HandyReviews 986

I used Handy who allocated a gentleman called Fahd to assemble my large glass fronted double wardrobe

Fahd was a highly professional polite man who worked diligently. It was a very large assembly project but Fahd faultlessly completed the project

Fahd is a true ambassador for Handy and comes highly recommended.

I have had two bookings with Handy, one for furniture assembly and the other for yard clean-up and landscaping. In both instances the service and professionalism were excellent. I give Handy and the pros they provide my highest rating.

The first home cleaner they sent was a no call no show. Then they sent two cleaners over who were TERRIBLE, they ignored my request to clean what they missed and left a two big mystery stains on my comforter. I've now had to spend even more time than this neglectful incident cost me to begin with trying to get it properly resolved.

-I was credited a fixed amount; every time I try to schedule the correctional cleaning visit the price is more than what I was credited for. It should be really simple, I schedule the correctional appointment and it's covered by Handy, plus an additional $10 credit for having my comforter cleaned.

-The correspondence I received is single topic focused when I bring up more than one issue. I had to ask three times about my comforter and was ignored until I finally called extra attention to it.

-The correspondence is obviously copy-pasted as much as possible and is grotesquely absent of sincerity.

-I'm left feeling like correcting the fact that they sent to people to clean my apartment who had no interest in actually cleaning it—and directly ignored my request to clean places they missed before leaving—is of very little concern of the people I've been corresponding with.

Handy obviously isn't a good company, there's very little regard for UX and the company culture is ethically hollow.

Absolutely terrible and irresponsible. I paid 200 dollars for a "professional" assembly of a 1,000 dollar gas grill. The first time I lit the grill, a fire broke out under the side burner, because it wasn't assembled correctly, and burnt the right side off of the grill, and burning my arms severely in the process of putting out the fire. When I contacted them about it, and sent them pictures of the grill, their response was "We will not send "So and So" back to your job site". Then they told me that whenever I replace the grill, they would be happy to assemble it for me. HA! I am supposed to re-hire the same company that caused the fire in the first place?
They replied and allowed me to submit a claim for the loss of my grill because "they have my back". Now they now tell me that my claim was denied because it wasn't submitted within 72 hours of the work being performed. I tried to use my grill as soon as it was possible - there has been rain, snow and freezing temperatures here. This company "does not have your back".

Skylar and Daquan did an outstanding job putting together a large piece of furniture for me. They were so friendly yet very professional and left no mess behind when they were finished. I've only used Handy a few times and all experiences have been positive so I will definitely use them again!

He did a wonderful job. The bed looks great and I'm really happy with the results. It has made things much easier for me. Thank you!

Evan was very professional. He did excellent work re-patching my drywall. I would recommend him 100%!

Handy sent Omer to put together a purchase from CB2. He was very professional and polite. He had no problem putting together my credenza. He made sure that the doors were level and matched. I would definitely ask for Omer again!

Our handyman, Ryon, did a great job! He was professional and made sure piece was put together securely.

The installer was punctual, knowledgeable, and worked with a sense of urgency. I would highly recommend you utilizing Handy.

Mushfiq was very professional, had a great attitude and came in with all his tools and other items which he didn't even know would be needed. He was very nice and efficient and seemed very knowledgeable when I asked about other stuff and materials to use for work I wan to get done in the house in the future.

I had very little time to clean my 2 bedroom 2 bathroom apartment and found Handy online, I booked a appointment for premium service at high price, the person that showed up made my money worth, she went above and beyond to complete the task.
Unfortunately when I booked this appointment automatically went to a 2 week plan and received a notification just a day before my credit card was charged, I logged in on their website and could not find a easy way to cancel appointment, went to google and called the number listed, gentleman who answer the phone couldn't speak English well, said yes we can cancel appointment and give you a refund, he never mentioned a charge for cancellation, I called the next day and had the worst experience on the phone. The girl who answered the call hung up after I insisted to give me her name. Very very unpleasant experience… please be aware of the fine print.

Most of the pros are great and very professional, it is difficult to keep the same on every week, even when they have accepted the booking they can send a random last minute.
If a pro steals from you, Handy does not take responsibility, they ask you to fill in a police report and they do not compensate for the loss. They do not run any security checks on pros, so be careful with your belongings. Handy does not look after their pros, as they are hired on a freelance basis, putting clients and their homes at risk, as anyone can join as a pro.
The app is good, the service not so much.