GrubhubReviews 4,556

This is THE worst food delivery service I have ever experienced 95% of my orders were either wrong or missing parts of it. I deleted the app several times but always went back to give them another chance, but yesterday I just snapped. I ordered a spaghetti dinner, pint of sauce and meatballs from my favorite restaurant as I've done many times. I even left a note for the driver to double check to make sure my order was complete. Firstly, I had requested that a text be sent to me that my order had been delivered. No text. So I go to the front door and there it is. I pick it up and I knew instantly that something was wrong because it was too light. The pint of sauce was missing. I call the driver but he won't pick up. Shocker. So I call Grubhub. Long story short the driver (JOHN) lied, stating that everything was there when he dropped it off. I live about three miles away from the restaurant and they would not make him go back and get my sauce. They basically called me a liar and that the only thing they could do was credit me the $3.99 for the sauce. I didn't want a credit; I wanted the damn sauce. They (CASSANDRA) put me on hold for at least 15-20 minutes but they wouldn't help me; but I was promised a supervisor would call me within 24-48 hours, like that's gonna help. They don't make their employees responsible for their mistakes and they're going to lose customers as well as restaurants they're working with. Worthless company.

Grub hub is terrible! Not only are their drivers terrible but their customer service representatives are terrible and not helpful. We have three different customer service representatives help us through the issue of not receiving our food and all of them hung up if we did not respond within 30 seconds of their sent message. One representative offered to only give us 10% off our next order to replace not getting our food. The driver texted us saying he delivered our food and our food was no where to be found and not even in front of any of our neighbors homes. We texted him back asking where our food was and he didn't answer. Called the company and they called him and he didn't answer. Before all this chaos we had 2 orders that they cancelled at the time of delivery. If I could give a worse rating then one it would be well deserving for this company because it is just terrible. I have since took my business to door dash and I have never had these issues. So if you want to see your food then stay away from grub hub. They should go out of business with whatever kind of scam they are running.

If I could put 0 stars I would! 2nd time using them today and the 2nd time they messed up on delivery first time the delivery never happened the driver told the office they couldn't find us and left it in their backseat instead of calling to get directions. The second time my order was delivered to the wrong address and left on a doorstep somewhere in the rain. I have never had a delivery service have a problem delivering to my address. I will never use grubhub again and I would suggest to people to find some place else to use. If your delivery drivers don't know where they are it's very simple to call the customer and make sure you have the correct place. This company is very arrogant and customer service is scripted for sure. Dont bother using this company!

Grubhub is horrible. I wish there was a way to give 0 Stars. We ordered our meal from KFC at 7:13 p.m. on Mother's Day. The confirmation email said it would be delivered at 8:19 p.m. then we got another email that said it would be delivered at 8:24 p.m. at 8:50 p.m. I called KFC to find out that it had not even been picked up yet. I called GrubHub and after three people finally got a manager to talk to me about my order. He said that the driver had picked it up at 8:52 p.m. at which I told him about the other emails. Then I thought to have him hold and I called the manager KFC by this time it's 9:15 p.m. and she confirmed that the driver had not picked it up yet. At this point there is nothing that the GrubHub manager could say or do he obviously has drivers that cannot be counted on and drivers that lie. Now after reading the other reviews I understand why GrubHub has two stars. I will never use them again and neither should you. On the upside the manager Kentucky Fried Chicken made sure that we had a hot meal for the family and did not charge us for it

I have never ordered through Grubhub, because I wasn't confident in the fact that they could provide the service they promise. Today, I finally did and my intuition was correct. I ordered at 5:10PM and the estimated delivery time was 5:50PM, but then updated to 7:50PM. This was the first and now the last time I will use them. I called the if-you-have-any-questions number and was on hold for 10 minutes. They apologized, but then said they couldn't do anything for me, so I cancelled my order. I also included a tip for the driver, but when I paid online, the tip amount had magically gone from $2 to $5 (yes, I know that's cheap, sorry). So, from the time I ordered to the time of delivery, 2hrs 40min would have elapsed? My family is staring at me going, "What the hell, dad?" and I have no answer for them. This is a joke. How do they expect to stay in business? Please don't use them; there are many other delivery companies to use as an alternative.

This app needs to be shut down. Cant get anything right with the companies they are partnered with. Hours are wrong, nothing linked to the actual business. Called the restaurant, and they told me everything on GrubHub about them is 100% wrong. DO NOT do business with anyone who has GrubHub as their delivery app.

I cant even cancel my order on their app. I am on hold (for 30 minutes now) waiting to get my order cancelled, because GrubHub is a joke.