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Hampton Lovett UK

3.0

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Hampton Lovett UK Reviews Summary

Hampton & Lovett's reputation is notably polarized, with a significant number of customers expressing dissatisfaction regarding service delays, lack of communication, and aggressive marketing tactics. Many reviews highlight feelings of being misled about potential savings and the inadequacy of support received after payments were made. Conversely, a smaller segment of customers reported positive experiences, praising the professionalism and effectiveness of the service in securing substantial savings. This divergence suggests a need for the company to enhance its customer service practices and transparency to rebuild trust and improve overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
46
value
45
shipping
30
returns
30
quality
42

We monitor reviews for authenticity

GB
1 review
28 helpful votes
Follow Sean S.
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Chance are you've landed here having Googled Hampton Lovett Consultant Surveyors Ltd after receiving one of their unsolicited emails.

They've clearly obtained a mailing list from a disreputable source that generates "likely" email addresses by combining directors' and company names. This is also a technique frequently used by spear-phishing organisations, that attempt to deceive and defraud companies by targeting senior executives.

It's unclear whether they're simply clueless, or shady and disreputable - either way they're best kept at arm's length. Probably also worth dropping a line to the ICO, as they're clearly in breach of many data protection regulations.

Date of experience: April 22, 2021
Bangladesh
4 reviews
2 helpful votes
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Their Surveyor were very helpful and knowledgeable. Would recommend them to any business to reduce their rateable bill. They will not waste your time if there is nothing to be gained.

Date of experience: April 21, 2021
California
3 reviews
2 helpful votes
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Thanks, guys.
April 22, 2021

The process was as quick as expected. The reduction was accepted and now I'm a part of the reduced business rates teams. Thanks, guys.

Date of experience: April 21, 2021
Washington
2 reviews
0 helpful votes
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Recommend
April 22, 2021

They carried out their survey they told us that they could save us money on our business rate and they were true to their words and kept us informed all the way. We would certainly recommend this company.

Date of experience: April 21, 2021
GB
2 reviews
0 helpful votes
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Great work
April 21, 2021

Great service with a smile. From applying through their website to getting a reduction in 12 weeks, couldn't have asked for more.

Date of experience: April 21, 2021
GB
1 review
0 helpful votes
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Great job
April 19, 2021

Get my business rates reduced by them in less than 6 months. This is a best business service. Great job. Thanks

Date of experience: April 18, 2021
Bangladesh
1 review
0 helpful votes
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From start to finish they were professional and proficient. Everything was explained and no pressure, a very smooth transaction. Thanks

Date of experience: April 18, 2021
Bangladesh
3 reviews
0 helpful votes
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Helpful service
April 19, 2021

Very happy with the helpful service I received. Every member of staff who helped me at each stage of the process were polite, well trained and knowledgeable. The end result was fantastic.

Date of experience: April 18, 2021
GB
1 review
0 helpful votes
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Very happy with the service. They were helpful and thorough with the investigation and advice. I can recommend them for getting your business rates right.

Date of experience: April 17, 2021
Bangladesh
1 review
0 helpful votes
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Thank you
April 19, 2021

Our initial meeting was informative and there were no secret expenses; We are satisfied with the reduction in our business rates.

Date of experience: April 17, 2021
GB
3 reviews
0 helpful votes
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Efficient
April 19, 2021

Hampton-Lovett Surveyors were extremely thorough and the process was very smooth. I had no issues at all and they managed to get us a reduction very quickly. Would definitely recommend it.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Excellent service
April 19, 2021

Excellent service from meeting and achieving an amazing reduction to my business rates. Would recommend Hampton-Lovett to anyone. Thanks,

Date of experience: April 17, 2021
Bangladesh
1 review
0 helpful votes
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Amazing service
April 17, 2021

They achieved my goal of saving me some money on my rates and by reducing my rateable value. So all in all a very satisfactory outcome. Thanks.

Date of experience: April 17, 2021
GB
2 reviews
0 helpful votes
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Hampton-Lovett came out and did a great job. Saved us money at no inconvenience to us. Fantastic service would highly recommend.

Date of experience: April 17, 2021
GB
1 review
1 helpful vote
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I am satisfied and relieved that they have successfully negotiated our business rate assessment, saving me a considerable amount, which will support our business during the current rough patch.

Date of experience: April 16, 2021
GB
1 review
2 helpful votes
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They were very thorough from the start of the process through to a successful conclusion. I would recommend Hampton Lovett.

Date of experience: April 16, 2021
GB
1 review
1 helpful vote
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Significant reduction
April 16, 2021

I am so pleased to be able to adjust this rating and confirm that this company has managed to secure us a significant reduction in our business rates.

Date of experience: April 16, 2021
Bangladesh
1 review
1 helpful vote
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We have dealt with Hampton-Lovett many times. They have been extremely professional throughout. They proceeded to re-assess the rateable value of our business premises. This was successfully achieved, as they promised, and resulted in saving us a lot of money.

Date of experience: April 16, 2021
GB
1 review
1 helpful vote
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Fantastic result
April 16, 2021

I would like to thank them for their help in achieving a fantastic result in reducing our business rates. I would have no hesitation in recommending this company.

Date of experience: April 15, 2021
Bangladesh
1 review
5 helpful votes
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Best service
April 11, 2021

Hampton-Lovett has been very professional in handling our requests. They were very quick in getting our rate reduction and everyone I have spoken to at Hampton-Lovett has been very pleasant and polite.

Date of experience: April 11, 2021

From the business

Hampton Lovett offers the benefit of considerable experience and the highest level of customer service in ensuring the rateable value of commercial premises are correct and fair, as well as securing any reductions, allowances or reliefs that our clients may be entitled to.

Hampton Lovett's large and diverse client base are highly complementary about the services they receive, and the Company follows the RICS / IRRV / RSA Rating Consultancy code of practice, to ensure that any customer complaints are handled in a fair and transparent manner.

As a leading provider of independent advisory services to commercial property occupiers. Our business reflects decades of experience, a range of expertise, and technology-enabled capabilities. Our solutions empower clients to maximise profitability on their commercial property tenancies / investments.