Read to understand why this app sucks in multiple ways!
1) they charge first even before pros are assigned/scheduled for job
2) pros have no way to say job is not done - they can only select homeowner not present or job complete even when home owner is present but job could not be complete for reasons like only 1 pro showed up when 2 are required for the task.
3) consumers are forced to rate and review the jobs even when they are not complete - app does not allow navigating away from rate/review dialog because it is a modal dialog and consumer cannot book another job till they rate/review a previously completed job.
4) worst case is when job is not complete - pro marked it as complete (why? See pt 1) and now consumer has to leave a review for pro when it is not pros fault but system fault in incorrect scheduling or incorrect app design
5) website never works - only app is the way and I already explain how app blocks you from other tasks when forcing rate/review on jobs on done
6) there is no customer support phone # to call - everything has to be done with chatting on app

Details:
My service appt needed 2 pros and they were correctly assigned by system.
On the day of appt, one pro (let's call him Pro J) had personal situation so communicated 15 min to appt time that he can't make it
Other pro (let's call him Pro A) showed up - he figured he can do 70% of work but he needs another pro to finish rest - so if he starts work and leaves all units half done on floor - when will the follow up be to come and complete so we agreed to reschedule
Not because of my fault but a Pro J did not come
After one hour of multiple chat sessions on handy app (remember there is no way to call someone on phone) - it was rescheduled
The pro A tried to close his assignment on his Handy app but it won't let him. Only option he had was "completed" i.e. Pro CANNOT mark that Job not completed - what a big flaw in the app design to assume that job will always complete. We again connected to Handy customer support and they advice him to mark complete:-( even though it's not done.
After Pro A leaves, 1 hr later Pro J shows up that his personal issues settled down - he can help now - he's a decent person but he can't do it himself - he needs other pro A too who's on different job now. Guess what happens now, even Pro J marks it "complete" because that's the only option he has.
As if that's not enough, here comes the worst app design flaw - now the app is forcing me to leave feedback. What do I mean by FORCING, when I open the app, it immediately opens a dialog to rate the pro A & pro J leave a review for them - there was no way for me to cancel this dialog box. What a lame design.
Now, I can't see my rescheduled appt in the app or book a different job or do anything till "I rate the pros and leave review for a job NOT done".
I waited for 48 hr to see whether the dialog goes away - no it is relentless.
So, due to this hand twisting by the app - I'm forced write review for a job not done.

Shante was amazing... professional and thorough... I'm happy to give her the highest score!

I own a small but very stable plumbing repair business in Fort Wayne in. Last week I received a text from a person by the same of Robbie saying he has a friend who wants him to over see a replacement of a tankless water heater and would like for us to go estimate it and let him know price for labor only. We set a spot and went to the home. When I got there it wasn't a tankless unit. I explained to the home owner who to that point I thought was this robbies tenant. After I went over all the options of what could be done the Home owner decided to go with a regular 50 gallon water heater. The home owner gave me his email and I had one of my employees send him the quote. Later Friday afternoon this Robbie who is actually a handy. Com rep still wanted a tankless estimate and to that point I still didn't know he worked for Handy and insisted that the home owner was his friend who wanted him to over see the installation of this. I didn't find out till Sunday evening that this scum bag Robbie works for Handy. In the past I have delt with handy where I had to go to one of there clients homes and threaten to remove my 2700 water heater install to be paid. After calling Robbie Sunday evening and asking him why the deception on his part he claimed Handy went through major mgt changes and that he knew I had problems in the past and that they couldn't get any plumbers to accept jobs from them but swore I'd get half the money up front by 9am Monday morning. By 1045 there was no initial payment as promised and after I called him a lying scum bag which what he is. His reply was he was going to tear up my contract since I am so unreasonable to deal with. EVEN THOUGH HE IS THE ONE WHO LIED FROM THE START. LATER IN THE DAY I TRIED SEVERAL TIMES TO CONTACT UPPER MGT IN WHICH YOU CAN'T. THIS COMPANY IS NOTHING BUTVA BUNCH OF LIARS AND SCAMMERS. BEWARE

