GrubhubReviews 4,556

I am in Northern CA San Francisco area. I've ordered from Grub Hub three times. Twice they didn't show up. App says delivery in 30 - 45 minutes. An hour and a half later I call. They tell me it will be another hour and a half. Shame on me for giving them two more chances but Door Dash didn't have the restaurant I wanted. The one time they did show up, took them an hour and 10 minutes. This isn't a large service area so I don't understand why their service continues to be so poor. DOOR DASH IS AWESOME AND WHO I USE EXCLUSIVELY.

There was no problem with the food. This is the driver. He had difficulity trying to find my place. So I stood outside and waited cause he couldn't find it. I told him the side that has the office. The first driver I had also had difficulty too, but she called me and apologized. This driver just said "The next time you wanna do that, say the side with the gas station. I have other deliveries to make." And when he said he left it on my doorstep the first time, he texted "Can't find the house" I hardly ever complain. Because I know how much it sucks to work in food and deal with customers. But he didn't apologize or say have a good night or anything. Completely rude. And yes, I tipped him.

Customer service is horrible. I called and placed an order and after an hour and a half they cancelled it on me. I called the customer care service line to get my refund the operator was rude and did not refund my money. I won't be using grubhub any more. I will just use door dash instead. No respect for the customer here. I waited the 5 days to receive my refund. I never got my refund. Customer care was rude and unhelpful. This is not how you do business at all.

I order from a local restaurant twice within the last month. Both times, the order came wrong. The first order, an item from a combo was missing. This morning's order, the entire order was wrong and the despite the driver confirming the order at the drive through several times. I refused delivery of the order and told the driver that the restaurant gave him someone else's order. Grubhub only refunded me on the food but not on the high delivery fees. It is not right that I, or anyone else, should be out delivery fees when they get the order completely wrong. Nothing against the driver, it is the company and the restaurant, a local Jack in the Box, that has ripped me off. I will no longer use Grubhub or order from that restaurant again. What's the worst: there is NO phone number or email to contact the company. Customer service has gone down the toilet in 2020.

I ordered delivery from a local restaurant. First, the estimated delivery time increases more than 30 minutes as the original delivery time came closer. When I was able to track the delivery drivers whereabouts I noticed that he made 2 more deliveries before he finally approached my destination. When he arrived, he dropped the food on my driveway. When I asked him about the incident, the driver responded: I don‘t take your $#*!. Then he picked up the mess and drove away without any explanation. Took me a while to find a way to contact Grubhub about the incident as the app only showed that the food had been delivered without any options to comment. When I finally was able to find a phone number to call, the person on the phone was professional. Anyway, based on this experience, I will not use Grubhub ever again.

Placed first order at 4:21pm. After 2 hours of no driver showing up (the restaurant confirmed the order was picked up at 4:52) we cancelled and got a refund. Placed a second order and no food showed up again! Waited 2 hours for this one too. Called the restaurant and the food was picked up an hour ago. Should be a 15 minute drive, even with the snow. 2 different drivers literally stole our food tonight! Unbelievable. Do not order from here!

After waiting two hours for a Taco Bell order, we finally received the order and absolutely everything was incorrect. We call customer service and we are told that we will receive a $10 refund for a $32 order, even though nothing was accurate and we waited 2 hours. Then we tried to ask for a supervisor and it took asking FIVE times for a transfer. The customer service representative just asked "why do you want to talk to a supervisor" I have absolutely never heard of this type of customer service and will never order from grub hub again

Done with this crappy service. Placed order at 3:30 for 6:00 delivery. 5:50 text that driver is on the way. 6:01 text that driver is near. 6:10 text that order will no arrive between 6:20 and 6:30.6:20 text that order will now arrive 6:30-6:50.6:30 text that driver on the way (Again I guess?) 6:32 I wait by the condo door. Look on my phone for order update, says it was delivered 6:34. Bull crap you pieces of poo nobody came. Start a complaint chat. Rep says they will cancel the order and refund. I asked what they are going to do to remedy this crap experience. They said to order it again. Last time I order through this crap. Will contact restaurants directly.