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HappySmileUK

3.2
happysmileuk.com

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HappySmileUK Reviews Summary

HappySmileUK has a rating of 3.2 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 64th among Dental Products sites.

service
36
value
35
shipping
31
returns
27
quality
31

We monitor reviews for authenticity

California
5 reviews
89 helpful votes
Follow gemma w.
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I read these reviews on happysmiles and i did
A google search on this company and found they
Give money to sick kid charities so these nasty reviews
Are just evil. I was sceptical but recently placed two orders
And had no problems. If they were a con why do they
Give money on justgiving.com?... any evil review on here just
Ignore them, as i have no problems getting my orders
From them and im not using ebay to buy rubbish, they
Are very good firm and i have seen tons of good
Comments on facebook. I will use happy smiles
Any will tell others as well. I do not like to see
Troll reviews. Thanks happy smiles i have a great
Smile now. Very good company ordered in 2014
And very happy with service i would use this
Website.

Date of experience: August 13, 2014
GB
1 review
8 helpful votes
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Whoever I this Michael C is (CEO?) who has replied to some of the reviews on here is a very rude and nasty person judging by the comments he has made. There is no customer service dept, the phone number they list is a messaging company, I asked for the address for Happysmile which when I googled it I found it to be a London street with houses, digging a bit deeper I found that this address has 547 business's registered there! Scam? MOST DEFINITELY.

Date of experience: August 1, 2014
GB
2 reviews
26 helpful votes
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Very pleased
August 1, 2014

I ordered 10 x 22% polanight £39.99 - then read the reviews and panicked! However I filled in a ticket online with my concerns about the bad reviews and received a reply with my Royal Mail tracking number on (ordered on the Wednesday) today is Monday and my order has arrived!
Very pleased so thanks for restoring my faith and I will order again!

Date of experience: August 1, 2014
Michael C. HappySmileUK Rep
over a year old

Thanks Julie really pleased you are happy.

Australia
1 review
6 helpful votes
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After reading all the negative reviews I emailed customer service department to cancel my order and get refund. I tried to call them but with no answer, I shouldn't by from them very poor customer service

Date of experience: June 18, 2014
GB
1 review
33 helpful votes
Follow Stacey P.
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Hi guys ordered from happy smile uk I was very pleased I recived my whitening gel two days after placing my order, can't really comment on gel yet as only on day two of usage can say it has made teeth very sensitive. :( which they weren't before I started using the gel. Hoping I see results in a week or so, as they say no pain no gain I am using 16%.

Date of experience: June 5, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for the feedback. We are pleased you are so happy.

GB
8 reviews
96 helpful votes
Follow Albert W.
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Happysmile is a good site where you can view, select and order products for your teeth and other personal care.

Date of experience: March 13, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Albert. We appreciate your review.

GB
1 review
7 helpful votes
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Hi I ordered teeth whitening gel 2 weeks ago, they took my money £29.00 and I have not received anything. I can not get in touch with them, I am furious.

Date of experience: March 2, 2014
GB
1 review
7 helpful votes
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Ordered dental trays 2nd January and still not received them. Rang so called customer services and someone said they would deal with my order then they get back to the office! Since then there has been no answer on any of the phone lines. I wished i had seen this site before i ordered anything. Do not use this website it is a con.

Date of experience: January 21, 2014
GB
1 review
45 helpful votes
Follow Chris M.
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I have been using Happy Smile since 2009 and I'm happy with the service received.
All orders have arrived and delivery times are quick.
Also customer services are very helpful.
I have recommend this company to friends and will continue to shop here in the future.

Date of experience: December 11, 2013
Michael C. HappySmileUK Rep
over a year old

Thank you Chris. We have been online since 2003! Thanks for your review!

Australia
2 reviews
23 helpful votes
Follow Jeffery C.
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Happy Smile UK and Polanight.co.uk are businesses claiming to be distributors of SDI Pola whitening products.

I am the founder and managing director of SDI Ltd which is the manufacturer of all Pola products- please refe to www.sdi.com.au

Happy Smiles/Polanight.co obtain our products via dubious means. Pola products are manufactured in very strictly controlled enviroments, low temperatures and are transported to our legal distributors in temperature controlled conditions- hydrogen peroxide ( carbamide peroxide) is susceptable to warm temperature. Therefore I fear that what Happy Smiles/Polanight.co are offering an unsuspecting public is inferior, poorly controlled, out of date and ineffective product. This will result in a poor whitening effect at least and serious oral damage at the worst.