I purchases a gazebo from Waygair and also purchased the professional assembly offered for 579.00. Expensive but worth it to not have the worry about getting this together. Delivery was great and we were scheduled for a date for assembly through Handy. The scheduled time was 8:00 am and one guy showed up right on time (good start). Around 8:30 the 2nd person (a two person job for sure due to weight and size) had not shown. The guy knocked on my door and said he would notify handy of this and left. This was fine. I could see a message come through that he did this. I got on the online chat (they have no phone number and no way to contact anyone other than this) and they apologized and prompty rescheduled for the following week. At this point, I know things happen and I was not too upset. Around 11:00 that same day the second guy shows up. I explained the situation and he left. The day of our second appt (scheduled for 9:00 am) - It was about 9:30 and no one had showed yet. Around 8:45 am I did see a car which looked like one of the guys set to do the assembly. You get an email w/ a pic of your "pros" doing the work. This guy though parked across the street and then left. By this time I was contacting Handy and they gave us a number to call. We called and the guy said he was double booked and that he would not be there to do our job. Ok. So then I get back on the online chat and asked for a phone number to call Handy. They will not give you one and said they will put me in line to be called back. After waiting another half an hour I got online and just asked to again be rescheduled. This guy on the line stated that the gps tracker was showing both guys were at my house. He kept telling me this. I said I have NO ONE at my house and would be happy to send a video or pictures. No cars on my street and no one in my driveway. They are not around. I can conclude that the guy who was around in the am was the person and was dinged to my house (not sure why he would do that), but anyway after arguing with this guy to please just reschedule me he finally did. Stated he would send me a gift card (which was never received). Oh and guess what - a few minutes after rescheduling the second guy listed on the booking showed up. Again explained the situation. Clearly, no communication to these people as well. Really ashame. So third time was a charm, as both guys did finally show up. Everything went fine, they seemed to have done a good job with assembly (this is the reason I gave it two stars). It is for the most part not the "pros" as they call them fault. They seem to have little communication between if booking a multiple person job. One shows, the other doesn't. And Handy was kind of accusatory the second time around when they were telling me they were there and really not helpful at the end of the day. They will just keep rebooking you over and over again. I am sure if i would have had the 3rd experience first my feeling would be different. These people are independent contractors so if you are lucky and get someone who will show and knows what they are doing it will go well, but that is the chance you take. And the service is pricey, which I wouldn't have minded so much if they did not waste so much of your time. People are taking off work and rearranging things only to be cancelled and cancelled again. For this reason, I will not be using Handy ever again and would not recommend them. I am sure more reliable companies and people exhist.

STOP USING MANHATTAN MAID TO ADVERTISING YOUR BUSINESS IT IS ELEGAL. WE HAVE PATENT FOR THAT NAME.
SINCERELY,
MANHATTANMAID.COM

Horrific! Holy hell. I was going to chalk up my experience to a unique thing and not complain, but good lord, they're a horrific company. Going to try to make this as short and informative as possible. Have used Handy on and off for years, no issues and decent cleaning before this incident. But, it always takes an incident to see how a company will handle it, what their real weaknesses are.

