GrubhubReviews 4,556

Till recently their service was very prompt, but for the last several time, the service was horrible. The guaranteed time was 8:45PM and then push to 9:20PM and we got the food after contacting the Helpdesk around 10:30PM and the food were cold by then. I won't recommend their service to anyone until they fix these issues.

GubHub is the WORST delivery service ever. Instead of delivering our $100 order of sushi, we instead received a kebab and hummus. The Japanese sushi restaurant we ordered from DOESN'T even MAKE kebabs. While we got a full refund, customer service was $#*! and "cannot authorize discounts on re-orders." So I guess this is a company that could give a $#*! if you go hungry because you don't eat meat.

I have ordered several times and had an overall okay-good experiences until tonight. I literally feel unsafe & harassed by the driver leaving me shaking & in tears.
I selected door drop off, it's an option built into the app & I've used it in the past with no issues. The driver tonight called me asking me to wait outside for him (for 10 minutes!), he wasn't even on my street yet.
I didn't know if he was here or not yet so started to get up right away but took me a minute to get up (I'm disabled & occasionally have a hard time getting up, walking/standing) & when I wasn't immediatelyup when he asked 'are you outside yet?! Get outside! Are you getting up!?'(I was working on it) the shouting began, which I don't understand because I later learned he wasn't even on my street. I explained my situation to the driver which, for some reason, only made matters worse. After >5 on the phone being yelled at, & only understanding half of what was being said, although there was no way to misinterpret the tone in which it was being said in, I explained again that I am disabled & can't always stand extended periods of time but could come to the door when he's on my street. He wanted me outside waiting & began yelling more. When he finally arrived >10 into the phone call he tossed my bag on my step without a word & drove off.
It's humiliating & depressing enough having physical impairment & chronic pain I never imagined being scolded by a delivery driver for my inability to wait outside, in the dark, for >10 minutes nor would I have ordered if I knew this was a requirement/need as I know I couldn't do it tonight. I'm now left shaking & in tears from the entire situation.
I contacted customer service, dropped my membership, & never plan to use them again. This was my first terrible experience but it was bad enough I don't want a repeat, no longer feel safe or comfortable ordering, & now this individual knows my address; terrible idea.
I understand everyone has bad days & he could be having one but in no way should I have been yelled at or required to do his odd request of standing outside in the dark for his arrival that took >10 minutes.
Be safe.

Last night I ordered pizza from Boss Pizza and I'm watching the map for the GH driver cause I have gates I need to open. 2 minutes before the driver gets to my house I open the gates and wait outside for them. All of a sudden the app said food delivered! No car around! I call GH and all they say is will cancel your order and refund your money! I said NO WHERE IS MY FOOD? They called the driver NO answer. GH you are awful and so are your people. THANK YOU BOSS PIZZA FOR REMAKING MY FOOD and only charging me for one pizza. So nice and ill be picking up my own food from now on. F U GH

KRISTIE CADY

I will never use grub hub again. Ordered Nardelli's Grinders... Great Food Nardelli's
Grub Hub not good.
Unreliable drivers, don't ring door bell when food arrives, never responded to my text and food was an hour late. After driver picked up my food he went to New Milford/Brookfield and sat somewhere for 1/2 hour. Which is mins. Or more from my house. Food was cold and very disappointing and don't trust these drivers anymore. Waste of time and money and too bad b/c I gave good tips to unreliable drivers. Also delivery times updated 3 times: First was: 6:57-7:07,2nd was: 718-8:28 and 3rd was: 7:58-8:08. Tired of people taking advantage of others.

Ordered from Carrabba's. The driver must have been a smoker because my bag of food reeked of the odor of cigarette smoke. I responded to Grubhub's app and gave them a review, never heard a word from them.

If I could give it 0 stars I would, this is the second time that Grubhub messed up my order and I didn't even get the first one likely for the same reason I almost didn't get the second one. I ordered Taco Bell and my driver called me five minutes after the order was placed asking me if she was in the right spot which I promptly told her she wasn't. I had to literally guide her to my house and even had to send her GPS directions because Grubhub had given her the wrong address. I am assuming this is what happened the first time I ordered from them but the driver hadn't bothered to double check that he delivered to the right place. It's a shame that there is a company that exists to self sabotage itself and lose business because they don't bother to check the proper address when the order is being placed, but then again they are probably nothing but a bunch of bots anyway. If you really want something fast that delivers I would consider shelling out some extra coin for DoorDash.

