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HappySmileUK has a rating of 3.2 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 64th among Dental Products sites.
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I have used HappySmiles for over 2 years. Much cheaper than the dentist who sells the exact same brand. Prices are fantastic. The mouth trays are amazing. Very very happy... Thanks.
I was initially pleased that the moulds and polanight gel were sent out so quickly however after sending the moulds back recorded delivery I am still waiting two months later for them to be sent back so I can start to use. I have e-mailed on average 6 times and submitted a ticket. I feel ripped off and very disappointed as this was highly recommended to me by a friend. I am still waiting for a response before I take this further as I have paid for this item!
Hello Alex. I check on here every day I want to help you. I did send may messages as we really do care about you. I have had no responce from you. Please message me anytime. Michael
I purchased on Saturday and received an instant email saying it had been dispatched. The postage was 1st class Royal Mail. I received my order on Thursday and according to the postage stamp was actually posted on Wednesday. The fault doesn't lie with RM. But still no big deal. The order that came only had the dental impression kit and not the gels that I had orders. The kit contains plastic trays to which the upper one is too small for me. I've submitted a "ticket" for this and anther "ticket" when I realised I had no gels. They may come later but I don't know why that would be especially when my email stays the order had been dispatched. I've attempted to email but they bounce back because the Sharon@ doesn't receive. That's fine. I'm sure it isn't a scam it just seems difficult to access customer services or get replys (hence why I'm here). I'll leave a following glowing review if all is taken care of.
Hi Ben. Yes that is correct. If you order dental gel and dental lab tray service then we send you two different packages. Thanks for the review Ben. We are always her to help you so feel free to let us know if we can be of further assistance. Kind regards Michael. (HappySmileUK Dental Supply.)
I purchased on a Saturday and received an instant email stating my product had been dispatched. The order was 1st class postage but was actually dispatched on the Wednesday and arrived the next day. That's fine really. What arrived was only one of two things I order, the custom dental impressions. I'm wondering if the gel will come separately for some reason. I've submitted a ticket because the tray for the upper section is too small and I require a larger. And then another when I realised there wasn't gel but due to the reviews I wonder if I'll actually get a reply. I have no doubt this isn't a scam but I'm still dubious. I'll submit another glowing review if all works out. Order: *******
Hi Ben. Yes that is correct. If you order dental gel and dental lab tray service then we send you two different packages. Thanks for the review Ben. We are always her to help you so feel free to let us know if we can be of further assistance. Kind regards Michael. (HappySmileUK Dental Supply.)
Michael... Do you think I have nothing better to do than to send duplicate tickets? If I had received a response I have better things to do than to send another. It is because I did not receive any response that I sent another ticket. So please do not be so patronising. I am not the only one who submitted a poor review. May be it is an aberration but my review reflects my experience
Very fast delivery. The products were excellent and my teeth went so white. I would order again and have told my friends to use them as they were much cheaper than the dentist. I was charged £25 per HappySmile tube of gel and was much cheaper direct.
Hi Janice, Thank you for your feedback. I am very pleased you like our dental supply services. Our dental proucts are very affordable when shipping direct. Please PM me if you ever need any help or product information. Kindest regards, Michael HappySmile(UK)
I have ordered my teeth whitening products on 28 April and it's the 6 may I have tried to contact the company and it is terrible trying to spk with them total dead ends every time I try. Does any one have an alternative number for them... I'm beginning to think it's a scam
I never got a reply from my messages that I kept on sending. I assume you are all very happy. Michael
I ordered Monday and received my order by Friday by recorded delivery, I listened to reviews saying it was a scam so I panicked, Sharon has been so helpful and I feel guilty for listening to anyone else, as I was told unfortunately bad reviews are easier to find than good, please don't be put off by other people's reviews I can honestly say I'm so happy that this site is amazing and customer service is amazing so thank you x
Thank you for your review
I placed my order and it took 3 days. The order was sent by recorded delivery, The site looks abit out of date but do not let this put you off as the products and service is good. I would use them again and I am very satisfied, They do not have a phone number but they have a ticket system and are popular on social media so can be contatced online. I do not have anything negative to say as my order was complete and the goods delivered on time. Hope this helps with anyone thinking of ordering.
Hi Sophie. Thank you for your review. We will be updating our site very soon. We value your feedback. We listen to customers and will always make sure you have a wonderful shopping experience.
I have been following these guys on Twitter for the a few weeks and this company is the real deal. I have seen some negative reviews regarding later delivery but what company does not have orders lost in post. You would have to be deluded to think that happysmiles was not good. I have been following them and they even talk to professors! Ogh yeah... this company is very respectable and best in the world from what all the dentists are all saying. Everyone seems to be talking about HappySmile 35 gel as it works so well. It seems to be making Jo public into models! I would suggest to anyone to see them on Twitter.com/happysmileuk these guys rock for sure... I love the smile reviews they are great. I have become a massive happysmile fan and I now follow them. I suggest to anyone to follow them and make friends with them as these guys are so nice. This site seems to have thousands of fans they are brilliant... please count me in as I am a happysmile fan... you are an amazing company from what all the dentists are saying.
Thank you for your review! We have worked very hard to make HappySmile the leading brand! We have a passion for amazing dental products!
