HandyReviews 986

The app's internal messaging doesn't work consistently. So, "your pro" may texts 'I'm here' the customer may or may not receive the message in a timely way. Also, when the app alerts you to a newly received message, the link provided does not take you directly 2 the message itself but rather to the homepage of the app and frequently does not display the message at all. There is also no way for both Pro and customer to confirm through the app that the appointment has started in both of their minds there for pros are able to check in once they have quote arrived in your area. What's the phrase in your area seems intentionally vague and designed to expedite payment to Handy itself while bulking the customer down in a chain of form emails, then I tell your instincts are pretty good. If your instincts are pretty good, don't bother with this app there are many others providing similar services without the persistent inconsistency.

Avoid unless you like being incredibly frustrated. Today would have been my third attempt at using handy. Absolutely over it. They trap people into using them 6 times and fail at executing what they promise. The pros are never who you book because they cancel and then rebook them without telling you. On the day of you end up with some person who has 0 reviews.

My first cleaning was terrible. The pro only cleaned where I would immediately notice. She was late, did not clean the bathroom, toilet, floor at all. Ate my yogurt out of the fridge. So weird.

The second pro was good but left after 2 hours even though my plan is for 3 hours.

Today would have been the third and the person cancelled 30 minutes before and Handy still charged me.

Ive used them twice and both times they sent people who had no idea what they were going. The first guy plain admitted he was a carpenter and didnt know how to install a ceiling fan but would try. The cleaning person I was sent literally made my house dirtier and had to be told that windex was not for would floors but for windows. I ended up cleaning everything over. Clearly there is no screening for experience at all. Do not use them.

I booked two jobs with Handy for the same day. Handy debited my card prior to booking a professional to do the job and kept insisting someone would show up until the morning of so I took the day off of work. They never got a professional to do the jobs at all but took my money all the same. Now they want to "credit my handy account" toward another booking. I'm not that stupid, there will be no more business between us but having a hassle to get my money back. So not easier than finding someone my self. At least if they don't show, would not have already paid them.

My brand new hardwood floor was damaged by a "Handy" so-called professional as he was attempting to assemble a wall unit and then abruptly left our home.

We immediately emailed photos of the damaged done to our brand new wood flooring as well as a repair estimate and requested that we be paid for the damages done to no avail.

The Handy Claims Dept. Manager actually stated that, quote, "We have written statements from both professionals that attended your booking stating this damage was there prior to their arrival. We understand you had some packages delivered and left in that area where the damage occurred. We recommend following up with that delivery service regarding the damage."

Of course this is totally false and misleading to say the least because
The second Handy "professional" who made a written statement that the floor was damaged prior to "their" arrival didn't any arrive until approximately 10 minutes after the other "professional" damaged our floor. He wasn't even present during the time it was damaged.

I will be submitting a complaint via the Better Business Bureau.

I highly recommend not using Handy.

This is hands down the worst customer service I have ever received. I had booked a cleaning, the cleaner didn't show up, and it's impossible to get a hold of anybody who works at this company. It has taken hours and multiple attempts to get a response - despite their claims that they respond "within minutes" and there is only one way to reach them - via their form on their app. They have no customer service phone number. I prefer to do things via email too but if you need an issue resolved and you have to send seven emails and contact them on Twitter before you get a response, a phone number would be nice. Additionally, their version of an apology is to tell me that they're sorry about how this made me feel (gross) and that I actually didn't have a booking scheduled. Except I did. And I was charged for it. And I had emailed a cleaner with their company about my booking on that day and time. They just kept repeating that I had my date mixed up. Which I absolutely did not. This service is literally the worst I customer service I have ever encountered and I'm starting to think they are a total scam.

I made a furniture purchase through Wayfair and inquired about assembly services. They informed me that they could book services through Handy. I was not familiar but decided to go with their connection to the company... BIG MISTAKE! I arranged for someone to be home for assembly. This so called pro by the name of Darius never showed up. I called him and he said he didnt have a contact number and was not coming. I didnt receive any notification about the no show and Handy had the audacity to schedule for another date and time without ever confirming with me. Wayfair quickly issued a refund and I will sit here with the instructions and do it myself. What a waste of time and energy! Pro is certainly a misnomer!

I have never in my life been so disgusted with a company. Please stay away. After being ROBBED by our maid, they took weeks to come to any conclusion and after having over $1000 worth of things taken, they are only willing to reimburse $135.

Under NO CIRCUMSTANCE is this company worth doing business with. Consider the possibility that something may go wrong, and if it does, they will offer you little to no recourse.

I genuinely hope that this company is taken to court for all of the people they have taken advantage of and their lack of consumer accountability. I will go out of my way to explain to ANYONE who is considering using them to not only avoid them, but advise others to avoid them as well.

