GrubhubReviews 4,556

I ordered dinner from Fazolis, and in my order I asked for 4 cookies. Normally I wouldn't have made a big deal over this, but this is not the first time this has happened and the 4 cookies cost an extra $8. Also in my delivery instructions I asked for the driver to call me from the front door directory and I'll let them into the apartment and to leave it at my door. I get a call as the driver is approaching my apartment complex and ask for me to come outside and meet him. I'm like "I asked you to bring it up here" he says he's got other orders to fullfil. So knowing I'm not going to win this one, I meet him outside. That has happened EVERY SINGLE TIME I have ordered with Grubhub. I go back inside and find out I'm missing all cookies and I've paid for them. I call Fazolis asking about it and they say they'll make them for us as long as Grubhub comes back to pick them up. I call Grubhub and complain. The guy puts me on hold for 8 minutes and tells me they can't fullfil my request because Fazolis won't make them for us. I tipped the driver all so he could give me poor service and steal from me. That is not ok. I will never order from Grubhub ever again. I do not recommend them ever.

If you want to go on a diet have these idiots deliver. You wont get anything except a half baked apology for leaving your bought and paid for meal at someone else house! What a joke, 4 hungry people waiting for a sushi dinner having to settle for fast food. What a -1 outfit. A driver has one job, find the correct address and deliver a meal. The only thing they have to do! I After the half baked apology he offered to give me a $5.00 COUPON f-ing C O U P O N for the inconvenience. What class so f you Grub! You won't see a dime more from me or my hungry friends.

I have tried grubhub in San Francisco, LA and now Seattle. All were horrible experiences and I don't know why I keep giving them a chance. They charged me for a sushi pick up and when I got there the restaurant hadn't been open for months. Now I tracked my driver for over 30 min driving away from my place and the restaurant. When I called the restaurant I was told he picked up my order 20 minutes ago and they are 5 minutes from me. I ended up picking up my own food and they did finally order but I'm not eating cold meat and fries. I'm deleting the app so I'm never tempted again.

If you have a lot of cash to throw away then this is a great service to get food through... when the order is submitted properly.
I have a couple complaints with my experience so far:
1. Whatever the cost is for your order, basically double it and that's the fee Grubhub will charge you ($25 dollar pizza is now close to $50).
2. On 3 different orders the site never sent the order to the restaurant but it updated it's page to inform me of the estimated delivery time.
3. Today the site had a hiccup and changed my order from delivery to pickup after I submitted. The restaurant said they can't do anything and Grubhub felt a 25% coupon would make it right...

I don't like to say never but I'm doubtful I will ever use their services again. I'd say I do not recommend but you may have a completely different experience than I did... shrug

I have repeatedly had my ordered delivered to the wrong location. Once the driver delivered to my neighbor's house then when he learned it was the wrong house he came back to my neighbor's house and retrieved my food then tried to deliver to me after being at my neighbor's home for over 30 minutes. Another time I was at a hotel and ordered from Grubhub and the driver left my food in the lobby and never called to say it was delivered. Then lastly this particular time when I received the text that my order was delivered I checked my porch and nothing so I text the driver it's not there. The driver then proceed to tell me it's in my mailbox when I don't have a mailbox but rather a mail slot in the garage. I tell him again you delivered to the wrong home and he tells me to quit playing with him he was driving. Well there goes your tip because this order will be getting cancelled.

The delivery driver did not answer my phone call the customer service proceeded to make me wait another 40 minutes for our delivery, then the driver Harris called 2 minutes before the second delivery time and said they gave him the wrong address and that his phone was going to die so he wasn't going to be able to deliver our dinner. He said what's the big deal you can just cancel. I will never use this horrible service again. Everyone was extremely rude. I could see the driver got to HOA location and was sitting there for over 40 minutes before he even called me. Probably enjoying my diner. Worst service ever!'! Nothing good to say about them at all

We never received our order. After an hour and a half (originally 25-45 min expected time) GrubHub updated that the order was delivered. Yet, it was not. Called GrubHub and the lady barely spoke English, dogs barking in the background, she offered to cal the driver. Apparently he/she didn't answer, so offered a refund. Called the restaurant so they were aware and they just said sorry. As long as this restaurant only offers GrubHub as the delivery option, we won't be ordering again. Very disappointing.

This company needs to be shut down permanently! Especially after all of these horrible reviews I'm just now reading. I ordered from Grubhub tonight and was told a 45 min wait. Okay, whatever. Then I got a notification on the app that my food was delivered but I never heard a word from the driver. I went to my front door to get my food and there was nothing there. My food was NEVER delivered but I was charged for it. It took me almost an hour to get a hold of someone who could contact the driver, who of coarse did not answer their phone. After all of that I'm told I have to wait 5-7 days for a refund?! What an absolute joke. The woman on the phone was Unapologetic the whole time and just acted like this is a normal occurrence and no big deal. I WILL NEVER USE THIS COMPANY AGAIN!

Omg- i don't ever order from delivery services but this evening i was lazy, kids was driving me nuts and i didn't wanna cook. I gave in and ordered. Two hours later- no food! Trying to track my order and driver goes off grid. Text him and the only response i get is a no reply number from grubhub telling me there was a problem and order couldn't be fulfilled. Wow my kids is hungry and i don't get notice until over two hours later... i ended up going to that very restaurant and placing a takeout. Owner tells me it hasn't been the first time grubhub failed to pick up and deliver a order. But who's responsible for the food that wasn't picked up? We are dealing with economic loss here i hawaii due to covid and we are all struggling. Then i wanna contact grubhub directly but none of their emails link to anyone worth anything and there are no contact numbers! Annoying...