This company seems to be the most popular dental company on the web and is so very resectable. I was very very impressed as they are on Twitter. You should look at all the fans they have from celebrities to dental professors! WOW. I was suprised at how popular they are within the dental industry. Check them out on Twitter to see that this company is a massive cooperation. I am very impressed and can not speak more highly of this website. I have not used the products but I will place my order later tonight. Please count me in Happy smiles as I am a big fan on Twitter of yours. You people are wonderful.
Hi Susan. Thank you for the lovely feedback. Thank you for following us. We love our fans!
Thank you and we value you your feedback.
We follow HAPPY SMILE on TWITTER they are highly popular and have a BIG FAN base! How come they have so many "likes" from all those dentists? Dentist's know best they think Happysmile is wonderful! I do not think they are offensive they simply give smile reviews! We love them! They supply top patient products. We are NOT offended we LOVE the reviews! :) Just read all the posts and tweets, if you look carefully you will see that they support many charities in the UK. We love you guys and we are a fan! Products are excellent and that Happysmile 35% is amazing... geez my teeth went so white I did not have to brush for a month :)
Happysmile 35% is very effective. Very fast. Michael
Was thinking of having my teeth whitened after coming across this website.
However after reading the reviews and then looking at there twitter feed I found them to be extremely rude and offensive.
I will most certainly take my custom somewhere else.
Really dissapointing reviews
I used this happysmiles 35 and it was so good that now my teeth are now too white... people are taking the pppp out of me at work calling me "snowy teeth"... it might sound funny but i get this all day now and i wish i had used a lower strength... my advice is stick to the lower strength if you do not want to be centre of attention... I am not complaining as the product does what it says just works too good. I think the happysmiles 22 will be the one i choose next time. The company is really good and delivery took 5 days but could of been faster, the trays from them are well good and fit very comfy and am very impressed. 5 out 5 and would use them again. Company is well cool..
Hi James, Thank you for taking your time to leave your feedback. Kindest regards Michael HappySmile(UK)
I highly rate this company. I have used themmany times and they sell the same products as my dentist. Saved well over £150 so very happy. Ordered on Tuesday came on the Friday. Prices were brilliant. Products from HappySmile were very easy to use. I had fantastic results. I would tell all my family and friends to order from them. I had a great shopping experience.
Hello Angela. Thank you for your review. We are pleased you like our products and services. Thank you for taking the time to leave your feedback and review. Kindest regards, Michael HappySmile(UK)
Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.
Hello Maggie, Thank you for your feedback. We are pleased that you are so happy. Please feel free to send me a private message if you ever need any product help or support. Kindest regards, Michael HappySmile(UK)
Service was very fast. I also had free delivery. The product I used provided very white teeth and was easy to use and apply. Very happy. I would use them again and pleased to have found this company.
Hi Janice. Thank you for your review. HappySmile 35% is now our top selling dental product and is highly popular. Please feel free to let your family and friends know about us. We are really pleased you are so happy. Kind regards, Michael HappySmile(UK)
Firstly their new website is http://www.newhappysmileuk.com/ for those who want to order any goods. I am more than just happy with my order, I'm thrilled! Sharon, who is amazing, helped me sort my issues out with my order as mine didn't arrive at first but as soon as I emailed them, Sharon was on the case in an instant and was more than just helpful, she was professional, extremely kind, very generous as well as helpful! I recommend their new website to Everyone! I know that I will be returning over and over again for as long as I have teeth. Go to their new website via the link above and you should have absolutely no issues at all.
The products were top quality. Very happy with Sharon who gave me a discount code! I have never dealt with anyone who is more professional than Sharon and it is no wonder why she had a testimonial on HEART FM she is amazing and so helpful... I purchased the Custom fit dental trays as they work better than the cheap instant types. My professional dental trays and HappySmile gels were perfect in everyway... thank you so much Sharon and thank you to HappySmile as I am delighted and very very happy with my new whiter smile... fantastic service and top quality products. I love them as they are the only UK tested brand and this company shows you proof as they are the best company for tooth whitening. Anyone thinkiing of ordering then try them out as the service is wonderful.
Hi Jane. Thank you for your feedback. Very happy you love our dental services. Kindest regards, Michael HappySmile(UK)
Answer: This is a scam, I have had the same poor experience, OI will get a refund through my credit card protection, it would be worse if I couldn't - a complete waste of time...
Answer: Sorry to say this but you've been scammed. Contact PayPal and request a refund. I paid my order on my card and my bank refunded me a week later.
Answer: You Will not receive your order. Request a refund from your bank! I ordered 1515th March and never received my order. I e-mailed and raised tickets, still nothing so I contacted my bank and a week later got my money back.
Answer: I ordered 15th March can't guess what. I'm still waiting. The automated dispatched e-mail is just that. Automated and does not mean it's been posted. I've raised tickets and sent e-mails and got nowhere so I've now requested a refund from my bank. I suggest you get your money back as you'll not receive your order.
Answer: Hi I doubt HS is a genuine UK business because a genuine UK registered business publish their address and working phone number. Payments goes to Hong Kong. Royal Mail 1st class recorded delivery doesn't take several days to arrive but it does if it's sent from Hong Kong, I know by personal experience. They don't supply the tracking number for the same reason as above. The five star reviews on this site and another are 'placed' and therefore faked. Two other businesses who's selling teeth whitening have reported Happy smile as malicious, coming from Michael Greenwood himself. You can check it yourself by clicking of a five reviewer's profile and look for their other reviews.


We are pleased you love HappySmile. Thank you for your review.