HandyReviews 986

This company has no idea about the individuals they are hiring other than a background check. The vetting process needs some addressing. I requested a housekeeper before the Thanks Giving holiday, mainly because Handy was offering a thirty percent discount. Handy charged my credit card and the day before the service was to be completed I received an email stating they could not find someone to accept the job. Handy rescheduled my cleaning a week later. I really didn't need the cleaning then however my card had been charged so I rolled with it. This housekeeper shows up with little to no cleaning products in a black purse and, dressed like she was headed to the beach. OMG! She had no idea how to clean and left my place worse than what it was. Buyer beware!

Handy continues to be the absolute worst service we have ever used! Any message for support goes into a black hole where a different person replies each time. We are a service provider. 90% of their work orders do not reflect correct pricing. When we bring this up, they tell us to just email them as we go and they will fix it, or to just do the work and they will fix it after the fact. Do you know how busy it makes the day if 90% of Handy jobs require us to email for support? 75% of every work order we receive has incorrect job information. Job says 1 toilet, no pickup. In reality its a 6-toilet job with pickup required. THE ABSOLUTE WORST COMPANY I HAVE WORKED WITH. I will continue to complain and be vocal until someone with some power and responsibility@ Handy gets in touch with me.

I booked an appointment with handy pro for a plumbing issue that was in dire need. I put every in the notes to let them know it required immediate service. We woke up the next morning to an email from someone named Jess saying they had to reschedule due to a last minute pro call off. Noted my Handy account would be refunded for our next appointment. Now im stuck trying to find another plumber last minute and have to wait the 3-5 days to be refunded. TOTALLY NOT ACCEPTABLE ESPECIALLY SINCE THEY REQUIRED PAYMENT PRIOR TO EVEN FIXING MY SITUATION. WIll never use nor refer to anyone AGAIN.

EXTREMELY DISSAPOINTED WITH HANDY. I HAD TO TAKE OFF OFF WORK ON SUNDAY AND WORK ON MY DAY OFF ON THURSDAY SO HANDY CAN COME OVERY AND FINALLY PUT THIS FURNITURE ON. AT THE LAST MINUTE I GET A TEXT " Due to a last-minute pro call off" I'VE NEVER EVEN HEARD THE TERM BEFORE. IF YOUR SO CALL PRO-CALL OFF, THAT IS NOT CUSTOMER FAULT, YOU CAN'T JUST RESCHEDULE AND MAKE CUSTOMER WAIT ANOTHER 4 DAYS. THERE SHOULD ALWAYS BE BACKUP IF SOMEONE CALL OFF. BAD CUSTOMER SERVICE AND EXTREMLY DISAPPOINTED.

I purchased an item through Wayfair and was supposed to have Handy put the item together. Handy has scheduled two appointments for me and they both have been no-shows. I'm trying to reschedule the appointment for the third try, and the operator said that they refused to schedule it for the next day because they could not guarantee that someone would take the job and show up. I thought that was really funny because the first two appointments were scheduled 48 hours in advance and the person still didn't show up. Very frustrating. Wayfair should not be partnering with a company that cannot be counted on. And I have paid for the service already, to Wayfair. Very upsetting.

I have made 3 different bookings for 3 different services: house cleaning, moving service and furniture assembly. The house cleaner came late and left early and barely did anything (I'm really not sure what she did besides mop the floor); the movers canceled twice and rescheduled twice I canceled that booking since they couldn't seem to show up. Carlos came to do furniture assembly for me. This was my only positive experience with Handy. He assembled a Hall Tree, kitchen utility cart and 5 dining chairs and did a great job.

Finally, after over 15 years of different cleaning people I did not spend more than a couple minutes putting my house back to normal. Nitzeria told me she takes a picture of the room: how brilliant and so easy. This was her first time at my home and I want Handy to send her every time; excellent cleaning and very nice personality.