Got Handy few weeks ago for a deep cleaning. They sent me a brand new maid who hadn't cleaned before. Okay no problem. Now, before you think that her being 20 min late, not having supplies or breaking my ceramic flower pot is why I'm posting, I assure you, I'm not. Things happen, she's new, no big deal. It's the following that has brought me to review here:
I booked the maid for 4 hours with extra time and cost for inside oven and fridge. I paid $145 total. After about 1 hour, she said she was done. I was surprised and said did you get the fridge, she responded, "No, I'll get that and then I'm done. I work fast." I said, "okay, that's fine." (To be honest, she seemed disinterested in being there and she was new, so I wasn't going to bother). Not even two minutes go by and she is suddenly screaming. I run into the kitchen and she's on the phone going "you mean to tell me I get $15 fu*king dollars for this whole job?! Are you fu*king kidding me?!" She looked at me. I responded, "I don't know what they pay you, but you should check on that because I paid them $145.00 for this one cleaning." I was upset because I realized I was contributing to a gig economy that screwed its workers and kept most of the money. I was also upset because this screwed over maid was getting pissed and was inside my apartment and started getting in my face - I became acutely aware of my surroundings. I am a doctor, so luckily, calming angry people is a specialty. I remained calm and said, I understand, no problem, I'm sorry. She asked if I complained about the broken flower pot. I informed her that I hadn't and that I wasn't going to complain about her, but just file for a reimbursement. She began cursing again and told me to clean the rest of my trash up and walked out. She started screaming in the hallway of my building. I asked her to lower her voice. She began cursing me out saying "this pay wasn't worth my fu*king time." I shut and bolted the door. She screamed from down the hall, "Clean your door, bi*ch." She poured ajax and bleach all over my front door.

Now comes Handy's handling of everything. It's been horrible to say that least. They took no responsibility. All in all, they gave me the run around, never got on the phone with me, ignored the harassment, deleted the messages she sent me after she left, telling me to "suck her $#*!." Good thing I screenshotted everything. And took pics of the door and have building videos of her behavior. But that isn't the worst part!

Handy then gave me grief about my ceramic potter reimbursement. They told me to sign this release before reimbursing me for my ceramic potter, of which I provided credit card statements and cost of proof. Instead of giving me their usual property damage release form, they gave me a 7 page long NDA. THIS IS WORST OF ALL, AND WHAT BROUGHT ME HERE: HANDY TRIED TO SNEAK AN NDA ON ME TO SIGN BEFORE GIVING ME MY FLOWER POT REIMBURSEMENT. They effectively ignored my complaint about the maid herself, the harassment, THEIR VETTING PROCESS, THEIR PAY (!), and then tried to sneak an NDA on me to shut me up. I still cannot fathom it. Whenever I ask about this NDA, they keep saying, "We can only reimburse you the $125, nothing more, and not until you sign the disclosure." They won't explain. Truly disgusting, misleading and unlawful. They won't even acknowledge my question of "what is the difference between an NDA and a reimbursement? Are they the same?" They literally tried to pay me off and shut me up without informing me of it. Unfortunately for them, my mom taught me to read everything before I sign. They were trying to shut me up. But, I'd rather let y'all know. If English wasn't my first language or I was old or less full of resources, I would have signed it, lost my rights to review. Absolutely disgusting. And the maids would have suffered too.

Don't use Handy. They underpay and literally drove my new maid to insanity. The new maid had no complaint with me or my apartment. She literally flipped once she heard she was getting paid crap because she was new and young and, rightfully, demands better than the gig economy bulls**t. Search for Handy maid reviews and see for yourself. Also, comment or reach out and I'll send all pics, emails, etc. I've got them all. It's all 100% truth. Spread the word. You can use care.com (my sister uses it), references, friends, other sites to book maids directly. Don't use this third party service that doesn't vet and then exploits their workers AND THEN DOESN'T HOLD THEMSELVES ACCOUNTABLE AND TRIES TO SNEAKILY SHUT YOU UP WITH A MASKED NDA.

HANDY'S FURNITURE ASSEMBLY EXPERT DESHAUN WAS PUNCTUAL AND DID A DIFFICULT ASSEMBLY JOB IN LESS TIME THAN I EXPECTED. GREAT JOB!

