HairSistersReviews 169

I am sooooooooo grateful for the people who put their negative experiences here. Thanks to you, I HAVE AVOIDED problems. I appreciate it soooo much. Initially I was going to order all the bad reviews until i went to order the Crotchet braids Janet collections (Havana) Girl! Why did they act like I can use the October coupon code and when i tried it accepted it and right BEFORE I went to pay it kept switching to the regular full price.! What! Bait and switch stay away. The shipping is unethical and does not match what it really cost to ship. Eww! Shady

I cling to Hairsisters b/c they're the cheapest online hair store I know of that sells the lowest wigs/hair (good deals too). One time during the summer, I order a wig which never came. Did not receive an email saying it wouldn't come either. I emailed them which they didn't respond. So I emailed again, and finally got a response saying "we sent an email saying we were sold out". Which did not solve anything. 1) Why did it not say sold out after you got my $$? 2) I did not receive any email saying that. After making a complaint to the BBB they gave me a partial refund. Other than that time, it's been pretty good. They ship pretty quick too

I place an order over the weekend for two items that were to be sent as same day shipping. I did read on the site that the shipping is not done on the weekends. Fine. I assume by Monday which is a business day, that they would process my credit card order and at the very latest my order would be shippied by Tuesday. No such luck! I emailed them a very nice message and they were unprofessional with their response. They told me the item was not ordered until four days later? I told them they are either delusional or have the incorrect account. I still have not received my order and I am putting them on a list of another hair company that I will no longer order from. Why can't these honline hair companies start sticking by their word instead of ripping people off? They make way too much money to be as dysfunctional as they are!

I've been ordering from this company for years. They have lost a long time customer. Spoke with a representative about been charged for $17.80 shipping handling & for two day shipment. Didn't receive my order until a week. I asked about a refund for the $17.80 and was told there's nothing they can do about it. Just think how much money this company is making by not fulfilling their so called express shipment. I'm disputing it with cc as well as the BBB!

Well I read some of the complaints and the reviews so to be honest I was kind of skeptical about ordering from this company.so I went on with my gut feeling in ordered a couple of products in so far so good in I would recommend this website to anyone that wants good hair, wigs etc etc... ordered they came on time in all my wigs look like the picture... thank you hairsister's will order again... so for all the bad complaints maybe you are on the wrong website... Just saying take no offense...

They steal ur credit info. I found an extra randomcharge from them. I Only made two purchases. Why does my credit card statement say that i paid 3 times? I live in canada and this was just pure bs. I will be notifying my bank so that they can do a full criminal investigation on this company.

I ordered 12 packs of weaving hair which I paid for. When I received the order there were only 9 and the order contained 2 wig caps that I didn't order. In addition to being shorted 3 packs of hair, all the bundles were the wrong color. I contacted customer service immediately and explained the problem. I was asked to provide pictures of the copy of the packing invoice, shipping label on the box as well as the color of weave. I complied with the requests.

When I received a refund, I was only credited for 9 packages. Customer Service said the dispute was not found in my favor so they would not credit the full order. I lost a total of $49.00 [I had to pay for the return of the order + the cost of the 3 missing bundles of hair which I paid for].

I can't believe that this company has the ability to basically steal from customers.It has been less then a pleasant experience dealing with this company. Not to mention a pricey one. Won't ever be doing business with therm again.

I reviewed this site on 12/10/2014, and my issues were with CUSTOMER SERVICE not how fast they shipped my item. I noticed on several reviews people mainly had their issues with customer service when they received the wrong order or had to return their item. To say that someone is wrong about their experience with a company is absolutely absurd. These were OUR experiences with them and we had them and it was with THIS company. Just because your item was shipped quickly and you didn't have to deal with the rudeness of customer service doesn't mean you write off other people's reviews saying we are wrong and had the wrong company. Furthermore, if your ordering 6 months after all the bad reviews, you would hope the company would have by then straightened out their rude customer service representative problems with either training or replacements. IMJ