HandyReviews 986

It took forever for the background. I had to be persistent. I purchased all my equipment, including PPE. I followed instructions, did my due diligence. I took numerous photos for my profile, and each time I open app... it's gone.

Like with those photos, to date I have booked over 3 DOZEN jobs that have not come into fruition. Always at the last minute, customer cancellation.

I requested to be a fee for wasting my day and time and their (Handy's)was to refer to their cancellation policy.
I have yet to follow through with one job to date. All have been dubs!

When I signed up, I was told I'd have a pro team and could choose my pro. Sounds great right? Read reviews, choose a Pro, satisfaction guaranteed. Choosing a year of service for my one year lease sounded perfect.

My pro was lined up, I messaged her that I'd give her a key after the first visit. All seemed well. Then, after the cancelation window for me and less than 2 hrs before my service, I receive a reminder of my upcoming service... which is when I see that Handy has assigned a new Pro, not on my Pro team, with no reviews, to clean my house.

The fact that they can change your cleaner last minute with no notice to you means you have to be home or have a way to provide a key to whatever random person they send! I'm not the type to take chances with no reviews on certain things & a stranger in my house with a key is one.

Tried to contact them - they have no phone and, despite a message saying you'll hear from them in 15 minutes, I never heard back. I did cancel & warn the new pro, since Handy couldn't be bothered to reply in time to save her a wasted trip.

This seems like an ok model for one-time services. I would never use or recommend them for regular service though. Unless you can/want to be home for your full cleaning service every time.

Is this even a company? This has been the literal worst experience I've had in dealing with any company for any service ever! Their cleaners have no showed me 5 times in TWO WEEKS! It's disgusting and a waste of my time. And i can't get anyone to give me a human answer or any help to either get out of my contract or get someone to actually come and clean my house. Which is all i want! To pay them for a service. But no. That's too difficult for them. AWFUL. WORST EVER.

After booking a furniture assembly appointment way in advance, I received multiple confirmations and was also reminded of the cancellation policy. If I would cancel within 2 hours of my appointment I would not receive a refund, however it is fine for Handy to do so. After I had taken apart my temporary bed frame, moved it out of the way with my mattress and stacked the boxes containing the bed to be assembled in my room, I received a text an hour and a half prior to my appointment that the pro would not make it. Instead of getting someone there later or at least the next day I was given an appointment 4 days later. That is not good customer service. If you can't do it yourself, find a reliable local handyman and don't waste time with this company.

I wouldn't refer handy to my worst enemy. We removed our sink on August 9, and the new sink was to be installed on the 12... Lowes had the wrong sink so the guy took off and didn't come back. We rescheduled for August 17, Handy canceled via text. Scheduled for August 20 Confirmed via Telephone August 17. Cancelled by Handy and rescheduled for August 24. We have now been without sink, disposal or dishwasher for 2 weeks. After vehemently complaining to the New York number, more likely Bangelore, they miraculously found an opening on August 21. I'm waiting to see if that one gets canceled as well. If they treat everyone like this It's a shock they are still in business. Next time I'll save the $200 and make a deal with a plumber on Task Rabbit.

Do not use this service. I tried to use them for cleaning while my apartment was on the market. First service was just ok. Second service, the provider cancelled 15 minutes before they were supposed to arrive and I had an open house the next day. There is zero point in a unreliable cleaning service. I'll be cleaning my own house now since they failed to show up. Even worse, all the customer service is via bots that do not answer or address your questions, there is no number to call, you have to pay them $99 to cancel your service (even if they are the ones that cannot fulfill the service). Then when you cancel, they sign you up without permission for their other services. Absolutely stay away form this service. Total scam. They have no control over the providers, but the do control your money, if you sign up with them you will lose your money when they cancel your services.

I contracted Handy through Wayfair to install an entertainment console in my home. After 4 bookings with Handy the job was not completed. On one of those occasions they sent a group of teenagers that had no idea what they were doing - they ended up damaging my wall. I gave up and hired a group of real professionals that completed the job without issue. I then requested a refund from Handy. The refund request was 6 weeks ago and I still haven't received it. They said I would receive it within two to three weeks. I reached out two weeks ago and they told me to wait another week. I reached out last week and they told me to wait two more weeks. I don't normally leave bad reviews but please please do your research - this company is borderline fraudulent. Their "handymen" are poorly paid and uninformed - they told me as much when they actually did show for the jobs they couldn't finish. You get what you pay for. Save yourself the headache. Hire directly and locally with a true professional.

After scheduling a delivery of sand three days after the payment was made, they cancelled the delivery one hour before it was expected. They re-scheduled the delivery five days later and again cancelled one hour before the delivery. They once again re-schedule the delivery for the next week. Upon an immediate request to cancel the order, they only refunded me half of the original cost because "their professionals needed to be paid for their time". What about my lost time waiting for deliveries? They then fought with my bank stating that I cancelled on them twice. Total scam. Once you reply to their emails, the original email gets broken up into code so it cannot be read again.

I too have been scammed by this company. It seems there are simply not enough people in their network to do what they are trying to do. My very first appointment was rescheduled on Wednesday to Friday and again, 1 hour before I get a message saying nobody is coming. So my first two appointments failed. Who does this? I have been in contact via email as that is the absolute only way to contact Handy. While they agreed to refund my cleaning fee, they are telling me if I cancel early that I have to pay $99. Does not seem fair since they can't keep up their end of the deal. I called my credit card company and they will block any future charges from Handy. They said many others have had issues with Handy. They won't be getting that $99 bucks. This is very much a scam. I am so disappointed. I do know the CEO is listed as Oisin Hanrahan and he is listed with a phone number on white pages and is also on LinkedIn and Facebook.