WARNING - STAY AWAY! Handy hires thieves that will steal from you and they will not do anything about it.
Hiring Handy was the WORST decision I have EVER MADE. STAY AWAY FROM THIS TERRIBLE and POORLY MANAGED excuse for a company. Without a doubt THE WORST customer service I have ever come across in my entire life. My Handy nightmare: I had been using Handy for about a year with pretty good results. However during one cleaning service one of the housekeepers stole my wife's $2,500 wedding band. I was upset, but kept my cool and contacted Handy to report the theft. Initially they were helpful, told me the housekeeper had been terminated and provided me with details about how to file a claim. Everything seemed normal.
First I had to file a police report which was very painful and time consuming because of COVID, but I did that. Then I completed all the required claim forms provided by Handy. However once I requested that Handy cover my loss (which they initially said they would do via email), they went completely dark and refused to even reply to me. I have emailed their customer care team and claims team COUNTLESS TIMES and I cannot even get the courtesy of a reply. They ignore email after email despite be asking and eventually begging for help. It has become clear that their strategy, which is a truly shameful and disgusting approach, is to just ignore you and hope you go away. Note that they HAVE NO PHONE NUMBER for you to call, so you at at the mercy of their terrible email support which is nothing but a black hole. They claim to aspire to respond in hours, I assure you they do not. This is all a lie.
This is a company that has no morals. This is a company that DOES NOT CARE about it's customers. This is a shameful and greedy company that shirks responsibility to save a few bucks. STAW AWAY FROM HANDY. They have terrible housekeepers that steal and they will not help their customers when you experience a loss. Awful, stressful and terrible experience.

We hired them to install our new TV on our wall. We were given a date and time and were assigned a "pro" installer as they call them. Communicated via text and all was good. Then the date for our install came and the number of that "pro" had been disconnected. They had given us another "pro" and their number. This person had some erroneous info on us thinking that we had a "doorman" to get access to our property. I assured them that we had just a normal house they could just walk up to the door. That person said they were "just around the corner". Then I waited. A couple of hours passed and I tried several times to text them during this time. I then called them and was instructed to leave a message for "Chosen One". This was really weird. I had assumed that they went to the wrong address or got their orders mixed up. I wasn't happy about that, but stuff happens. At this point I was wondering if this whole thing was just a scam. The installer never responded to my texts or explained why they never showed. I would've understood if a scheduling problem occurred.

The real problem I had with the company though was with the customer service dept. There is no way to talk to a person. You can only email them and wait an hour for a response. I detailed what had happened in an email. An hour later they informed me of my new install date without asking me if that date and time were acceptable. Then they texted me with an even different installation date than the email they had just sent! I had taken off work for this time and couldn't do so again. I let them know that this would not be acceptable and that I needed a phone call because a dialog was needed, not a series of statements with an hour or two between them. I got a response back apologizing and explaining to me that they don't call but only email responses. But they said that if I absolutely needed a call, they would. I explained that I definitely wanted them to call me. Of course, they never called. They already had my money, why would they care about customer service? Anyway, an hour and a half later I informed them that if they couldn't install my TV that day, I wanted a refund. No answer. A bit later I threatened them that they'd be hearing from my lawyer if I wasn't refunded. Thirty minutes later they informed me that I had been refunded and that it may take two or three days for it to show in our account. That brings us to now. The two or three-day wait seemed normal enough. We will wait and see if the refund did in fact get credited back to us. I won't be surprised if we don't get it back without having to raise holy hell. We shall see.

The moral of this story: Don't use Handy unless you hate yourself and want to be treated like crap. They are a great company for that!

