GrubhubReviews 4,556

My account was "suspended" for a third time in as many months and none of the jackasses at GH could explain why. Then they told me they'd have to "review my account" again to see why I was unable to place orders. They also told me it would take 48 hours. Well, after 3 times of BS, I sent a not so nice email and have now been permanently banned from GH.

I've been a long time customer for Grubhub for a few years now and after several years today I had cancel my ENTIRE account. There was several times in the past I kept saying I was going to try alternative delivery apps but I was always bribed by their "free promotion on your next order!" every time they completely screwed something up! First of all the people they hire to deliver for Grubhub is outrageous and unprofessional. During the high Covid season I have not once seen their drivers wear a face mask when handling my food. Secondly, I usually tip AFTER the service if I'm satisfied with the delivery of the driver and on several occasions I had Grubhub drivers beg me for money at the door, So unprofessional! When I expressed this to support chat help center guess what happened? Just a free promotion code on my next order! Ridiculous. There was a week where I wasn't feeling well to cook and was ordering Grubhub back to back that week. I kid you not everyday of that week Grubhub kept canceling all my orders saying they were having "technical difficulties" and I had basically pay double to reorder my food! Lastly, today I had enough when the delivery driver literally walked away with my food! Hispanic Delivery driver Karla from the Queens NYC area was supposed to deliver my food at 2:38pm I reached out to her several times as to why she wasn't moving on the app for over 35 minutes, no response. I then contacted the support center, she finally shows up nearly a hour later at 3:22pm and marks my food as "delivered" when she did not contact me upon arrival nor did I come out to get my food. I legit watched her from my window driving off with my food she didn't step foot out the car! After today I would never use Grubhub a day in my life. There's no amount of promotion codes for this nonsense. Your best bet is Uber eats or doordash anything but this!

The last 5 times I've ordered through GrubHub the driver never notified me that my order was delivered, not through the app, not a text, not a knock on my door and the food sat outside getting cold. I even tried selecting "not contact free delivery" to see if that would force the driver to at least knock but no such luck, not to mention they charge you extra for not using "contact free delivery" and won't refund it to you if call to complain

I order 3 bigger plates from Panda Express and 3 sodas under Grubhub websites. When the delivery guy came, it was only 2 plates and 4 sodas. I called the pander express thinking it was their fault but they said no it's not their problem. This is my first time using Grubhub and will be my last.

I recently was gifted a grubhub gift card so I decided to use their service for the first time ever. I placed my ordered and started tracking it. The time came and went, and even after an hour, nothing arrived. I called the store, and one of their employees rudely told me that they don't even use grubhub anymore and shrugged their shoulders basically. I then went to online chat with Grubhub to get a refund and to let them know the store is inactive and should not be listed for orders. The person on the chat told me twice that the order had been "confirmed" by the restaurant and offered no recourse. I had to explain the situation several times. It is not my responsibility as the customer to verify that the restaurants listed on Grubhub are active Grubhub servicers. It is the customer who loses money if Grubhub does not verify. They eventually refunded me (at least they said they would), but I should not have had to fight tooth and nail to get refunded for a listed active restaurant that is not even using grubhub anymore!

They got me my wrong order and never gave me my refund. I called for about 3 to 4 weeks and they said it's coming but my bank said they don't see anything there

They have the best customer support staff that is always ready to answer my call, I rarely wait, there app is super easy to use. There were times however when my order came late, however they always take care of there customers with a small gift card when that happens!

They use to be good but I got my order and it was thrown all over the deck. Their help line is useless. All they do is tell you how sorry they are and how you're not getting your money back for 3 to 5 business day. They refuse to resend the order and make it right.

I've had multiple missing items from the last several orders with GrubHub. Each time, I had to request refunds. This latest order kept getting the delivery time pushed back. I watched the driver on the progress map, and he picked up and delivered three orders while mine was pushed back. Then, he came into m y neighborhood and delivered to the wrong address. When I contacted grubhub they acted like it was my fault. Very passive aggressive. Gonna stop using them just like I stopped using Favor. Would give negative 10 stars if I could.

Not happy. I just signed up for Grubhub+ because it said I could get a free $10 meal each month. Wasn't until afterwards that saw the fine print of it only applying to pickups. REALLY? Not only are their pickup locations limited, but for those of us that are disabled and without a vehicle, that is a slap in the face. Like I can barely even walk 2-3 blocks on a good day. But trying to walk to and from where the nearest pick-up location is? Not happening. Not to mention that most disabled people are on a limited income to begin with. Heck, that free meal a a big reason I signed up. I use food delivery at least 2-3 times a month, and figured that the $10 a month would make it a good deal. NOPE.

They really can't afford to give members a straight forward $10 off of one purchase per month, whether it is pickup OR delivery? Heck, they could even set a minimum of it needing to be a $20 or $25 purchase. Seriously. Grubhub should do better.

Multiple Partners have complained that our instant pay feature is not working. I haven't been able to add a debit card for a week now. I've tried 11 different debit cards. Six of them I used on grubhub previously. I'm not understanding why our instant pay feature doesn't work when there is so many people that need it #Grubhub

Grubhub charged my mother debit card for grubhub plus, which is an unauthorized charge on her card, she didn't sign up for it at all, now I have to send information that is senstive to them in order to investigate the charges, this is giving me a bad vibe, had a problem similar with Doordash, and now I no longer deal with those fools anymore, looks like it's going to be the same with Grubhub as well

Yet another issue with grubhub delivery. On today's mission to feed my family the grubhub delivery driver stole my food. First thought was damn I guess he smelled that pizza, and thought it was good enough to steal. After reporting this to the customer service, they refused to give me a refund. Instead they offered me a discount that had a value that was less than the food that I ordered. So not only did I tip the driver that stole from me, but I also provided him with dinner. Needless to say, I reported Grubhub to the BBB, and will be calling my bank to reverse the charges. This will be my last dealing with this company good riddance.

I keep hoping they will get better, but they don't. Today, the delivery person changed 5 TIMES before finally getting one that delivered. The order took over 2 hours. I think I've had a good experience 1 out of 10 times. Hey GrubHub, do you even look at online feedback? UberEats is WAY BETTER.

It's hard to believe just how bad the grubhub website is. It will only allow me to put one thing in my bag. So, ordering for 2 is out of the question. It keeps logging me out. So, when I want something from a restaurant, it keeps making me put in my address to see if they deliver there. Then when I choose the address that comes up from their drop down, it doesn't work. I don't see them staying in business if they can't sort this out. UberEats is much better. The only reason I used grubhub is because someone sent me a gift card.

These yahoooo's have messed up 3 orders. Normally one would not go back, but Hoffmans fine paterys are that good, there bear claws goot food!. One order they did not delliver, the next two did not have my bear claws. I PAID FOR THEM BUT DID NOT RECIEVE A REFUND. This is theft, its fraud. Funny thing is the bakery wants nothing to do with this buisiness, for this reason. SHAME ON U GRUBHUB!################$

GrubHub Guarantee is a joke. They will deliver (or not) as they see fit, and there's a 1 in 3 chance the driver will pick at your food or disappear with it altogether. They finally cancelled my order after 2 hours and 3 drivers. Everything else was closed for the night. Jerks. I'll use DoorDash or UberEats instead from now on.