HandyReviews 986

Efrain was more than perfect. He was professional, knew how to fix everything I asked. Worked fast & good. Prompt and accurate. Gave me ideas, stayed within the time allotted. The job was perfectly completed! Very skilled. Not only that he rescued me under shatter glass from a divider that fell on me. He helped me to clean and take the shattered glass to be disposed. I don't have enough words to express how good worker Efrain is.! The best!

Booked the Handy service and was given an appointment over a week away. On the day of the appointment, the person did not show up, they said he was in a car accident. Rescheduled with another person but he was not available until three day later. He showed up 15 minutes late and did complete the job but I had to help him as the job required two people to move the equipment. These workers are all independent contractors so your mileage may vary.

This company has rescheduled my date to install the item I bought through Wayfair 3 times. That's after it already sat for 11 days waiting for it to be installed. It's still sitting waiting after the 3rd cancellation and 3 days off work I've taken. $197.00 fee to set up and NOTHING. My friend ordered a dresser and after a no show and 5 telephone calls later she cancelled and sent her item back. Exactly what I'm doing tomorrow. If you can't put it together yourself DO NOT BUY THROUGH Wayfair. Rose Perry Murphys, CA.

I purchased a playscape from Walmart.com and they had Handy come out for assembly. This was the WORST experience I have ever had with an assembly company. The first contractor demanded money to finish the job, the second contractor cancelled less then 12 hours before the job was scheduled, the 3rd contractor also demanded a "cash deal" to finish the job, and the 4th contractor said he had put one of these together before, but it took him over 12 hours and I found cracked pieces, and a box of wood that was thrown away after he left. I also found missing hardware and beams that were not assembled. He also assembled several pieces backwards. The playscape is unsafe and has to be returned after WEEKS of fighting with this company to get it assembled.

Horrible service. Handy puts bookings on pros schedule without their knowledge, so when the time comes around, they have to miss it because they didn't know they had a booking. So, the pros are forced to pay a penalty for missing a booking. Handy customer service is complete trash. Every time this happens, they send a cookie cutter response AND BLOCK THE PRO FROM SCHEDULING WITH YOU! They totally block you from the pro, even though it wasn't their fault for the confusion. It was Handy's fault due to poor communication and no alerts for the pros to see. Super irritating. I tried to keep giving them the benefit of the doubt, but today, after it happening for the 5th or 6th time, I've had it. Get your business together, Handy. You suck.

If anyone is interested, there's a similar service called Queen of Maids and not only are their pricing and scheduling better, their customer service is top notch.

If they're available in your area, I highly suggest them, and Handy can eat my shorts.

(doesn't allow URLs in reviews, but here is their website):

Queenofmaids dot com