DO NOT purchase Pola products from Happy Smiles/Polanight.co- it may be cheaper but it WILL be be faulty and maybe dangerous. The only way to purchase these materials is to visit your dentist who will prescribe the correct product and will guarantee that it works-

And a message for Happy Smiles/Polanight.co. Cease and Desist this illegal trade or face the full legal consequenses from SDI and the UK Authorities who monitor such business- continue and our legal team is coming to get you!

Date of experience: April 3, 2012
Michael C. HappySmileUK Rep
over a year old

HappySmile(UK) supplies SDI Polanight and SDI Poladay as an independent dental supplier. We also manufacture our own brand HappySmile CP that is also tested and dentist approved. We have supplied the dental industry for over 20 years. Michael

GB
1 review
6 helpful votes
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This Company is supplying Pola products illicitly. The manufacturing Company of Pola is SDI Ltd which does not and will not supply its products to happysmileuk.com nor its associate operation polanight.co.uk.

The website polanight.co.uk presents itself as if it is SDI Ltd, which is deceitful as IT IS NOT.

Only buy Pola products from your dentist who is qualified and authorised to prescribe Pola.

Date of experience: March 26, 2012
Michael C. HappySmileUK Rep
over a year old

Hi Ivan. That is correct SDI LTD manufacture all Polanight & Poladay dental products. HappySmile(UK) manufacture the HappySmile CP patient brand. I think it is fair to say that both of our dental brands are the leading tooth whitening products. SDI Pola is tested and so is HappySmile CP as they were both in the same dental studies. We did listen to your feedback and we did make the necessary changes. We supply both dental brands. Michael

Sweden
1 review
4 helpful votes
Follow ekaterina k.
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Hi everybody, I have placed my order in happysmileuk... and receive it today, I'm from Russia so my order was delivered by post for 2 weeks, but I was disappointed because my pola Cource must include trays, but there're only gels, so I have to buy trays and spend my money for them, plus- in instruction (just printed text) there's information about keeping gel in fridge, but 2 weeks it has been without fridge during delivering, what about it?

Date of experience: May 14, 2011
GB
2 reviews
87 helpful votes
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I have shopped with happysmileuk.com and found them very helpful. I placed my order FEB 2011 and delivery was FAST only had taken 2 days to arrive. I ordered opalescence from them for me and the wife. The telephone support was helpful, to my suprise they even answer in an evening and was really handy as I work in the daytime. I have shopped on other websites but I found the prices to be really discounted. I spoke to Dan on the phone and he was great, really friendly and he also gave me an order tracking number. This company also seem to have lots of dental products available, far more products than on other sites and they sell to the public too. I can not fault them and have told my work friends to shop with Happy Smile. The other thing I like is that they offer free dental samples. Many sites do not seem to have a news section but happy smile likes to keep customers informed. Keep up the good work Happysmile as I am one very satisfied customer. Top marks. Thumbs up... Thank you review from Dan.

Date of experience: March 5, 2011
Michael C. HappySmileUK Rep
over a year old

Hello John, Thank you for your review. Kindest regards Michael HappySmile(UK)

GB
1 review
7 helpful votes
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I haven't bought from this site yet as I was just looking. I don't know about some, but when I read a 'professional' website that has so many spelling and grammar mistakes, my suspicions are instantly aroused, And the 'tirade' of defence by the so-called owner 'Michael G' on this review could have been written in better English by my 7 year old son! Use your heads! If they can't even be bothered to use spellcheck when writing their website then, I'm sorry but it shows a lack of care and pride. Do I want to deal with them? I don't think so - I think I'll use a 'professional' company!

Date of experience: August 19, 2010
Michael C. HappySmileUK Rep
over a year old

Hi Charlie, Our dental brand is "professional" and dentist approved. This is the weblink: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ Michael.

GB
1 review
7 helpful votes
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The Company is a con
August 4, 2010

The Company is a con. I ordered products for £59.99 and they have not been delivered. You can't contact them and when they reply by e-mail they state that it's not their fault. DO NOT BUY ANYTHING FROM THEM OR YOU WILL LOSE YOUR MONEY.