Handy is extremely cheap but there is a reason the price is so low. This is the most unprofessional and unorganized not put together company I have ever worked with. Do not get me wrong I love my cleaner Melissa. She is wonderful. I have worked with a few others and they were okay... you can tell not professionally trained by any means... but Melissa is the absolute best. She deserves so much more than this company. If you want professional trained cleaners this is NOT the company for you. These are individuals who have little to no experience that are looking for extra money and are hired by Handy to clean houses. Again they are NOT professionally trained nor do they come with company cleaning supplies they purchase their own products. (This is an entirely different issue because if they forget or do not have something that particular thing is not cleaned in your house)
My problem is with customer service. It is truly the blind leading the blind and no one communicates with each other. I am not even going to talk about the issue I had several months ago lets start with this weeks issue. My pro messaged me and said she was not able to make her cleaning appointment on Saturday (I have a weekly standing Saturday appointment). No problem I understand. Handy messaged me and said that they had a replacement for me for Monday. Okay great I appreciate that. I go online to see who the Pro was... she was new to Handy... no experience... no reviews. Cool. I knew then in that moment that she would not show. Sure enough Monday 10am rolls around and she did not come. I emailed Handy to let them know I did not ask for a credit I asked for the service to be rescheduled for the next day on Tuesday. I got an email back stating they were sorry and they were going to issue me a... hold your breath now... $10.00 credit to my weekly $128.00 payment. Great give me the credit or don't $10.00 isn't going to make or break me. What I want is my house cleaned so I emailed again (Mind you each person emailing me back is a different rep which would not be an issue at all IF each individual rep was reading previous emails to get caught up to speed but they are not so solutions that I need are not being met) I asked for a second time to have my house cleaned on the next day which would be Wednesday. Finally I am told if I want to reschedule here is a link to do so. This completely defeats the purpose because by this point it is too short notice for me to book for 24 hours without the help of someone at "home office" and I now would prefer to wait until Saturday. Additionally I am now being told this:
We checked your account and we noticed that today's booking and your previous appointments were not charged because the card on file is not updated.

That said, we suggest that you updated your card information so that you upcoming bookings will be charged accordingly. To update it, just follow the steps below.

So I email back asking why my account was not up to date because I did not go in and change any of my card information or put a hold on my account and I do not understand why there is a problem. I get another response back saying this:
Please accept our sincere apology for your recent experience. You counted on us to provide a service and we didn't deliver. We're extremely sorry for this and want to make it up to you.

We credited your Handy account with $10 discount, which will automatically apply to your next scheduled booking. We'll make sure to match you to a great new professional and can help schedule a replacement booking for a time convenient to you. Just let us know and we'll be happy to help.

Additionally, since your booking today is unpaid, we suggest to update your payment information to avoid cancellation of future bookings. Do not worry though, there will not be charged for today's booking.

Cool. I still want to know WHY there is an issue and WHY I was not notified by phone... email... or text message that something was wrong with my payment information. I go to check my bank account and I see a random charge for $108.00 from handy on 5/12. Hummmmm so interesting. Wasn't I just told that my card information wasn't up to date and I needed to log in to fix it? So I email back asking why my card was charged number 1 for a random $108.00 when my service costs $128 and 2. When I did not receive a service this week and 3. When my card and account information is not updated... so interesting right?
I receive another email from yet another clueless person who has not read the details on my account:
Thank you for completing the Customer Satisfaction Survey.

We greatly appreciate you updating your payment method. After review of your account, we can confirm that services were provided, and as such, we'll charging your credit card for the bookings through April 25th to March 7th.

If you feel the resolution provided meets your satisfaction, please feel free to update your Customer Satisfaction Survey response.

Should you have any other questions or concerns, please don't hesitate to reach out!

WEll Friend. I DIDNT update my account I didnt log into my account I didnt do jack with my account. I am waiting on an answer of what the problem was in the first place! Then I re read and see that they have taken the initiative to charge my card for services they failed to charge me FROM MARCH. Yeah guys. $512.00 was charged to my account today without my knowledge or consent leaving my account in the negative and an awesome overdraft fee.
Of course I have sent an email back but I'm sure the response and recovery will be incompetent. OH and when you sign up you don't realize it but you are signing up for a 6 month contract. So if you want out there is an additional $90.00 fee to pay to get out. Which I will be paying to get out of. I gave this a good decent try and I have a similar experience from January that I overlooked and I can confidently say do not waste your money with this company. Pay the extra for a professional it is truly worth it.