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Guest Reservations

1.8

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From the business

About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.

Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...


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Guest Reservations Reviews Summary

Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.

service
603
value
591
shipping
166
returns
261
quality
494
This company responds to reviews on average within 2 days

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6,300 reviews

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Tina E.
1 review
0 helpful votes
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Great service
August 18, 2020

Great service
It was GREAT

Date of experience: August 18, 2020
MsLyons X.
1 review
0 helpful votes
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Very good so far
August 18, 2020

Very good so far. Easy to fill out the forms, good information given.

No bath towels or face cloths in the bathroom of the unit I was in. When I called the front desk they told me that there were no wash cloths, that they had been ordered but had not yet arrived. At that time I was a bit put off, they told me to use the hand towels as a wash cloth. I went out and bought some wash cloths to use. When I got back to the room the bath towels were there, and there were also two wash cloths.

So, that was good.

I am pre-diabetic, the only thing I was able to eat from the breakfast was the yogurt. There was not really much choice. I understand the current issues re: Covid-19, but that was a let down. However, I had brought along my own fruit so I was ok.

I do not drink coffee. There was a Kurig in the room, and a couple of tea bags. I don't know if you have even tried to drink hot water from a Kurig with a tea bag? I think, considering the cost of the room, that some Kurig tea pods would really go a long way with tea drinkers.

The staff was very courteous and helpful. I received the bath towels and face cloths. The room was clean and the night was quiet. So I am giving four stars for those two reasons for the customer service.

Date of experience: August 17, 2020
Ron W.
3 reviews
0 helpful votes
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Quick and super easy!
August 17, 2020

Quick and super easy!

Date of experience: August 17, 2020
Michael L.
22 reviews
0 helpful votes
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Easy to navigate through and informative
August 17, 2020

Easy to navigate through and informative.

Date of experience: August 16, 2020
S D.
1 review
0 helpful votes
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Very easy site to use
August 17, 2020

Very easy site to use. Wish sites were clearer about who you are actually booking with. I prefer to book directly w/location not a service.

Date of experience: August 16, 2020
Matthew T.
19 reviews
0 helpful votes
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Very easy to book
August 16, 2020

Very easy to book. Though it was unfortunate finding out that there was an additional fee applied afterwards of roughly 60$ on top of a 50$ extra charge for a hold in case of damages, that definitely made me unhappy as service at the hotel was limited to only getting my access to my room and nothing else, no pool, no room service, bad WiFi.

Date of experience: August 15, 2020
Carolyn C.
1 review
0 helpful votes
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Do have a comment
August 14, 2020

Do have a comment

Date of experience: August 14, 2020
James G.
1 review
0 helpful votes
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Beware!
August 14, 2020

Beware! The price listed is NOT the final price charged! You knew full well the final price, which included taxes, but preferred to do a "bait and switch," an unethical, and in some places illegal, strategy to deceive the buyer. I am quite upset about this and will never do business with your organization again.

Date of experience: August 14, 2020
Jeffrey L.
18 reviews
0 helpful votes
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How do I add my hilton number to the reservation
August 12, 2020

How do I add my hilton number to the reservation

I never received a response to this question.

Date of experience: August 12, 2020
Felix G.
4 reviews
0 helpful votes
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Mediocre
August 12, 2020

Mediocre

Date of experience: August 12, 2020
Roseli P.
1 review
0 helpful votes
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Very good!
August 11, 2020

Very good!

Date of experience: August 11, 2020
JF F.
1 review
0 helpful votes
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?
August 11, 2020

?

Date of experience: August 10, 2020
Kathryn T.
1 review
0 helpful votes
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Tried to cancel in time but had to pay anyhow
August 10, 2020

Tried to cancel in time but had to pay anyhow.

Date of experience: August 10, 2020
Sue B.
1 review
0 helpful votes
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Wonderful!
August 10, 2020

Wonderful!

Date of experience: August 10, 2020
Tracy R.
1 review
0 helpful votes
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Easy to use, but clicked on by mistake
August 8, 2020

Easy to use, but clicked on by mistake.

Date of experience: August 7, 2020
Mark T.
1 review
0 helpful votes
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Great to deal with
August 7, 2020

Great to deal with

Date of experience: August 7, 2020
Sarah I.
18 reviews
0 helpful votes
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Best Western Cornwall is the best :)
August 7, 2020

Best Western Cornwall is the best :)

Date of experience: August 6, 2020
Steve R.
1 review
0 helpful votes
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Quick, but grossly overpriced
August 6, 2020

Quick, but grossly overpriced.

Date of experience: August 5, 2020
Richard S.
2 reviews
0 helpful votes
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No message
August 5, 2020

No message

Date of experience: August 4, 2020
Bev G.
1 review
0 helpful votes
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Ok
August 5, 2020

Ok

Date of experience: August 4, 2020