HandyReviews 986

I have used handy for last 6 months. Only time they let you know person is coming is 2 hours before, no texting emailing before. For a 600 soft apt their minimum time is 3 hours and most of the time cleaners leave after 1.5-2 hours saying there is not much to clean. They never clean inside of microwave, refrigerator or clean the bathtub sides saying we are not housekeepers. Have complained to handy many times no use. But they won't let you cancel service even if service is bad. Kind of stuck with them. I wish i had never signed up. Now can't get out...

Terrible experience. Terrible cleaning, workers are abused--the cleaner spilled his heart out to me. Horrible customer service. Ripoffs. The agreement is totally nuts and with all legal language is actually not a proper contract. They charge for cancelling agreement, but they breached it themselves! I should be charging them. They are in violation of NYS Labor Law and I hope that NYS closes them down as other services who are abusive to both contractors and customers.

I signed up with a discount trial and the first cleaner was great. The second time the cleaner wanted to leave after an hour. She did not clean the inside of the microwave, clean behind the toilet, mopped the kitchen with dirty water that smelled and left water marks. I had to go around the house to show her these things. After the second hour she wanted to leave and I was so frustrated I let her go. When I talked to customer service, they offered a $20 discount for the next visit which doesn't even cover the last hour she was not there. I asked to cancel and was told that I would be charged $150 cancellation fee and encouraged to "allow us the opportunity to serve you better". I followed this request and the next time the cleaner canceled 30 minutes before the arrival time. The company offered me a $10 credit and again said I would be charged $150 if I cancelled. Funny, if I cancelled within 2 hours I would be charged for the cleaning anyway. This is a HORRIBLE service! And the customer service is not helpful at all.

I decided to write this review as other reviews on here were from customers, I have experience from the other side, being a contractor for them. The pay rate is low, The customer expectations are sometimes extraordinary from the time and pay allotted. The rating system is unfair. In general just a bad experience. Two weeks after I quit accepting jobs from them I got a noticed that I got a one star review. The reason was I left early--well I never left a job early and does that really rate a one star review? How was my cleaning--was it outstanding?

Many times I had the issues that the customers reported. I signed up for a job, just to be informed that customer never ordered it.

One time I went way up in the mountains, no one home, I am guessing customer never ordered the service as they never got back with me. I made sure to always text before going--but this one no text back and a no show would have cost me $40 or more. So I went up!

So my suggestion is for both the customers and people looking to be contractors is stay away! But I love the idea of being able to pick up cleaning jobs as my schedule allows, not for such low amount of money, unreasonable expectations, and poor management.

On a side note, one of my jobs was for a young man who is investigating developing a similar system. He paid me to stay after I had cleaned and interviewed me about my experiences. So I hope he does develop something better!

***********UPDATE*********UPDATE*********UPDATE*************

Beware Everyone,

You do not know or have anyway of knowing if the person sent by Handy.com is actually the person whose name you were given!

The word is spreading to criminal element circles that Handy will background check any name you tell them without any verification. All the thieves are now applying to Handy to gain access to your homes and steal your valuables.

The thief (Pseudonym 'Joshua Sanchez') they sent to my home has a long list of priors and criminal convictions.

Handy is under investigation and will be shut down.

Feel free to private message me for more information.

Beware of Handy.com. Once they have your credit card information, they will make unauthorized use of your credit card. Yesterday they billed me three times, adding up to $100 for services I never ordered or authorized. I used them once five months ago. All of a sudden, last night at midnight I received a text five months later that someone was coming to clean up an apartment I didn't even own and I was being charged for it. There is no phone number on the site, nothing you can do to stop them. I had to get a new credit card to stop their unauthorized use of my card.

In a six month period, Handy have cancelled once letting me know 12 hours before the booking and then today, cancelled a second booking with no notification.

They sent a confirmation the day before, so I was waiting for the cleaner, only to find they had removed the booking from their system. The "mobile number" they supplied for the cleaner was actually just a voice recording.

There is absolutely no way to contact them when you have problems, which you will inevitably have.

They are more trouble than they are worth, avoid!