HandyReviews 986

I bought some furniture online and opted to pay extra for assembly. Handy was their appointed partner. Minutes after I placed my order, Handy sent me an email with details of the assembly date. The flexibility and ease to change my appointment was brilliant. My pro handyman did a great job and cleaned up after. All in all, the experience was seamless and I'm very happy and impressed. I've tried other 'online handyman' services, but Handy will be my number one choice.

Convenient and one-stop-shop for booking a cleaning service (and more). The cleaning pros bring their own supplies, are quite punctual, and most do a very good job/take pride in their work. There were a couple instances when cleaning pros did not work out but I reached out to customer service by email to explain and they assisted me promptly and to my satisfaction by issuing a credit one time and a refund another time. Their app is also 'handy' to have on my phone and convenient for scheduling & coordinating upcoming bookings.

I purchased a house in a different state and scheduled to have some nest equipment installed on a specific date. I had to book a flight and rent a car to ensure I was there for the time window given. I waited for hour just to find out my booking was automatically rescheduled. I was annoyed but understood that things happen. So I rescheduled and made a second round of travel arrangements just to have the same thing happen again. I contacted customer service to see what could be done. I called, used the chat, and emailed. No one would help! I even asked if the technician could come a little early on the rescheduled date so that I could catch my flight on time. I was told " we don't do that" by customer service. My options were to cancel or reschedule. This company does not care about it's customers at all. When I can contact several different people in customer service and their attitude are 'Sorry but oh well" that tells this is a company wide culture. I had to reschedule to a random date that I now have to figure out if I can make. Definitely my last time using Handy. If you can help it go with a different installation company or do it yourself.

Handy is by far the worst company I have ever had to deal with. Hired them through wayfair to build our gazebo. First day, someone called off an hour before our booking, there is no customer service to help you- only a call center in India to tell you there's nothing they can do, and rescheduled our appointment. Then they were unable to find pros to take the reschedule- so we were rescheduled AGAIN. 3rd time, there was another issue. There is no way to get a real person on the phone to help you- only the call center in india- where they have absolutely no idea what's going on or how to do anything other than "apologize for the inconvenience". Asked for a refund- was given the run around several times- finally got someone to issue my refund only to be told it takes 4-5 weeks to process... what? What an absolute nightmare

I had a 75" TV that needed to be installed on the wall. It's a 2-man job and the second guy never showed. I called Handy several times to find out where he was and they did NOTHING when I inquired, they just kept saying "he's on his way". He never showed up and I had to help the installer myself (old woman with a bad back). Garret, the one installer that arrived on time did the work of 2 men to get the job done, but ZERO customer service from Handy. I'll NEVER book anything with them again.

They lie about being at your house and putting your piece together while the handy person never shows up. Customer service is terrible and they run you in circles. I'm sure this is on a case by case basis but nonetheless my experience was utter $#*!

I pre paid for sink installation through wayfair.
They did not show up, wasted my day, no update or info.
Handy or wayfair could tell me nothing …
Want to reschedule for 2 days out!
HUGE WASTE OF TIME AND MONEY
Extremely unprofessional

I had purchased three ceiling fans and an entry hanging light. To be installed in my home. I was told that a pro would be here on a Friday. No show, no calls. Had to set up another appointment. Pro came in on a Tuesday put in two ceiling fans but came without a ladder tall enough to reach my 14-foot cathedral ceiling. I had been very explicit that I had cathedral ceilings in one room. He left and didn't come back the next day as he had stated. Got another Pro in on Thursday. He came in put the 14 foot cathedral ceiling fan and the entry hall light. Unfortunately, when he turned the electricity in the house, he failed to check that all outlets were working. Two days later, I found that the electricity going to my freezer in the garage had been off for two days. If I had not gone to get food from the freezer at that time, I would have had a very expensive LOSS of food. Also, the electricity to my dryer was not turned back on either. Now I may have to call another person to come in a work on getting my dryer back on. All this in one word has been Frustrating.

Rodolfo showed up on time, was kind, courteous, and professional. He completed the job in a timely fashion and maintained a clean work area. I would definitely hire again.

Joe J

I had asked Dalton to plant some mums for me as well as trim two small trees, cut a scrub bush down, and remove a branch that was growing through my fence. He not only did an absolutely fantastic job, but he also gathered ALL of the debris, not a single limb left, and hauled it off for me. I didn't ask him to do that. He went above and beyond my expectations. I hope the next time I contact Handy.com - and there will be many other times - I will be lucky enough to get Dalton!

This company was contracted to clean my home. 2 hours prior to the service time they sent a text message saying they would not arrive (I have included a picture). Then they claimed they rescheduled. They did not. We were out of town. They will not refund my money and they are telling my credit card company the charge is valid, which then does not allow my credit card company to get the money for me. Stuck in limbo. No help. No service. No refund. DO NOT use this company. BTW I have a copy of my AirBNB receipt to prove we were not home the Sunday they claim they cleaned. Horrible situation. Complete fleece job.

Ryan arrived early, worked efficiently and did an excellent job! Highly recommend his services for furniture assembly!

I ordered Handy service through Wayfair to put together my bed frame before my mattress arrived. Service person cancelled 20 mins before they were supposed to be here. Handy.com didn't try to send someone else. And then I emailed to get a refund, over 2 mos and multiple emails and terrible customer service (b/c it was as if they didn't understand what I was asking)! I finally called Wayfair directly and they took 2 mins on the phone to refund my money.

I ordered furniture online and the company paired up with Handy for in-home installation. The whole process was easy and the pro they sent was professional and super courteous.

Handy is the worst. Spend the extra money and hire someone else. Either they didn't show up or they would keep rescheduling. Can't get a straight answer from the customer support. HEY HANDY, GO TO HELL

Handy provides an excellent service for the money. The handman, Harvey, arrived in plenty of time, was extremely helpful, friendly, efficient and did an excellent job.

This is a company they Wayfair is using. I have now taken off work 3 times because a Professional did not show up as scheduled to assemble my Armoire.
I called, and they pretty much told me oh well.
Absolutely the most unprofessional company I have ever delt with.

We purchased a garage door opener from Lowes and also paid for installation at Handy. First appointment was cancelled at the last minute. The second appointment was a no show. I did a chat with Handy and through a series of chats, the rep said we could reschedule for the 3rd time on Sept. 22 and August 31st. Mind you this is September so a little perplexed about scheduling on August 31st unless in 2023. Person even typed "will August 31st work". Then he typed so September for assembling a recliner? NO. Install a garage door opener... I rescheduled for September with absolutely no hope of anyone actually showing up. Horrible customer service