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Guest Reservations

1.8

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From the business

About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.

Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...


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Guest Reservations Reviews Summary

Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.

service
603
value
591
shipping
166
returns
261
quality
494
This company responds to reviews on average within 2 days

Instant Feedback

6,300 reviews

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Frank B.
1 review
0 helpful votes
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Absolutely horrendous
August 4, 2020

Absolutely horrendous

Date of experience: August 3, 2020
Dennis W.
1 review
0 helpful votes
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Real Easy
August 3, 2020

Real Easy

Date of experience: August 3, 2020
Raymond T.
1 review
0 helpful votes
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Went fine
July 31, 2020

Went fine.

Date of experience: July 31, 2020
Canada
1 review
11 helpful votes
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So disappointed...
I Booker this morning with who I thought was the Hilton reservation Centre as I found the number on google when i searched for Hilton reservation. Then I talles to soneone precising that I was from Canada... he did not mention he was from the US... and that the prices was actually in US... and then that 30% would be charged for fee and taxes... ended up paying 30% more than the actual Hilton price... when I called them few hours later... they refuse to refund( 2days before the start)... because of that misunderstanding... they really do not car about their customers...

Date of experience: July 31, 2020
james s.
1 review
0 helpful votes
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Very fast very good thanks
July 31, 2020

Very fast very good thanks

Date of experience: July 30, 2020
Bruce X.
10 reviews
0 helpful votes
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Better than hotels.com would like to know if there is a veterans or a seniors rate

Date of experience: July 30, 2020
Tina L.
7 reviews
0 helpful votes
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I love the site it easy and efficient...
July 30, 2020

I love the site it easy and efficient...great way to do business

Date of experience: July 29, 2020
David S.
2 reviews
0 helpful votes
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I was mislead into thinking I was talking to Hilton directly.

Date of experience: July 29, 2020
Dave F.
1 review
0 helpful votes
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Great and user friendly experience!
July 28, 2020

Great and user friendly experience!

Date of experience: July 27, 2020
elizabeth s.
1 review
0 helpful votes
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Easy to use
July 25, 2020

Easy to use

Date of experience: July 25, 2020
Craig M.
1 review
0 helpful votes
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Works fine
July 25, 2020

Works fine

Date of experience: July 25, 2020
Jason B.
1 review
0 helpful votes
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Pretty good internet booking
July 25, 2020

Pretty good internet booking. Very happy.

Date of experience: July 25, 2020
Aaron C.
1 review
0 helpful votes
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Very easy to book, would have been nicer to see images of the room that correspond with your choice rather than just a text description, prior to pressing the Book Now button..

Date of experience: July 25, 2020
Sally B.
1 review
0 helpful votes
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Reservation was easy to make!
July 24, 2020

Reservation was easy to make!

Date of experience: July 23, 2020
Linne M.
1 review
0 helpful votes
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Easy to maneuver
July 23, 2020

Easy to maneuver. Found what I wanted right away.

Date of experience: July 23, 2020
GB
1 review
1 helpful vote
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Scam - beware
July 21, 2020

This site adds an extortionate fee right at the end just as you are about to pay. Avoid at all costs and book direct with the hotel instead. Their customer service is non existent and cannot even explain the 'fee'

Date of experience: July 21, 2020
Mark K.
1 review
0 helpful votes
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Good
July 21, 2020

Good

Date of experience: July 20, 2020
Jan J.
7 reviews
0 helpful votes
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My call was not answered within the time they said I would have to wait.

Date of experience: July 20, 2020
anonymous X.
1 review
0 helpful votes
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Thanks
July 20, 2020

Thanks

Date of experience: July 20, 2020
Valerie V.
1 review
0 helpful votes
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Detailed information and good pricing
July 19, 2020

Detailed information and good pricing

Date of experience: July 18, 2020