HappySmileUK
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HappySmileUK Reviews Summary
HappySmileUK has a rating of 3.2 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 64th among Dental Products sites.
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I ordered from the website since 17 January, 2017 and till today I didn't receive my order yet. I think it's a fraud website avoid it.
They deserve a 1 in rating, as their customer service always reply to my responds and keep promising to deliver the order, while I didn't received anything.
I Haven't received order and my payment went to merchant in Hong Kong. Terrible service and I will be taking this matter further! DO NOT USE this website if you don't want ripped off.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
Today I sent them an email and they replied to submit a ticket. (I've already done that twice).
I sent them the ticket id numbers and still not heard from them.
I have just filled in a form from my bank to get my money back as I've had enough.
Will never have anything more to do with them ever again as they are scammers.
Don't believe in all four/five star ratings as they are all fakes.
If you ordered from these contact your bank/ cc company/paypal and request your money back as you'll not receive your order.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
I ordered gum trays which were too big so was promised replacements, they didnt arrive. My order for whitening gel took ages to arrive and when it did, it was the the wrong gel, they promised a replacement, it didn't arrive, then I placed a new order, that hasn't arrived either. Their `Customer service` is by `ticket 'only, there is no telephone contact whatsoever. I will not use this company again. Very poor!
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
Ordered over 10 days ago, received an email saying it had been sent out Royal Mail 1st class recorded. Have not received the order or received any response from the company despite multiple attempts to contact them.
AVOID.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
This company scammed me a few years ago. After a couple of successful orders I orders a product which didn't arrive. Had several phone calls from what appeared to be a lovely man saying he was sending it special delivery. Never arrived. Asked for a refund he said he would refund and send me the order free... no refund, no order. Seems they are still up to their old tricks. I eventually got a refund from the bank. I just wonder why or how they are still trading. Seems their MO is send a successful order to lull you into a false sense of security then scam you. Don't be fooled as many here have been
*P. S Again a warning do not be taken in by the rather conciliatory reply below, since leaving the above review happy smile have contacted me 14 times culminating with a threat saying that I have been reported to the authorities stating that I am guilty of fraud and deception and trying to get free products from them. I have never requested anything from them I simply wish to warn others. I feel I am being bullied in order to remove my review. I welcome any action they wish to take as I have copies of all corresponds and have in fact now located my previous order number and emails and my bank also had a record of the refund they kindly gave me for non reciept of goods. Happy smile please leave me alone.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
I ordered the crest strips from happysmile as they are the only strips that actually work, as no other ones contain hydrogen peroxide. My order was dispatched that day, after 4 days I still hadn't received them, so I submitted a ticket. A lady called Sharon replied to me within the hour and assured me they had been dispatched and would arrive within a few days. Which they did. The strips are great and from my experience I cannot fault the service and would definitely use it again and do another review. My teeth are 3 shades whiter after only 4 treatments so safe to say they work!
Hi Jade, Thank you for your review. Sharon is so professional and always offers an excellent customer service experience. Very pleased you are so happy shopping with HappySmile(UK) and thank you for your feedback. Kind regards Michael
Fantastic teeth trays. Everyone compliments my pearly white teeth. They are exactly the same as the expensive ones the dentist does for patients and they make excellent gifts. They also include the packaging to send the trays. The teeth gels can also be purchased very cheap for whitening!
Thank you for your feedback. Kind regards Michael
Absolutely amazing polanight product, was shocked to how fast you see the results! I never leave reviews but just had to on this gave me so much more confidence! It works so well will buy again!
Thank you for your feedback. Kind regards Michael
I am very pleased with the results and I would use this site again. Delivery very fast and products were very well packaged. Thank you HappySmiles. I would tell family and friends to also use these quality products
Thank you for your feedback. Kind regards Michael
I am delighted and very very happy with my new whiter smile... fantastic service and top quality products. I love them as they are the only UK tested brand
Hi Sarah. Thank you for your feedback. Kind regards Michael
The whitening gels are of good quality. My doctor was offering me same quality gels on much higher price... I am literally amazed to know its reasonable price. Shipping was also made in time..
Hi Lisa, Thank you for our feedback. Kind regards Michael
I ordered mouth trays for my mother and these have been delivered within 6 days... Staff was really cooperative. The quality of mouth trays are really good and my teeth are better and whiter now
Hi Tyler, Thanks for your feedback. Michael
Excellent customer service from this company especially from a lady called Sharon. Will definitely be a returning customer. Thank you.
Hi Paula, We will pass on your feedback to our customer care team. Thank you for your 5 star review. Michael
I recently purchased some mouth trays which melted because I didn't do it right so I messaged happy smile about it and they sent me some mouth trays free of charge. Brilliant customer service!
Hi Dan, Thank you for your 5 star review. Thank you for your feedback. Michael
My teeth are now so much better, I never thought I would notice his much of a difference... whitening gels are really effective for my teeth... I will keep using them
Thank you for your feedback. Michael
Order was delivered in a real fast way and in 6 days... The quality of the product mouth trays is excellent. My mother also needs some whitening gels, and i am ordering for her soon. Thanks
Thank you for your feedback. Michael
The order received was in Perfect condition. The whitening gels are amazing and I could really recommend this for anyone interested!
Hi Jacob, Thank you for you review. Michael
The order was delivered with fast shipping. Very impressed! Will definitely recommend to my friends
Hi Elena, Thank you for your review. Michael
I am using polanight from last 1 week and my teeth are getting whiter and whiter... Great feeling! Thanks!
Thank you for your feedback. Michael
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.