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Guest Reservations

1.8

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From the business

About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.

Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...


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Guest Reservations Reviews Summary

Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.

service
603
value
591
shipping
166
returns
261
quality
494
This company responds to reviews on average within 2 days

Instant Feedback

6,300 reviews

We monitor reviews for authenticity

Raquel B.
1 review
0 helpful votes
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Easy to book, quick and easy choices!
June 18, 2020

Easy to book, quick and easy choices!

Date of experience: June 17, 2020
Cathy M.
3 reviews
0 helpful votes
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Quick and easy
June 17, 2020

Quick and easy

Date of experience: June 17, 2020
Sheldon G.
1 review
0 helpful votes
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It's been great!
June 17, 2020

It's been great!

Date of experience: June 16, 2020
Michelle C.
12 reviews
0 helpful votes
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It charged me approximately $30 more that the motel did where I stayed. I refuse to ever use it again.

Date of experience: June 16, 2020
Janice F.
1 review
0 helpful votes
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My reservation is not until Friday, June 26,2020...I will let you know how it goes after my stay.

Date of experience: June 15, 2020
Charles K.
2 reviews
0 helpful votes
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Quick, easy and accurate
June 15, 2020

Quick, easy and accurate.

Date of experience: June 15, 2020
Donna M.
1 review
0 helpful votes
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A Veterans Discount would be nice
June 15, 2020

A Veterans Discount would be nice.

Date of experience: June 15, 2020
New York
1 review
1 helpful vote
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GuestReservations.com spoofs the name of a hotel you are interested in and dangles a low price for the room. Then after you enter all your info they spring a ridiculously high "tax recovery fee, about 40%, and make it sound legit. So you wind up paying much more than if you had really booked directly with the hotel as you thought you were doing.

Date of experience: June 14, 2020
Jen B.
2 reviews
0 helpful votes
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Easy breezy so far
June 14, 2020

Easy breezy so far. Havent taken my trip yet, but this is good so far!

Date of experience: June 13, 2020
Maryland
1 review
18 helpful votes
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Scam Artists
June 13, 2020

Booking process doesn't clearly display the fees that they charge for booking. I accidentally stumbled on their site and booked at a hotel I have stayed at my times. They charged 45% of the overall booking! They hung up on me when I called to contest the charges. Their call center is amateur hour and unhelpful in every way. It should be against the law to mislead and scam like this.

Date of experience: June 13, 2020
Dolores R.
1 review
0 helpful votes
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Quick and Easy!
June 13, 2020

Quick and Easy! Thank you.

Date of experience: June 12, 2020
Ron O.
17 reviews
0 helpful votes
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Easy to use
June 12, 2020

Easy to use

Date of experience: June 12, 2020
Kathirine H.
1 review
0 helpful votes
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Outstanding!
June 12, 2020

Outstanding! Very good experience...easy reservation confirmation...

Date of experience: June 12, 2020
Alice B.
1 review
0 helpful votes
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Clean and quiet room
June 12, 2020

Clean and quiet room. Easy to book!

Date of experience: June 11, 2020
Karen B.
1 review
0 helpful votes
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Very easy online
June 12, 2020

Very easy online

Date of experience: June 11, 2020
Alberto d.
1 review
0 helpful votes
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Easy and fast
June 12, 2020

Easy and fast

Date of experience: June 11, 2020
Diana M.
3 reviews
0 helpful votes
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The reservation was easy
June 11, 2020

The reservation was easy.

Date of experience: June 10, 2020
Cindi M.
1 review
0 helpful votes
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Do I get a Breakfast included?
June 10, 2020

Do I get a Breakfast included?

Date of experience: June 10, 2020
Debi L.
1 review
0 helpful votes
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Fairly painless
June 9, 2020

Fairly painless

Date of experience: June 9, 2020
Joe M.
2 reviews
0 helpful votes
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Very good
June 9, 2020

Very good. No where is it noted for HH member number or a discount using AAA or senior rates.

Date of experience: June 8, 2020