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Hampton Lovett UK

3.0

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Hampton Lovett UK Reviews Summary

Hampton & Lovett's reputation is notably polarized, with a significant number of customers expressing dissatisfaction regarding service delays, lack of communication, and aggressive marketing tactics. Many reviews highlight feelings of being misled about potential savings and the inadequacy of support received after payments were made. Conversely, a smaller segment of customers reported positive experiences, praising the professionalism and effectiveness of the service in securing substantial savings. This divergence suggests a need for the company to enhance its customer service practices and transparency to rebuild trust and improve overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
46
value
45
shipping
30
returns
30
quality
42

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Great experience
April 11, 2021

I've had a great experience with them and they helped me expand my business more than I could have alone. I gained a lot of followers and have had an overall amazing experience with the company.

Date of experience: April 11, 2021
California
2 reviews
0 helpful votes
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Hampton Lovett Consultant Surveyors Ltd. always trust a company that very good, first its a pass on GDPR and second I always say professional are friendly.

Date of experience: April 9, 2021
New Jersey
2 reviews
1 helpful vote
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I own a small company. I approached this company for some of my cooperation. They have cooperated with

Date of experience: April 9, 2021
GB
4 reviews
2 helpful votes
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Nice service
April 9, 2021

Hampton loved Very trained service. I like their service so I gave them 5 stars. Thank you
Highly Recommended.

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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Hampton -lovett ltd very good company. They give very good service. They pay the most attention to their customers. I will always suggest to this company. Highly recommended.

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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Fast service
April 9, 2021

The team at Hampton Lovett is fast, knowledgeable and sincere. They were able to make establish my business effortless and help me through a number of different issues that presented themselves

Date of experience: April 8, 2021
New York
1 review
0 helpful votes
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Helpful service
April 9, 2021

I wanted help for a business. They helped me a lot. I wish them all the best in their future endeavors.

Date of experience: April 8, 2021
GB
2 reviews
0 helpful votes
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Amazing service.
April 8, 2021

The communication has been clear and concise throughout and, Sarah and Louisa have been very helpful in answering all questions, being flexible and understanding our business needs.
Would definitely recommend their service. A++

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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We used Hampton Lovett Surveyors to appeal our valuation on our property and they have worked hard with us and helped to reduce our business rates on one of our floors by 100%!

Date of experience: April 8, 2021
Bangladesh
1 review
0 helpful votes
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Hampton Lovett Surveyors have been a great help to our business, especially throughout the Pandemic. After months of letters to and forth to our local council, we were refused any grants or reliefs in respect of our business rates. The holiday payments were slowly catching up and we were in financial trouble.

Date of experience: April 8, 2021
Nevada
2 reviews
0 helpful votes
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I was approached by this company to look at levels of Rates i was paying for a building i own in Great Dunmow, looking at the poor rating on trust pilot i became worried and spoke with Chris Goodhand, who went through the process and the benifits to be gained, i found Chris to be truthful in his comments and very knowledable in his field.
Unfortunatly for me the costs were too high for the potential benifit, should the need arise in the future i will call Hampton Lovett for assistance. I hope potential customers find this review useful.

Date of experience: February 10, 2021
Bangladesh
1 review
0 helpful votes
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Kishor Adnan Hampton Lovett Surveyors have been a great help to our business, especially throughout the Pandemic. After months of letters to and forth to our local council, we were refused any grants or reliefs in respect of our business rates. The holiday payments were slowly catching up and we were in financial trouble.
We used Hampton Lovett Surveyors to appeal our valuation on our property and they have worked hard with us and helped to reduce our business rates on one of our floors by 100%!
The communication has been clear and concise throughout and, Sarah and Louisa have been very helpful in answering all questions, being flexible and understanding our business needs.
Would definitely recommend their service. A++

Date of experience: February 6, 2021
Bangladesh
1 review
0 helpful votes
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Great service.
February 8, 2021

We've found Hampton Lovett to be professional, thorough, responsive and insightful. Their solutions have helped us decrease our costs and we have turned our rebate into resources for growth. If you have a high business rates expenditure, Hampton Lovett are worth speaking to.

Date of experience: February 5, 2021
GB
3 reviews
41 helpful votes
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Hampton Lovett Consultant Surveyors Ltd just started to Spam me about 25% off rates, I have never had contact or done business with Hampton Lovett Consultant Surveyors Ltd. Never trust a company that spams, first its a fail on GDPR and second I always say Spammers are Scammers.

Looking at the reviews this company have been spamming for over 2 years and still have not learned its against the law to spam people on personal email address's

I will be reporting this to the ICO: Information Commissioner's Office

Date of experience: January 29, 2021
GB
1 review
24 helpful votes
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Hampton Lovett send spam emails full of lies. They are immoral and despicable. They get upset when you call their lies out.

Date of experience: December 18, 2020
GB
1 review
11 helpful votes
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DO NOT TRUST THEM
November 27, 2020

DO NOT TRUST THEM.

I received an e-mail, via a third party, stating that I was a client of theirs ( by reference to my home address) and they had saved me thousands. I had never heard of them.

I have reported them to trading standards. I cannot see that they are regulated.

Date of experience: November 27, 2020
GB
1 review
34 helpful votes
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Liars
November 24, 2020

We received an assessment setting out how we would receive a substantial rates repayment and we paid for them to take the case forward that has recently been categorically turned down as not valid. We had to wait nearly 18 months for the appeal which is also very suspicious. Dont use this company they are liars!

Date of experience: November 24, 2020
Bangladesh
1 review
1 helpful vote
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"Good company with a good offering. Hampton Lovett Surveyors
Reduced my rateable on both my warehouse. Would definitely recommend thanks, guys."

Date of experience: September 24, 2020
New York
1 review
0 helpful votes
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Great
September 23, 2020

As a business partner and a company that will listen Hampton Lovett delivered an excellent service. Good communication and professional yet friendly staff who delivered results. I own and they have always done a superb job.

Date of experience: September 22, 2020
GB
1 review
0 helpful votes
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Excellent company
September 19, 2020

This is an excellent company to deal with, very helpful, and professional staff that got an excellent result, nothing else to say.

Date of experience: September 19, 2020

From the business

Hampton Lovett offers the benefit of considerable experience and the highest level of customer service in ensuring the rateable value of commercial premises are correct and fair, as well as securing any reductions, allowances or reliefs that our clients may be entitled to.

Hampton Lovett's large and diverse client base are highly complementary about the services they receive, and the Company follows the RICS / IRRV / RSA Rating Consultancy code of practice, to ensure that any customer complaints are handled in a fair and transparent manner.

As a leading provider of independent advisory services to commercial property occupiers. Our business reflects decades of experience, a range of expertise, and technology-enabled capabilities. Our solutions empower clients to maximise profitability on their commercial property tenancies / investments.