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Hampton & Lovett's reputation is notably polarized, with a significant number of customers expressing dissatisfaction regarding service delays, lack of communication, and aggressive marketing tactics. Many reviews highlight feelings of being misled about potential savings and the inadequacy of support received after payments were made. Conversely, a smaller segment of customers reported positive experiences, praising the professionalism and effectiveness of the service in securing substantial savings. This divergence suggests a need for the company to enhance its customer service practices and transparency to rebuild trust and improve overall customer satisfaction.
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Chance are you've landed here having Googled Hampton Lovett Consultant Surveyors Ltd after receiving one of their unsolicited emails.
They've clearly obtained a mailing list from a disreputable source that generates "likely" email addresses by combining directors' and company names. This is also a technique frequently used by spear-phishing organisations, that attempt to deceive and defraud companies by targeting senior executives.
It's unclear whether they're simply clueless, or shady and disreputable - either way they're best kept at arm's length. Probably also worth dropping a line to the ICO, as they're clearly in breach of many data protection regulations.
Their Surveyor were very helpful and knowledgeable. Would recommend them to any business to reduce their rateable bill. They will not waste your time if there is nothing to be gained.
The process was as quick as expected. The reduction was accepted and now I'm a part of the reduced business rates teams. Thanks, guys.
They carried out their survey they told us that they could save us money on our business rate and they were true to their words and kept us informed all the way. We would certainly recommend this company.
Great service with a smile. From applying through their website to getting a reduction in 12 weeks, couldn't have asked for more.
From start to finish they were professional and proficient. Everything was explained and no pressure, a very smooth transaction. Thanks
Very happy with the helpful service I received. Every member of staff who helped me at each stage of the process were polite, well trained and knowledgeable. The end result was fantastic.
Very happy with the service. They were helpful and thorough with the investigation and advice. I can recommend them for getting your business rates right.
Hampton-Lovett Surveyors were extremely thorough and the process was very smooth. I had no issues at all and they managed to get us a reduction very quickly. Would definitely recommend it.
Excellent service from meeting and achieving an amazing reduction to my business rates. Would recommend Hampton-Lovett to anyone. Thanks,
They achieved my goal of saving me some money on my rates and by reducing my rateable value. So all in all a very satisfactory outcome. Thanks.
Hampton-Lovett came out and did a great job. Saved us money at no inconvenience to us. Fantastic service would highly recommend.
I am satisfied and relieved that they have successfully negotiated our business rate assessment, saving me a considerable amount, which will support our business during the current rough patch.
They were very thorough from the start of the process through to a successful conclusion. I would recommend Hampton Lovett.
I am so pleased to be able to adjust this rating and confirm that this company has managed to secure us a significant reduction in our business rates.
We have dealt with Hampton-Lovett many times. They have been extremely professional throughout. They proceeded to re-assess the rateable value of our business premises. This was successfully achieved, as they promised, and resulted in saving us a lot of money.
I would like to thank them for their help in achieving a fantastic result in reducing our business rates. I would have no hesitation in recommending this company.
Hampton-Lovett has been very professional in handling our requests. They were very quick in getting our rate reduction and everyone I have spoken to at Hampton-Lovett has been very pleasant and polite.
Answer: Not Honest at all. They have no intention of doing what they promise you and only want your money.
Answer: Paul, please feel free to contact us with any concerns that you have regarding Hampton Lovett. We want to learn about the experiences of prospective and existing clients so we can understand any improvements that we can make to deliver our services in the best possible way. For the record, the Company is legitimate. We are aware that there are some detrimental comments posted online and we have contacted the individuals who have posted them in order to resolve their concerns.
Answer: The Company has 35 staff, and is continually expanding.
Answer: Taking legal action in Small claim court will cost about £100 and it is well worth it.
Answer: Bob, please accept our apologies for the delayed response. Please contact us with any concerns that you have regarding the service received.
Hampton Lovett offers the benefit of considerable experience and the highest level of customer service in ensuring the rateable value of commercial premises are correct and fair, as well as securing any reductions, allowances or reliefs that our clients may be entitled to.
Hampton Lovett's large and diverse client base are highly complementary about the services they receive, and the Company follows the RICS / IRRV / RSA Rating Consultancy code of practice, to ensure that any customer complaints are handled in a fair and transparent manner.
As a leading provider of independent advisory services to commercial property occupiers. Our business reflects decades of experience, a range of expertise, and technology-enabled capabilities. Our solutions empower clients to maximise profitability on their commercial property tenancies / investments.

