HandyReviews 986

I had a cleaning scheduled with Yvette at 1pm. At 1:17p she texted to say that she wouldn't be arriving till 1:45p. Then she asked if there was public parking. I told her there was metered parking. She said she was contacting Handy to see if someone else could come bc she didn't want to pay for parking. Then she said that my cleaning would need to be rescheduled for another day unless I paid for her parking. I refused and she sent me over a dozen insulting and harassing text messages bc Handy was going to charge her a cancellation fee. I contacted Handy over 5 times asking for someone to call me to discuss this inappropriate behavior and no one ever called. I only received standard, bot style emails apologizing for my canceled appointment. I will never again use Handy and I would never recommend them. Absolutely horrible service.

Definitely not a good way to find jobs. I've used different construction sites to help bring in jobs when times start to get slow like home adviser, Angie's list, etc. Now your not going to make the amount you would normally bid for the job they give you but it's reasonable since they are helping with the find. Handy pro can't even fix their app. You can't get ahold of them and the jobs you get have no explanation of what exactly I will need for the materials or tools to complete the job. I can't even talk with the customer to get the info until I get there. That is unprofessional in itself. I've been doing this for 25 years and own my own company for 13 of those years. This handy pro company will give the contractors a bad name due to not enough info and just plain out horrible set up for the customer and the contractor. I've completely deleted my info from them and I recommend you all go a different route to get your home improvement needs.

First visit, all the girl did was complain because the house was bigger then she expected even though I put all the home details in the contract. Second visit was a very young guy who did not know how to clean at all. Third time I scheduled for electrical work. It was cancelled twice, then when someone finally agreed to take the job he stated that he was not an electrician and was not sure if he could even do the job. Forth visit was for a cleaning at 9am. I received a text ar 8:52 stating the person who was scheduled canceled and was coming the following Sunday. On top of that they charged ME $15 to reschedule. I was stuck in their 6 month contract so each month they were taking money from my account. There is NO customer service other then email so your complaints go unresolved. I will never use this service again.

I hired Handy to clean my small condo. The cleaners did a terrible job. They arrived late, left early, did the bare minimum, and did not properly mop the floor, leaving visible mud and dirt in several places.

When I contacted customer service and sent pictures, the Handy customer service staff were beyond dismissive. It was clear they weren't actually reading the emails. That happiness guarantee is total BS.

Currently fighting with this company to get out of a 3-month contract without a penalty. (So far, they refuse. I don't even think they read that far in my email, to be honest.) There is no other way to contact them if you have a problem.

My suggestion: skip Handy and hire a local cleaner directly. The cleaner will keep more of the money, and you will avoid the giant rip-off that is Handy.

Over the past year Handy has cancelled 1-2 hours before the cleaner was to show. This has happened more than 20 times in the past 12 months. Completely unacceptable, as we are often left scrambling to find another service provider. The last minute cancellations are such an inconvenience and the rescheduled booking is 99% of the time cancelled last minute again. We are so frustrated with Handy we will be cancelling our monthly service with them immediately. Do better Handy.

Wow! Turns out I am fairly gullible and can be tricked easily. Because I just gave Handy $143.50 for some guy pretending to be a Professional Handyman, to attempt to assemble a gazebo. It's not a big one, just 10'x10x-comes with instructions. Brand new out of the box.

I myself cannot put it together because I don't have the proper tools but the website I purchased the Gazebo from said it should take 3 hours. I booked a "supposing professional handyman for 3 hours and was super excited to have coverage for my pets just before the storm rolls through tomorrow for a week straight.

The guy was 30 minutes late and when laying all the pieces out and reading the instruction manual, he seemed stumped.

Then I heard a lot of banging, clanking and dropping of things but not much work. Three hours in he called me to say he needed to leave because he was at his 3 hour limit and Handy will get upset with him if he stayed on the job.

The app doesn't even have the capability to extend the current job. It forces you to complete the project transaction; to rate and tip. That's stupid. Despite the guys incompetent work, I'd much rather keep him working on it as it's not likely I could now hire someone same day in the late afternoon.

This business just lost my business. I deleted the app and WILL NEVER DO BUSINESS WITH HANDY AGAIN.

P.S. ***TASKRABBIT***Just booked a guy with 282 Furniture Assembly Projects and is coming at 3 p.m.

FCUK HANDY
HIRE TASKRABBIT

House cleaner emptied an entire carpet cleaner of water on my carpet and didn't tell me. I had made no request for carpet cleaning. After pulling 2 1/2 gallons of water out of my carpet, I had to pull up the carpet, throw away the padding, have a plumber come to check for damages and have carpet and pad reinstalled.
After almost $300 to repair the mess, handy sent one reply offering g me a $25 credit in my next cleaning. They have not responded to multiple requests for a call and resolution. Bad form!

They sent a horrible unprofessional unexperienced cleaner who ruined furniture, didn't take out the trash, "cleaned" the floors but actually our hardwoods have a nasty layer that comes up black with a wet paper towel. The cleaner haphazardly sprayed one kind of spray on EVERYTHING. Their customer service sucks worst than their providers! I sent a message about this horrible service because Handy supposedly has a "happiness guarantee". NOPE. They give you partial credits, NO REFUNDS. I paid one hundred and forty $ dollars, and they offered a twenty dollar $ credit. Like W-T-actual-F. WORST COMPANY TO EVER EXIST.