GrubhubReviews 4,556

Ordered through Grub Hub. Got confirmation of the order. Got confirmation order on the way, then for cancellation the exact time it was supposed to be delivered. This was for a work lunch and I had Tor run to get another order. Not cool. This was my first and last time using GrubHub

Worst experience ordering food-- VERY POOR communications. Placed an order for food several days ago to be delivered today at 6pm. Get one text message stating there is a delay, after 45 minutes no update. So, I chatted up the support agent. After some time, we find out that the restaurant is closed. The driver finally text me at 7:35pm stating the restaurant is closed. This is over 1.5 hours later! This is the most ridiculous service I have ever tried using. Needless to say, will not be using their service nor recommending to anyone.

Grubhub use to work now all I get is "We've stumbled upon an unknown error. Please try again." I have called and they told me to clear-out my cach, which I have done. Today I tried on my Linux computer, my 2019 macbook, and my iPhone grubhub app. On all three platforms I put in my order and rest of the information. When I click on "Proceed to Checkout" I get the message, "We've stumbled upon an unknown error. Please try again.".

Today I called and they said "try the app". Which I did. And it didn't work, same message. I asked if "I'm I the first person to complain about this?" the female customer service agent said "Yes". "I have not heard of any other customer with this problem." Funny I called last week to tell them it wasn't working and I asked if they could put my order in by phone. Answer "No we can't do that".

So what is the "unknown error"? Is it there are not any drivers available? Is it with my payment method, credit card? Is it my address, maybe I didn't enter it in absolutist correctly, although it use to work (as did my cc)?

So now I go to Doordash. They seem to work.

We've had 2 terrible experiences with grub hub including tonight's. We ordered food, it said it would take 60 minutes, however we looked on the app & it said our food was delivered after 20 minutes, but it hadn't been. We called & grub hub said it was still being processed... and then our food never came. We currently have a curfew in portland due to rioting so we cant go out to get food at this point. Customer service was barely there & was able to refund but didn't seem to care that we just waited an hour for food and now had nothing to eat. Where the food went is a mystery. Terrible service with no map tracking. Not recommended.

I have ordered from grubhub several times and have always had a good experience thus far. Today I ordered from A restaurant waited for an hour and come to find out they just decided to cancel my order. So now not only am I starving and have to find another place to eat but I'm charged the amount and don't get my refund for 5 days. This is ridiculous! You can't not charge someone if they did not receive the item or service. They need to fix it so you are charged at the time of receiving the order so you don't have to go through a refund process for nothing!

I signed up for the trial for the plus membership because I wanted to use the perks and try it out. And less than a week later I tried to go and cancel my subscription and the membership isn't even showing in my GH account so I had no way of canceling it myself. I wrote to customer service and they "say" they take such things very seriously but basically told me I need to dispute it with my bank and since the membership isn't showing up in my account I should no longer be receiving any charges. I did just that and I was still charged again 30 days later in my other bank account (that I've used in the past but not for this transaction). WTF!

ZERO stars! Driver got lost even after I talked to her THREE times AND sent her my location by text. She explained she wasn't from here. I waited almost a full hour for a cold pizza from a restaurant 1.2 miles from my home in the same part of town. Driver was unapologetic the whole time. Chatted with the 'care agent' on the app who was also unapologetic. I received a refund of the tip upon my request but that was it. Worst delivery service ever.

Terrible ordering experience. PC different than App. Obviously the make it hard to understand the various promo codes so you won't use them. Received a gift card so I had to use it. I would NEVER inflict that on someone else! It took a Grub Hub customer rep 15 minutes to unscrew -- and that's after we spent 30 minutes trying to order -- over and over again. Don't use Grub Hub. It is awful -- awful -- awful... And I haven't received the food yet. I can't wait for more surprises. Yuk.