HappySmileUKReviews 186

I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.

I went to Happy smile s for the second time. The first time I left after an hour and a half of waiting and made a new apt for the first appointment on a new day hoping it would go faster but it didn't. The next time I waited an hour before anyone even talked to me and she gave me an incredibly high price so I asked why and the rude lady snapped back that's what it is. So I asked what the difference between a regular cleaning and this cleaning was or if I should google it. She said o no I'm not going to do this today and stood up got in my face. She was yelling that she couldn't deal with me and another girl came and tried to take over and told the other girl to walk away but she just kept coming back unprovoked and getting in my face. When I asked for the manager she said she was and snatched my card back from the other girl and literally kicked me out. So I cancelled my garbage dental insurance because happy smiles was the only place covered. Happy smiles! Haha ridiculous because I never smiled once.

I've used Happy smile for years with only a few minor glitches. But recently the website has changed? The products are more expensive? I don't know if it's been taken over or something? No money off. Vouchers, no response to any e mails? I am very suspicious.My gel doesn't seem as effective neither?
Today I received an e mail saying I have a £40 refund due for late postage of products also? If they won't send me a money off voucher like they used to do, they certainly ain't going to give me £40 for nothing?
I am thinking? Is it all part of a big scam maybe? Treading very carefully from now on. Shame though, as 5 years ago it was a great company! Does anyone know what has happened please? :(

Having read some of the negative reviews penned in respect of Happysmileuk, i can happily testify that my experience was the complete opposite. My order via the new website was quickly and successfully filled and delivered and the personal friendly and ultra efficient service I received from Sharon in the Customer Service area was exceptional. I will certainly be doing business with them again and would have no hesitation in recommending them to other would be customers

It will be 3 weeks tomorrow since I placed my order for bleach and dental trays. I received the bleaching gel after a week but have not yet received the trays. I have paid in full for my order. I have sent 2 tickets enquiringly about this, I received reply saying would get a response in 24 to 48 hours. It's now 8 days later and no response. I have sent a third ticket but am not hopeful of a reply going by the service from my first 2 tickets. I can't use the gel as don't have the trays. I would like a refund as I have not received the full order. Unable to contact the company apart from submitting a ticket. Am very disappointed as I'd heard good things about them. Unfortunately it seems there are numerous people experiencing the same problem.

My previous review re happy smile several weeks ago described my disappointment in not receiving the goods I had ordered. I was also unable to contact them and after leaving 3 tickets received no response. I was therefore extremely surprised recently to receive an email asking if my items had arrived, when I replied no I received a response saying I would receive a full refund within 7 days. At this point I have to say I was still skeptical but have been pleasantly surprised as the money has now appeared back in my account.