Ordered $55 dollars worth of food order# **************. Waited1:45 minutes to receive delivery. All the food was cold. As a matter of fact, the restaurant is now selling lunch and I ordered breakfast a long time ago. If this is the business Matt Maloney set up, it will fail over time. Customers, like myself with millions of followers, will recommend exactly what I am recommending, that Grubhub be last on their list for a food delivery company. Grubhub cannot be trusted to deliver hot fresh food within a reasonable time frame. Last, their site dies not have a way for customers with unsatisfactory results to review the company. Matt, this needs to be corrected immediately. Food order# **************.

Previous experience with grubhub was not good. We had a driver in the area who would take all of the tipped orders and then (with then tracker on), go, park somewhere for hours at a time. Grubhub took no action.

Fast forward to having a baby. We received a gift card and attempted to use the gift card. Grubhub refused entered the card onto the account and the …charged our account anyway. Again, just had a baby, and can't use grubhub gift card for diapers. Grubhub told it was our fault because we did not select them gift card as payment. We can't, and screen captured the options where the gift card was not coming up. Grubhub ignored it. They refused to transfer the balance to the gift card and will not refund the gift card back to our account. Ergo, we have a ‘gift card' we cannot use because their screwed up system won't let us, and they will not refund the gift card … meaning they basically just stole the amount. We've had to initiate a dispute through our bank and will be closing our account. Not having these types of petty issues with DoorDash or Uber Eats, and will, never, again expose ourselves to this behavior. They can't even figure out how use a gift card and think customers will allow them to screw with their families? They've just gone nuts. They think they should get to choose whether families need diapers or grubhub? Done with these guys.,

I highly recommend that anyone ordering food on this app will be highly disappointed. I placed an order for Five Guys. The place is expensive, but the food is good, at least at their stores. I ordered through Grub Hub. The order total was 38.00 and some change! Yikes! But, I was hungry. I am looking at the tracker on my PC and could see that the driver was getting close, so, I put on my trusty face mask as the app says and am now waiting on m front porch, sitting below the giant 102 on the door. The food never came. When I called her (twice), she never answered the phone. Then I kept texting her, after about five minutes of this, she texted back, 'I dropped it off already'. I replied, "not at this house you didn't. I've been sitting on the front porch waiting for you. So, I contact Grub Hub and now I am waiting 5 days for the money back, I am left hungry and really pissed off. All I can say is... NEVER AGAIN! And yes, I did try Uber Eats too, and they screwed it up as well. Don't trust delivery apps, just go get it and save the money.

Always saying the price increased. Third time at least. This time they tried to double the price of an item! They don't stand behind anything, what a joke

Literally the worset experience ever. Never using GrubHub again. Order for 20 people in office meeting was never received by restaurant. GrubHub cancelled the order onyl when I called since it was past dleivery time. I was left hanging figuring out lunch for 20 people. Worst experience and customer service!

Grubhub doesn't care about their drivers. I delivered 2 orders to the given address. I was harassed in both instances. One lady was yelling so loud at me that I was shaking and scared. I put in 2 harassment reports. My driver account was put on hold for 48 hours and I was not able to schedule myself in for shifts for the following week. I have been greatly impacted by this. Grubhub has no safety measures set up for harassment. I no longer feel like Grubhub cares about all of the hard work I put in for them. They only care if the customer received their food or not. I would not recommend using Grubhub as a customer or driver. Bad business ethics..

They cannot fulfill their obligation for the Grubhub+ membership services. Extremely bad customer support. And their management couldn't care less. 0-star rating. Avoid, avoid, avoid.

If "ZERO" could be given, I would have chosen it! It's not that difficult to deliver food orders, a Moron could have accomplished this simple task.

Instead, I placed an order at 8:30pm, told it would arrive in 45-60 minutes, two and a half hours later my order arrived, COLD, wrong drinks and the order itself was completely incorrect. I was given someone else order!

Starving to death would have been much better! AVOID them like the Plague!

I used GrubHub regularly for a 1 month period. Horrible service. Late on multi occasions. Complained about 3 meals that were extremely late or the food was horrible to customer service. They stated they would give me a credit which I never received. Avoid this company.

From a HOA order: Tulsa, OK delivery to 450 W 7th St Tulsa OK t approximately 8:15pm on 8/14/21 drive in a red Toyota Corolla tag number JZK-513 parked in a No Parking zone across the entry drive on a sidewalk that can not bear the weight of an auto. I am a director on the property and I went outside and told him he couldn't park there and told him to move his car but he blatantly ignored me. I then again instructed the driver to move the vehicle but he refused. I called the security guard and while I was gone he told one of our employees I was crazy. Our employee then told him I was correct he needed to move his car. Our employee is a witness to the incident.

Grubhub should fire this driver, period.