GrubhubReviews 4,556

I waited an hour and 15 min for my food when it was only supposed to be 35-45 min. I also didn't even receive my food. I waited in the lobby for 20 minutes just to make sure I was there on time. This is also my finals week, so I decided this was the easiest route. I left a note saying to leave the food outside the apartment complex. I received a text at 7:09 saying they were there and the apartment complex was locked. I went outside texted that I was outside. The grub hub driver said they had left. I was outside by 7:10... Absolutely horrible. The Grubhub driver proceeded to keep texting me telling me they called multiple times, but I received no phone call. Will never order through grub hub again.

I want to start this review off with some background information. Over the summer, I have ordered food for my family using Grubhub. For every single time that I ordered food using the service, I have gotten a slap in the $#*!ing face with something always being wrong. Tonight, it was worse. I ordered food for myself, my wife, and my two sons and one of my sons didn't even get his $#*!ing food. Shame on you Grubhub, burn in Hell, you mother$#*!ers.

My wife received a grubhub gift card for $100. Great we thought, let's order something. Our favorite Thai restaurant is ~3 miles away. We tried to use the app. We entered the card number, got credit on the app, filled out a large order for food, the went to the checkout page, the check box to apply gift card didn't work. It just blinked and unchecked the box. Three "customer service" reps later they couldn't fix it. They are all former MacDonalds employees apparently. None knew how the software works. Finally went to the website instead and was able to enter it but NO Delivery! I will NEVER use GrubHub again.

I tried this delivery company and was the worst of the worst. It does not even warrant a one star rating. The first time my order did not arrive and the second time it was delivered next door. Both times were performed my the same driver who was lacking in manners and common sense. Calling the company in Chicago only helps if you want a refund. The first time I was given a full refund with a 20% discount for next usage. The second time I was overcharged and had to call several times to get the charged amount readjusted. Still, the adjusted amount was still lacking. Trying to placate a customer like myself by giving another 20% discount was audacious and just plain rude. I did not overreact when calling the company but I expressed my extreme disappointment to the person on the phone. Grubhub needs a restructuring of their company immediately as it rips off customers and hires irresponsible drivers.

Horrible experience. Used this app and ordered Chick-fil-a because it was on their list of restaurants to order from and it cancelled my order and did not notify me so when I checked my phone 35 minutes later to find out where they were is when I saw it was cancelled. I contacted customer support and she told me the reason is that Chick-fil-a isn't receiving orders so I told her then the list shouldn't have Chick-fil-a on it. Also, they say delivery is free but when you order on the app make sure to check the fees info and there is a delivery fee hidden!

Stay far away from this service thousands have had there cc actts hacked. And god help you if you use your debit card. Grub Hub is a hotbed for credit card theft and the company is well aware of it and could care less. Some people have lost thousands. Do a quick online search. I only used it to order once and six months later I'm paying for some kfc 1500 miles away. The aggravation of cancelling cards and getting replacements is a big head ache.