight.
I had no sensitivity and my teeth went very very white. I would use
This dental company again and I would tell family and friends to buy
From them as they work so well. I am very happy and all my friends
Tell me how nice I look. It was easy to use and it only had taken
Seven days to see the results. I found the website easy to navigate
And shop from and they also have very secure payment options. My
Only negative comment would be customer care took 2 days to answer
My questions but they were very professional and helpful. I suppose
They must be very busy with all the customers ordering as these
Products are so good. I did find very postive feedback on facebook
And twitter and it has been a very good shopping experience. I
Would like to thank Mr Ian Bailey the customer care manager who
Was so helpful to me when I contacted him for help and advice.

Date of experience: October 29, 2014
Michael C. HappySmileUK Rep
over a year old

Hello Tara, If you love using HappySmile 22% then try our new advanced formula called HappySmile 35% as it is highly popular. Very fast acting and the results are phenomenal. Please send me a private message and I we will rush you out some free samples. Kindest regards Michael HappySmile(UK)

California
3 reviews
69 helpful votes
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HappySmiles is so nice to support childrens cancer charities. Excellent shopping site for teeth whitening products. Very reliable and service was fast.

Date of experience: October 27, 2014
Michael C. HappySmileUK Rep
over a year old

Yes Karla. Thank you for keeping intouch with Happy Smiles. This is the link to that charity that HappySmiles supports and will continue to do so. The work they do is so important and anyone reading this review then please see this link and give what ever you can as you truly can make a difference. http://www.treeofhope.org.uk/thank-you-happysmileuk/ Thanks Karla for your private message.

Illinois
5 reviews
70 helpful votes
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I placed the wrong order and was sent polanight and contacted happy smile to tell them that polanight is a terrible product to use and I always use happy smile own brand as it works better and i get no sensitivity with happy smile ow brand gel. The customer service staff were very happy to replace the item and they even sent me a few extra free gels inside. I dealt with Charlotte the office manager and she was very polite, friendly and offers me a first class customer care experience. I have told my family and friends to order from Happy Smiles. THANK YOU HAPPY SMILE. If only all companies could be so professional.

Date of experience: October 27, 2014
GB
2 reviews
8 helpful votes
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I placed an order over 6 weeks ago and have still received nothing. I have sent numerous tickets on the website and have even tried contacting the manager but have heard nothing. Absolutely terrible service, am now realising that I will never receive the products I have paid for!

Date of experience: October 27, 2014
Washington
2 reviews
65 helpful votes
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Happysmile dental site has provided a very good service. I will be using them and telling others to do. My dentist charged me over £600! This site supplied me better gels at a fraction of the price. I would give this site 100 STARS if it was possible.

Date of experience: October 22, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for the review!

GB
2 reviews
109 helpful votes
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Happy Smiles dental site is good. I have recently used the products from them and can say I am very happy. Delivery was prompt and staff very helpful.

Date of experience: October 22, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Gemma. You are awsome!

GB
1 review
75 helpful votes
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I am very happy with the Happy Smile products and the service was very good. I will be ordering again. I used them in September 2014 and delivery was fast.

Date of experience: October 21, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Emma

GB
1 review
6 helpful votes
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Complete rogues...
October 12, 2014

Complete rogues... Like to know why/how they are still trading!
Needs investigating, Happy Smiles! Hmmm only happy smiles going on are those in there received funds (From all the mugs who purchased products) My son purchased gel plus mouthgaurd, paid £55... waited, put in ticket ( cant call this company! Wonder why) No responce :/ Luckily we paid through pay pal, as i dread to think.
If you have any sense you will steer clear, I warned him before hand, Same offers on groupon for £17.95. No more to add, just beware as you've been warned.

Date of experience: October 10, 2014
Michael C. HappySmileUK Rep
over a year old

We asked you from day one please can we help you. We never have had a responce or an order number and we have asked you on regular basis for for the last 3 years. We never give up helping our customers and hopefully one day you will message us. We would love to give you free dental products. Michael

Nigeria
1 review
4 helpful votes
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Still waiting for my order after 2 months. Lost hope of ever receiving my products. No response to enquires by telephone. No response to submitted ticket. Follow up on ticket requires the submission of a new ticket. Will NEVER use this company again. Very disappointing and frustrating. I will request for a refund only hope I get one otherwise that presents a new angle. Smh.

Date of experience: October 7, 2014
Michael C. HappySmileUK Rep
over a year old

Hi Funke, Thank you for sending your order number. We are pleased that you have replied. We look forward to helping you. Kind regards Michael HappySmile(UK)

GB
1 review
5 helpful votes
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Not a good site at all and you don't get your products either. They have a phone number on the website which you call to find out what's happening to get a recording saying we no longer take calls? You email to be then asked to create a ticket which can be 48 hours for a response. When I got a response it was very minimum and didn't make much sense and as they are meant to post out 24 hour delivery to tell me of an issue weeks after seems very strange. I emailed back to find out where my order was to be told raise another ticket? Why I have already raised one so how can you close it if you haven't resolved it. Not a good company at all.

Date of experience: September 18, 2014
Michael C. HappySmileUK Rep
over a year old

I have never had any responce. We have spent hours in sending you messages so that you reply. We never give up helping customers Michael

GB
1 review
7 helpful votes
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I don't even want to give any stars so disappointed with this company, I have paid a lot of money for this product that I've still not received it it's been over a month, contacted the rep by emails don't know how many times also called happysmile you just get put through to a message service,
Nothing has been done to help me out will not order from them again just want my money back, so unhappy and disappointed

Date of experience: September 8, 2014
Michael C. HappySmileUK Rep
over a year old

I have never had any responce. We have spent hours in sending you messages so that you reply. We never give up helping customers Michael