HandyReviews 986

Since December of 2021 I have been trying to get my house cleaned. We pre-paid for 2 cleanings. All appointments were cancelled last minute by the cleaner or just no shows. We asked for a refund but Handy only credit us. So we tried booking and appointment again. No show. I chatted with customer service and demanded a refund. What good is a credit if nobody ever shows up? NEVER use this company. EVER.

Assembler well done! Excellent professional! The only issue was they cancelled my first book, but the professional contacted me, we rebook and everything ran fine!

Highly recommend Jaleel from Handy. You get it all with this man. Arrived on time, Efficient, mannerly, quick etc". He knows his stuff. Want the best? This is the man!

One can get lucky with good cleaner.
App very inflexible forces you to rate without appropriate options. Most cleaner come without supplies even though they are suppose too and is included in the price. Very bad tech on establishing contact with cleaner as they try very hard to mask and cleaner will ultimately call on your mobile.

Right to the point. Handy scheduled 4 different times to hang a mirror. All 4 times, exactly 1 hour before scheduled arrival received text "sorry have to cancel...(some excuse). This morning, I sent Handy an email wanting them to confirm my appt. For today. They confirmed. Again they cancelled. About an hour later a guy called me and said he say my job posted on Angie's list. If Handy can confirm my appt. For this afternoon, why is my job posted on Angie's list? Very simple... THEY LIED!
David Tallon
Ps. I had to check 1 star. I didn't want to. How about 4 sour apples?

I signed up with Handy.com Cleaning Services in May for an every 2 weeks cleaning and was truly disappointed. 5 times since May the cleaners never showed or called. Handy was quick to reschedule but they also did not show. Now that I have found the service not working for me they want to charge $99 for canceling the service contract early. I will fight the charge, but I would stay away from them if you need reoccurring services. They may be ok of a onetime cleaning. Signed John P of Myrtle Beach SC.

I purchased a genie for my garage door opener last Wednesday at the Lowe's store #3027 in Missouri City, Texas. They referred me to contact the Lowe's installer HANDY. The installer came out to my home last Saturday to install the new garage door opener and now less than a week later it doesn't work and now the springs are broke due to an incompetent installer and now I am being told that I have to pay to this problem fixed. It has not been a week and I cannot get my cars out of the garage. They are telling me that I have to complete another form and wait for 7 days in order for someone to come out to look at it. I called the installer Hector by HANDY several times and they have not returned by call.

Handy gave me an the option to hide my TV cords, but I was not expecting plastic cord management strips that stick to the wall. I am requesting a return label and a refund for the unused product.

Handy.com is a very convenient business, especially for those seniors who can no longer do the simple tasks that we once did. The professional that was assigned to our project was so efficient, courteous and very professional. He performed the tasks we required easily, and cleaned everything up after he was done. I highly recommend Handy.com, and especially their professional Angel L.!

I've had Alyssa for almost a year. Each time I come home, my apartment is immaculate! All my requests are met! She is an over-the-top professional and a friend! I urge you to set up an appointment with Alyssa/Handy.com

I ordered an armoire from Wayfair... Handy was to assemble it... appt 8 am Saturday... cleared all other obligations... was sure the room was ready. While I was sleeping they had an "emergency" and cancelled it at 5:30 while I was sleeping... rescheduled it for Monday... again "emergency" cancelled it three hours before... rescheduled for Tuesday at 8 am... another (surprise)" emergency". Cancelled at 5 am... never ever use this company

I tried using Handy via Wayfair for installation of a piece of furniture. It was scheduled 3 different times. On each scheduling, the technician did not show up and did not call to advise that he was canceling. By the third time when Handy indicated that they would reschedule me again (after their 48 hour wait period), I refused the offer. The lack of professionalism and customer service is appalling. I cannot comment on how their service professionals are because I never had any bother to arrive!

Horrible experience, would not recommend using them for anything. They rescheduled my installation three times and failed to show each time. After the third and three missed days of work the cancelled the installation order. Communication was horrible and representatives could not deviate for their script. A manager was supposed to call me within 24 hours and I am still waiting for that call.

This company has scheduled installation of our AC unit so many times I've lost count! They send out a text message with an appointment date and time, we make arrangements to be at home and they end up canceling via text message at the last moment! All ever hear is "I'm sorry". When we finally did have an installer come, he left without installing it correctly! Said it would take 24 hours for the unit to cool off a 15sq ft sunroom. Really? We immediately called Handy back only to be told we had to submit a form that they sent via email and they would get back to us. 10 days later we finally have a service date and time and guess what? They canceled AGAIN! We have been dealing with their incompetence for two months and yet Lowe's still contracts them for installation of their products! I would highly recommend NOT using this company! We are so stressed over this whole process!

Madalena was a wonderful cleaner. She was communicative, kind (and kind to my cat), thorough and did a great job. She asked for any feedback as she went along but everything she did was great so I had no notes. Would recommend her to anyone.

It's not necessarily the cheapest, but over about 10 years I've found Handy to be a good, reliable service... Mistakes are sometimes made, cleaners don't turn up, but Handy customer service are more responsive and helpful than most and usually reimburse/provide solutions. Some cleaners are better than others, and also some are more flexible in what they will do (oven, windows, fridge) without extra payment, but overall the service is consistently either excellent or good.

Such a great idea. I got a ottoman bed from wayfair and wanted it assembled so I paid and then got all the info about Handy it was so easy to change the dates as I was taking longer to paint the room! Such a lovely man that came so polite and efficient. Such a good and simple way to get a good handyman. Would highly recommend

I hired someone to put up a fan and change out a couple of light switches through Lowes. The guy they sent was from Handy.com. When he left, the lights didn't work. I immediately sent him a message asking him to some back. He ignored my message. I contacted the company, again crickets! It went on for a week, me asking them to send someone to remedy the issue. Finally, I had to hire another electrician (wish I had done that in the first place!). He had it done correctly in 20 minutes. I have contacted Handy several times in the last 4 weeks for a refund. The people on the "chat" are always helpful, but then nothing ever gets done. I have sent all the paper work into the company for a refund, the email address the chat person gave me. Again, three weeks later... crickets. I will never hire this company again and suggest no one else does. (I understand that Angi has bought them out. Maybe they are the problem.