HandyReviews 986

Canceled on me twice 45 mins before for my apt for move out cleaning. This pushed me all the way to scrambling to find someone over a weekend to have my move out cleaned before the 1st of the month. Wasted days of my time and my tenants could have moved in early which means money lost. They credited me 10 dollars for my troubles but yet they have a 25 dollar fee for their customers if they cancel within 24 hours. I really didn't want money or credits, I wanted my service so that I didn't have to take even more time waiting for them just to cancel. I wanted my rental could be cleaned. Super unreliable.

Very terrible service, and even worse customer care (or lack of that).
They take no responsibility for their service providers lateness, unprofessionalism, rude behaviour
Rather they have charged me 50% of the fee and have refunded the remaining in their credits - as if I am going to use their service ever again.
I cannot imagine how for a basic job like house cleaning a professional can be late, not prepared, not have any idea what they are doing.
To top it all, the company doesn't take any responsibility for their lack of providing far from satisfactory - rather service not done.

Handy.com sent a supposed "professional" to fix my leaky faucet. This guy was not a licensed plumber, spent hours watching YouTube tutorials, and ultimately damaged my pipes and cause $4500 in water damage within my walls and ceiling. Handy.com swore to pay damage expenses if I paid upfront repair costs. Over a month later and I've yet to see a penny. Got the BBB involved and they're still holding out. Beware!

If there was a zero, I would have given it. They link ur credit card and then cancel on you cleanings and reschedule. Then they have already charged u in advance. When it's cancelled they change the money to credits on your account and sometimes they give you credits on your account when they cancel a cleaning to make it up. But then when you ask them to refund the money back to your credit card, cause they have cancelled so many times so it's in feasible, they just eat up the credits. And play dumb when you try to explain that they messed up the calculations and before you know it, you have been scammed.

I signed up for 6 months of handy.com cleaning services to get me through my pregnancy. I had someone come once a month and we had a total of five different pros clean (we invited someone back) but were never satisfied with the job done by any of them. They were all rushing through and were taking short cuts. Many didn't sweep, just mopped over the dirt and dust. They wiped down the bathroom but it never really was cleaned. Most didn't dust. They never moved anything so swept or vacuumed around dining chairs and our living room ottoman. Under the bed wasn't cleaned. One pro "cleaned" our apartment by spraying ridiculous amounts of Lysol around, telling me he was getting rid of the germs... we couldn't breathe and I had a 3.5 year old and a 2 week old baby home. Many pros didn't wipe clean the appliances (microwave and toaster oven) or the shelf they're on. Many pros told me how quickly they would clean my apartment and they would rush out with incomplete jobs. I would avoid this company and throwing away your money. You'll regret committing to them.

Wayfair uses Handy for furniture assembly. Handy scheduled for 9am. But in order to communicate with the person you have to create an account, download their app and log in. Not customer friendly. The Handy "professional" contacted me after an hour saying they would be late. I had to keep contacting them after each hour and they said they would be coming. Finally after six hours the app stopped letting me communicate because it assumed the job was done. The Handy person never showed up after six hours. You can't speak to anyone at Handy, only email. They apologized and gave me refund and a $10 discount on my next service order. Needless to say I will never use it. This is an awful company for consumers, as is clear by the reviews. I will be contacting Wayfair about this as well.

If I could give a zero...

DO NOT USE THIS SERVICE. If I could give a zero, I would. Had an absolutely horrible experience, which was made worse by their "customer service" - - really more like blatant customer disregard and rejection, there was no service whatsoever. My walls are visibly damaged in several places, and I will now have to pay someone else to fix them and probably repaint the whole room at this point. This is after already paying Handy $135 for what should have been a simple job (hanging shelves and frames). The "pro" didn't know what he was doing, he was just some guy who owns an electric drill and used it to destroy my walls. He didn't actually even complete the job, because he told me one hanging I needed wasn't possible. I contacted Handy with an extremely detailed description of what occurred and corresponding photos. They clearly didn't read what I had written, and all they were willing to do was give me $35 in credits for future services, which is a JOKE because I will never consider using them again. Save your money, and more importantly, save your house from these people.

I hired a handyman to put something up in my office, bought the tools and everything ourselves, and when I realized he had made a mistake and contacted Handy they basically told me to hire another person.

It's a professional building and he was doing our conference rooms. It wasn't a huge mistake, but if you send me someone you "vetted" and have a "Happiness Guarantee" how are you going to tell me to just spend more money (it cost over a hundred dollars the first time, and even with the pathetic $35 refund it would still cost over a hundred to hire someone else) instead of just sending someone to fix it?