Date of experience: August 4, 2010
Michael C. HappySmileUK Rep
over a year old

Hi Ian, 7 years later and we are still an amazing dental brand. Ian, please message me as we would love to send you some free happysmile dental products. MIchael

GB
1 review
46 helpful votes
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Hi,
July 17, 2010

Hi,
I used this product for the first time this evening, the polanight starter
Kit. I have never used a product such as this before so was unsure what to
Expect but I am already thrilled with the results.
I have always thought that people are extremely quick to write letters of
Complaint if they are dissatisfied with a product or service yet not so
Forthcoming when there have been no problems! Not only was the price
Reasonable but the delivery prompt and the product has shown results after
The first application. Not only would I order from your site in the future
But I would highly recommend it to others.
Anyway, just thought it was only fair to give credit where it was due!
Mark

Date of experience: July 16, 2010
Michael C. HappySmileUK Rep
over a year old

Thank you for your review.

GB
1 review
12 helpful votes
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PLEASE HEED THE WARNINGS ABOUT THIS WEBSITE. IT IS BOGUS AND DOES NOT OPERATE UNDER ANY UK LAWS. CURRENTLY I AM REQUESTING MY CREDIT CARD COMPANY TAKE CHARGE TO GET MY MONEY BACK. DO NOT USE THEM, THEIR HELP PHONE LINE IS NEVER ANSWERED. THEY SEEM TO OPERATE FROM SEVERAL LOCATIONS AROUND THE UK. SPREAD THE WORD, I COULD KICK MYSELF FOR BEING A COMPLETE IDIOT AND BUYING FROM THIS COMPANY WHO ARE DEFINITELY NOT PROFESSIONALS.
I CAN ONLY THANK GOD, I HAVE RECEIVED GOODS, BUT NOT THE GOODS I REQUESTED, AND TRYING TO GET A RESPONSE FROM THEM IS LIKE GETTING BLOOD OUT OF STONE - IT IS NEVER GOING TO HAPPEN.
PLEASE REPORT THEM TO YOUR LOCAL TRADING STANDARDS, IF IN THE UK THEY ARE OPERATING OUTSIDE OF THE DSR (DISTANT SELLING REGULATIONS) DO NOT LET THESE ROUGES GET AWAY WITH THIS.

Date of experience: June 23, 2010
Michael C. HappySmileUK Rep
over a year old

Sam, It is Michael would you like some free Happy Smile dental products? Please message me. Michael

GB
1 review
12 helpful votes
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DO NOT ORDER FROM THIS WEBSITE. There is no way to contact them and there is no reply from their contact ticket system. Money paid and no orders received. Never again

Date of experience: March 19, 2010
Michael C. HappySmileUK Rep
over a year old

Hello Jud, It has been 7 years and we still keep asking you as we need your order number. We never give up trying to help customers. Mchael

GB
1 review
39 helpful votes
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I have just used happy smile uk to purchase my dentist bleach as the dentist charged me over £40 per tube and delivery was just next day and the price was excellent. They has secure online ordering system and i am very happy, wonderful service and they reply back to emails very fast and very professional. All my work friends use them all the time and have all ordered recently and every person is very happy, no complaints. Happy Smile no longer have any franchise opportunities and it must be that people must of ordered before from a 3 rd party some time ago. It is not like that anymore since i have been using them this year in 2010. We are all very happy and we have all saved a fortune. Well done happy smile uk great service and thank you for your speedy delivery.

Date of experience: January 22, 2010
Michael C. HappySmileUK Rep
over a year old

Thank you for your review and we are pleased you are very happy.

GB
1 review
9 helpful votes
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I also have purchased from happysmileuk.com. I never recieved the said confirmation email but my account was debited on the 11 Nov, a month later I have not recieved the goods I ordered. I have sent them numerous emails with only an automated response as a reply and I cannot get through to anyone on the helpline. This website is a scam. Do not go near it. After reading other comments on this forum I too will be taking legal action.

Date of experience: December 10, 2009
Michael C. HappySmileUK Rep
over a year old

Linday, We ask you to message us for years and you never replied. If you ever do respond then I am here to help. Michael