GrubhubReviews 4,556

My dinner was delivered to the wrong address. I used the chat feature and the online person asked if I tracked down my dinner. I asked, "Why should I track it when I'm paying your fees." Out of an approximate $52.00 order they refunded a little over $13.00 for the driver tip fee. If anyone spots a cayote with a bucket of chicken in its mouth, please try to get a picture. I'd love to see it. Maybe he/she enjoyed my chicken.

I work in a very easily accessible building on campus at Purdue University. Today, I ordered lunch because I was unable to pack one - my mistake. The driver *sat* in their car outside of my building (I could see them in the 'convenient' track my order map) for over 15 minutes before marking my order as delivered. I did 3 full laps of my building in search of my food and never found it. I call Grubhub, asking for help. And they inform me that the driver said my order was "undeliverable".

Keeping in mind, this building has FOUR possible doors, free two hour parking off the main street, AND a roundabout drop off area to the west of the building. Additionally, I put in the instructions to text/call me if there were issues (neither of which happened). ALSO, I tried contacting the driver when I saw them sitting there for 15 mins and the phone number they linked was a fake. And, to top that off, they were supposed to text me and confirm the order was delivered, which they didn't despite marking the order as delivered (and subsequently telling grubhub it was undeliverable).

I did get a refund, but that doesn't help me as I really wanted my *food* since I have none for lunch today. Overall, displeased with Grubhub and wanted them to know they should be ASHAMED of the way this driver behaved. Feels like they wanted my food for themselves and, rather than order their own, stole mine and marked it "undeliverable". I hope they really needed the food, because I'll never order from grub hub again if I can help it.

I work in an office building. Grubhub has delivered numerous times to my suite. For some reason, today, the driver LEFT THE FOOD OUTSIDE THE BUILDING ON THE GROUND. When I called him, he hung up on me. By far, THE WORST DELIVERY SERVICE ON THE PLANET. DO NOT USE.

We ordered at 10:40 pm. Order originally showed delivery time around 11:40 pm. Then after 20 minutes the time was changed to 12:05am. At 11:40pm our driver was established. The driver was close to taco bell by 1145 and then the order was canceled because the store was closed at 12. Not okay and bad customer service. Will not use grub hub again.

For some reason we got someone else's order and medium rare admitted it but did nothing to correct the situation. Be aware the drivers deliver the wrong items.

Use any other service. I know so many people who feel scammed by this company. Any promotion this company does is just a ploy to get your money without them providing the basic service you would expect in a customer-respecting fashion. Avoid at all costs.

I ordered pizza for my family and I when the food arrived, the order was wrong. The driver was nice but the person who took the order read back my Order and confirmed what I was ordering. When I called the place I ordered from they couldn't help me. I called grub hub yet again to let them know my order was wrong. They said they would refund me for what was on my receipt that I didn't order. When I checked my bank account today, there is a charge for a pizza place with the same name but in an entirely different state. I will not order through the service again.

Yes hello, just recently a driver for grubhub and let me tell you. Stay away from it, it is complete crap and they don't even bother to do anything to help anyone. If you are having a problem, they don't really care. They just want their money, customers are spending way much money for orders when you can get it for a cheaper price then 40 bucks to have it dropped off. Then us drivers, don't get paid much because grubhub snatches most of it. They are just pathetic to work with, and they are pathetic as a delivery business.

The order is never ready when I arrive at the restaurant to pick up. That reflects poorly on me as a driver. I often find myself apologizing on behalf of the restaurant because I have to wait for them to make the order after I arrive to pick it up. There needs to be a better communication between GrubHub and the restaurant to fix this issue and speed up the process so that is drivers dont have to take the heat. Maybe install a rating system where the driver can report the restaurant for not being in compliance with the orders that they receive through GrubHub. Many times I arrive at a restaurant and they can't even find the ticket for the order that they received and have to fullfil off the GrubHub tablets.