I chose them specifically because they had a guarantee, I should have just gotten someone off Craigslist for cheaper.

EVERYONE MUST STAY AWAY FROM THIS COMPANY. It's the worst and not safe, they claim that they send you employees/pros who are "vetted and background checked" " trust and safety is their commitment" This is all BS. They sent me a cleaning lady who stole substantial amount of cash from my apartment. I reported the incident and they initially did not even know what the gender of the employee they sent and their response was " We cant do anything about it" we will not send her to you again! You sent a criminal to my apartment, I trusted you with my all information and trusted you sending a stranger to my home based on your claims that they are all vetted and background checked and at the end, Handy responded "we can't do anything about it and about your money? I am going to report you everywhere on social media and in person so that does not happen to anyone else.

Please read this article, they are UNTRUSTWORTHY COMPANY

https://town-village.com/2017/02/24/stuy-town-woman-handy-cleaner-stole-from-my-apartment/

This is literally the worst company I have ever tried to do business with. DO NOT USE THEM. I have been through three handymen and two sets of the same desk parts trying to get this one desk built.

The first handyman was nice but did a really bad job. They sent a second handyman to try to fix the desk. He was a little better but wasn't even informed that he would be dissembling then reassembling the desk to fix previous issues. Not only was he not booked for even remotely close to enough time to do so. But if he had attempted to do that it would have stripped the already placed screw holes and not assembled the same.
I was sent a second desk kit and given a third handy appointment. I kept the first messed up desk to show handy man #3 what had gone wrong/and what the second guy had fixed some.
He told me that I maybe I was asking for too much. (I am an engineering student who currently lives with a retired mechanical engineer. I assure you, I understand assembly and was NOT asking for too much. I would have built this desk myself it wasn't so heavy.)
So I told him if he really felt like i was asking for too much he could just leave because I didn't want to ruin another desk.

I have wasted SO much time already & still don't have a properly assembled desk after THREE Handy app appointment visits.

Just don't do it.

If you work for Handy, dont expect to be paid. And dont expect they will send you to jobs nearby. They might send you to one or two but will then send you up to 100 miles away for as little as $12,00, just to be sure they can charge you a NO SHOW FEE of $50.
HANDY has developed a new revenue stream, ITS WORKERS!@
THEY WILK CHARGE YOU FOR BEING LATE TO PAST APPOINTMENTS THAT YOU WERE NOT LATE FOR AND CHARGE YOU FOR NOT SHOWING UP.to appointments THAT WERE NOT IN YOUR SCHEDULE. IG U SOMEHOW HAVE EARNINGS THAT THEY OWE YOU AND DO PAY YOU... ITS WEEKS DOWN THE ROAD. EVEN THRIR CASH OUT FEATURE COSTS EXTRA AND TAKES DAYS TO GET TO YOUR BANK.
THEY KEPT ALL MY EARNINGS FROM TODAY FOR APPTS MUSSED THAT WERE NEVER ON MY SCHEDULE. AND ANOTHER FEE FOR CANCELLING AN APPT THAT THEY BoOKED FOR 68 MILES FROM MY HOME. THEY DO THIS ON A REGULAR BASIS. YOU CANT CALL THEM BUT WHY TALK TO THEM ANYWAY... ALL THEY DO IS LIE AND CHEAT AND STEAL FROM THE WORLERS... BECAUSE THEY CAN. BECaUSE YOU LET THEM.

They expect you to travel up to 100 miles each way for job that pays $12.85, if you. Cancel the job immediately they charged me $10. WTF. ALL THEIR POLICIES ARE A CATCH 22. They probably make more from their workers than from the customer.
The deal with Wayfair nets them twice what they are paying you to do the assembly. Beware. I hope law enforcement is reading this. That's about the only way they will ever treat anyone with a
Any respect...
When a Judge tells them maybe they will listen.

Please do not use Handy for cleaning services. They work with independent contractors who are completely unreliable and unprofessional. Additionally until the day of booking you are not sure who will be attending the request and are not given option since there is no time by than. All the experience pro's will not accept your request. I believe those are fake profiles just to show there are lot of people with experience working with Handy but when time comes for your booking you will receive inexperience pro who would not know what they are doing. I did biggest mistake by getting in 6 months term with Handy. And even after all these they ask me to pay $100 bucks to cancel 6month service term which doesn't even fulfill the service which I am paying them for. Do not do same mistake which I did.