GrubhubReviews 4,556

That's the worst of it really. Sometimes the order is good and sometimes there are items missing. It really depends on the restaurant and driver. The timing is what doesn't work for me. I don't like a bait and switch.

I placed an order with grubhub for delivery feom subway at 6:49pm. Guaranteed delivery was said to be by 7:40 at the latest. A few minutes after 8, I messaged customer service. I then got am updated delivery time of 9:39-9:49pm. I messaged again to address this as subway closes at 8 and food was already picked up. A few minutes later they assured me several times if I didn't cancel, it would be delivered within 40 minutes. It's an 18 minute drive mind you. Driver shows in route. At roughly 40 minutes I look at the tracking my order option. The driver showed several miles away. So I checked after no notification, ans tracking shows the driver in same spot. I get a message after contacting customer support that the driver is not responding, but he is still in route. Finally another 10 minutes later I check again, and the driver still had not moved on the track my order. At that point I call the customer support # and within 2 minutes the order shows delivered and they assure me it's delivered. I look everywhere and there never was a delivery, in fact the driver never got within 5 miles of the house where they has stopped, also the place it show when it shoes delivered. In one order, Grub Hub assures me 3 times a time. Well after anything else is closed, and I let them know I need dimmer with my medication. Their solution was "well we can refund you". Well I sure hope so, whats your guarantee worth, 3 of them in fact; if what I receive is a delayed refund after 3 hours of waiting for food I pay them well for. A service that handles people's meals that could very well be affected health wise of grub hub services failed to come through. A liability in my mind. They offered no solution to a speedy alternative other than 20% off my next order. That doesn't set well, and I assured them that will not suffice. I will never recommend ot use their service with guarantees that guarantees absolutely nothing but false advertising and offering a service that people can amd do depend on their ability to produce the service at hand. Next step, Fox bad businesses news.

PS, custo.wr service then deleted all messages from support

They cancelled my order after an hour and the driver took my food. I called the Salt Grass in San Marcos TX and the lady said the driver tried to take the food without paying then he paid and took the food and cancelled my order.

Strike two. That does it for me. First, a couple of months ago, I ordered something and literally 30 seconds later tried to cancel it. They kept me on their chat for minutes and then calimed it was too late. There was no easy way to do it or any way really.
This time, they cancel my order twenty minutes after I place it!
I ordered for some guests and they arrived to no food because of stupid Grub Hub.

Just go directly to Uber Eats.

For the third time I've had my order picked up and say it's on the way only to never show up. All they do is cancel it, thry don't contact the driver to see what happened, and they don't even offer a credit fir your next order. Also if you're really hungry and didn't have time to cool or stop somewhere you'll be very disappointed when your food just doesn't show up after you wait an hour. This last one I was tracking the driver from the restaurant to my house and he wasn't even close to me when I got a message it was delivered. I get no return text from the driver and all the char person did was take 10 minutes to cancel my order, again with no offer to credit me towards another order. The restaurant I ordered from which I really wanted is now closed as well. Stay away from Grubhub you'll be disappointed and it takes at least 5 days to get your money back. I still got a text after asking me if the driver went above and beyond so do I want to add to the tip.

I work for a dining group and our restaurants regularly show up on GrubHub's app and website as delivery options through their service. They post outdated, incorrect menus, then allow customers to order from them, pay, and be left either with food that doesn't match their incorrect menus or no food at all. Our restaurants receive no payment from GrubHub whatsoever, so this is stealing from businesses, and this has happened multiple times. Please don't support GrubHub, either as a business or as a consumer.

Today is the third time I have ordered from grub hub that I have not received my order (restaurant not taking online order). They shouldn't advertise restaurants that aren't open or taking orders, take my payment, and then waste the drivers time and my time waiting on food that will never be made.

I used grubhub the other night and I saw a link that said "redeem free meal". I clicked it, and eat immediately charged $10.79 for monthly subscription. No free meal, just a charge. I tried to chat with help reps, but they hung up the chat on me, and refused to refund my money. I opened complaint with bbb.

We ordered food through Grub hub this evening & my card was charged 4 times with erroneous charges & it took over 3 hours for my order to be delivered. Never ordering again.

I was perfectly happy with grubhub until one time that the restaurant was out Of a particular item. They simply email you and tell you that that 1 meal is not coming apologize and give you your money back for that item. They don't care that there's someone that's not going to get their meal. I tried canceling it entirely but they Refused. They said it was too late because the driver was already on the way to pick up the order, which was a lie! I was forced to take the order with one meal missing. They really don't care that you have been inconvenienced just as long as they get their money. That was the last time I used the app. There are plenty of other delivery services so it wasn't any big loss.

So I pit in a order app said it's being made, wait a hr then it says it's on the way. Then I get a call saying it's canceled and I have to wait 5 business days for a refund?

What if that was all my money in my account I have to wait 5 days to eat dinner? Wow this app is horrible

Came home from surgery and ordered by doctor to eat soft food only. Ordered some Mac and Cheese from a local place called LoveCraft and Grubhub updated me that the food has been delivered. Opened the front door, no food. Called Grubhub and they said the food was delivered. I told them it wasn't. They attempted to call the driver. Driver didn't feel like answering his phone. They offered me a 3-5 business day return on my funds. I'm still woozy from the hospital, hungry and now I'm getting in my car. Never using them again. Buyer beware!

Never again. A $46 order was charged $76 to my debit card. Their fees are ridiculous. And I'm fairly sure they changed the tip amount on their end. Why would I tip $15 plus dollars when the restaurant is one mile away. Only Uber eats and Doordash going forward.

I ordered 7 large sandwiches for a very important meeting that was to take place at noon. I placed the order a couple hours earlier to ensure the delivery was on time. It appears that although Grubhub listed the deli's menu, the deli does not use Grubhub. They send the order to a driver who goes and places the order in person and delivers the food. Now this would not have normally been a problem BUT the delivery was LATE and he only delivered TWO sandwiches, completely ruining our meeting with a potential client. Also it seems as though the TWO sandwiches that were delivered were NOT from the deli I ordered them from and half of the meat was obviously tampered with and taken out of the sandwich. When I called the driver back to complain and ask him to rectify the situation he threatened me with bodily harm stating " I will come back there and punch you in the head" which I gladly asked him to please do. We are a security company and most of the staff is armed. This guy sounded drunk and when I entered into the customer service chat with Grubhub they were only going to credit me the sandwiches that were did not receive and not the tampered with sandwiches, until I threaten to call the police on the driver and the media on Grubhub, This was the WORST experience ever and I/we will NEVER use Grubhub again!

David Paolo
President/CEO
Skypath Security, Inc.

So sick of everything being wrong. I can drive, pick up the food and get home before they driver picks up the food. There estimated time is so off and always gets extended. They make it hard to cancel your account as well. The company is completely incompetent. Ciao GH

I want 0 stars! Elizabeth from honolulu hi refused to give me my order. I opted drop off to my door and she was too lazy to park. She sent a fake pic of the undisclosed area of the food claiming a drop off. She also has done this to me 1 time before. Elizabeth is a crook!