I am out several hundred dollars because they did not properly vet their employee's and allowed a thief into my home. Then, to compound their mistake, they are reimbursing less than a 1/10th of what was STOLEN from me.

Handy was suggested to me after a recent ceiling fan purchase as a means to have the fan installed. Booking was relatively straight forward but when it came to being matched with a pro, it seemed Handy app works like Uber without the drivers... completely worthless. I contacted a service rep which can only be done by email; first they provided me with a copy paste response about how to book a pro that I had previously used. I explained that I had not been matched, via their platform to which they replied that sometimes a pro will accept a job 24 hrs before the scheduled work date. Again what is the point of booking anything? I asked if the app was in beta, cause seriously who would launch in a market without sufficient pros pre-enrolled.

The worst company to deal with ever!
First of all this company is a rip-off, super over price.
Secondly they DO NOT have a customer service at all! They treat their customer like they don't give a f***!
I had back abd forth with then fir 2 months trying to cancel my plan over and over and they just not give a f***
It's a waist of time and money, please save yourself a headache and DO NOT DEAL WITH THEM.
THEY WILL KILL YOUR MOOD, TINE AND ESPECIALLY MONEY!

I HOPE YOU WOULD HE SMART AND READ THIS REVIEW AS OF I DIDN'T HAVE BEFORE STARTED DEALING WITH THOSE FUC***

Used handy storage for 3 months and went with them because of the 1 month free deal. I regret it.

They keep your belongings in an open warehouse which is reaaaally dusty (throwing a tarp on top is too much?). So expect to spend hours cleaning anything you get back.

Furthermore, they put on super adhesive stickers onto all of your belongings that DO NOT peel off easy (see picture). It damaged more than 1 of our items.

When I emailed them about it, they said they have a "satisfaction guarantee" and if we send pics of damage + item info, they will pay for any damage. I filled out their claim report and never heard back from them again (even after sending a follow up email).

They contract local movers for pickup/delivery and Handy support messed up my time window when sending them instructions.

Overall, its not worth the $100 or so bucks in savings as you'll be paying for it with time spent cleaning + damage to your belongings.

So disappointed with Handy cleaning service! Beware of them, they lure you in with their offers then say you have to pay £60 when you want to cancel! Regardless of what views or expectations or experience you had with them! I had a cleaner bring in her daughter to help without informing me to get my consent or anything! I tell them Im not happy and want to cancel but they still insist that I stay or pay £60! Like really! Lol BEWARE EVERYONE lol

Handy treats both their customers and their "professionals" abominably. The person assigned to me called me at 4am to tell me she thought she had the flu and would be going to the doctor before she came for her 9am appointment. At 9:30 when she still had not arrived, I tried to call her back at the number she called from, and got a recording stating that I was not calling from an approved phone, and to call back using the phone number on my account. (Which doesn't exist anymore, as it is 4 feet deep in flood water.) Waiting in my vacant house with no internet access, I tried to contact Handy directly, only to learn that they only allow you to contact them via email. At 1pm I gave up and went elsewhere to access the webpage, where all I could do was file a "No Show" complaint. Handy never contacted me, but instead charged her a $150 penalty fee, which she called me back to complain about.
Handy has no interest in addressing concerns, fixing issues, or maintaining customers or business relationships, their only objective is to make sure they get their money any way they can. Their ultimate resolution was to apply $109 credit to my account for "my next booking". Pigs will fly...

I was a first time handy user. My experience was absolutely horrible. I was not getting notifications through the app even though I had set it up and my cleaner stated that she called through the app and I never got her call. I had been waiting 50 minutes for the cleaner. When I finally noticed she left messages. She already left. When I responded to her why didn't you call me like I asked, she stated that she could not. Called me hun and told me that she had been waiting since 5 minutes after my appointment was supposed to start. Complained that handy does not pay for her gas and travel expenses etc. I had given her my phone number to call me instead of texting me through the app. Common sense would have been to call my cell when I didn't respond. Customer service is super slow and now that I cancelled my account is non existent! $99 to cancel and they force new users to pay for at least a 3 month plan! What a scam and waste of time! Now I have to contact the BBB and fight to get a partial refund for at least
The last two appointments I will never use. DO NOT USE HANDY.COM! The app is horrible and I just wasted $300!

I am extremely unhappy with Handy. They are super sneaky. They do not send out a text or email reminder the day before the cleaning. The only reminder you get is 1.5 hours before cleaning and there is a 2 hour cancellation policy so you are screwed if you forgot about the cleaning appointment and not home to let the cleaners in. So I out $113 plus they charge you another $99 if you decide to cancel the plan entirely. There is no recourse. You are screwed.