I Hate my boyfriend ordering through the Grubhub. Stupid Grubhub driver Emily who worked in SF delivered wrong place and we can't even text her or call her to explain she delivered wrong place. We should talk through help chat only. I'm so starving now $#*!ing disappointed to get food. And we should reorder food agian… we gonna order through uber eat.
Uber eat never make this stupid mistake ever.

We have to wait another 45min to get our dinner at 8:45pm since I skipped lunch at work.

I'm soo hangry at driver Emily now

I wish I could talk to her and yelling at her at least.

I placed an advanced order at 1pm Friday for a delivery from a high end restaurant for 7pm. At 6:20 Grubhub texted me stating something went wrong and they cancelled my order. They said they refunded my order and sent me an email with details. No details in the email. I called the restaurant and spoke to the manager to see if they knew what happened and they apologized and said they do no do take out for Grubhub or any other delivery company on the weekends because they are just too busy.

Why would Grubhub accept my order and my payment knowing this restaurant does not do take out on weekends. I called their customer service and first was told the restaurant ran out of something I ordered so they cancelled it. I told them this was not true, the restaurant had not run out of anything. I was then told that I cancelled the order, again, not true. After speaking to a supervisor, they offered to give me 2 $25 coupons for a future order and would refund my credit card. Looks like my credit card was never charged and the 2 coupons are for minimum $25 orders. So I have to spend at least $25 to use the coupon. How can I trust them after this failed delivery. This was my anniversary and they ruined it.

I just sat and waited for my order to come. I got a woman who didn't know where she was going and so she called me. I started giving her directions about where east and north was and she said that I was being rude to her and that she was just going to tell them that she felt battered or something and that she wasn't gonna deliver my order. And I told her I'm not being rude to you I'm giving you directions and you don't like the way I'm giving you the directions. I wasn't trying to be rude I was trying to give her directions to my home so she can drop off my meal. So after waiting from 4:33 till 6:30 that woman decided she didn't wanna give me my order so she didn't. And then I couldn't make a new order because I was blocked by GrubHub until they're done with their investigation. I never said a mean word the woman I didn't say anything rude to her I gave her directions and then I got punished. As she eats my food in laughs. I'll never use GrubHub again.

Worst experience ever, they messed up my whole order and when I refused the order. They will not refund my order. So paid $120 for no food and now I have to try and get my CC to reverse the charge. Use another service, not this one. Their customer service will not refund either.

If I could give zero stars, I would. Driver blazed right by my front door, got lost, called me and wanted to know where I was, I tried to give him instructions, he argued with me, told me he was at the right place because "I'm where GPS told me to go", I told him to forget GPS and tried to give him directions, he argued with me saying he was at the right place, then cut me off. Saw him go blazing by in the other direction and disappeared. I then found a message that he had "delivered" my order. Obviously trying to $#*! me. NEVER AFAIN, GRUBHUB SUCKS

Once again after an hour and several notifications saying my orders done and the driver is there. I get a status update saying my order was cancelled! The reason stated was and I quote," The restaurant refused to serve the driver."? Why the:#!$!

I ordered food using Grub Hub. The driver never showed. He lied and said he delivered my food, he didn't.

Ordered two sandwiches from a restaurant for pickup via GrubHub. Order went completely through except for the final confirmation screen. "There was an error, try again later" appears. There is no indication at that point that the order had been processed and your payment method has been charged!
So, I re-did the order. Same thing. Tried a third time with a different payment method thinking that was the problem. Same problem, goes through the payment, then displays an error message.

My lunch ended up costing over 60$$ and the restaurant filled three duplicate orders. They can't back it out or cancel the order. Meanwhile GrubHub get's their premium by charging more for menu items.

They've got quite a scam going!
Abosulutely DO NOT ORDER from GrubHub. Do it the old fashioned way by calling the restaurant directly to place your order, or use the restaurants web site.

This isn't their first time completely screwing up a promotional event and most definitely won't probably be their last. I think the drivers are fine AT TIMES. But their site and support is a huge yikes.