GrubhubReviews 4,556

I've wasted my afternoon trying to adjust an order I was placing. There is no provision for deleting an item selected nor can you start over with an empty cart. Impossible situation! I'll never try using their service again.

I had an unauthorized charge on my account and my account hacked where I couldn't change my password. I contacted grubhub for help and a refund and they could do neither. I asked that my account be terminated and a week later I am still waiting on some sort of resolution. If you have any issues do not expect any kind of a timely resolution as I am not expecting any type of resolution. I have spoken to 6 different people and no one seems to be able to fix it.

My account was hacked. Someone ordered $93 worth of food on my account. I received an email confirming the order, and immediately called GrubHub to alert them to an unauthorized use of my account. That was a week and a half ago and to date I have received no communication from them. I've called several times and have been told my claim is being reviewed, and that I should be hearing shortly, but so far that hasn't happened. Very disappointed and dissatisfied. As a warning, do not have any kind of payment attached to your GrubHub account. Apparently it's very difficult to get a refund if your account is hacked. Terrible customer service.

One time, the driver couldn't find my place even when I was in constant communication and texting explicit directions AND was waiting outside! Driver was about two buildings away and just left. And was extremely rude to boot!

Tonight, no power so I can't cook, ordered Coletti's at 6:37, delivery time of 7:37, and at 7:30 the little delivery car disappeared from the map and my order was marked 'skipped'.

I called Colletti's and the owner said they never received the order, but offered to make it right away (a 10 minute wait) …but the driver left!

I couldn't reorder because the place was closed.

Kudos to the owner of Coletti's for answering his phone after closing, and was very nice on the phone! I highly recommend this restaurant. Just go pick your pies up yourself, otherwise there's a great chance you won't get them!

It certainly not the pizza place, it's totally GrubHub.

Stick to DoorDash or pick it up yourself.

Otherwise you'll have no meal.

Zero, zilch, nada chance I'll try GrubHub in the future.

Good luck if you do. Have a 'plan b'!

I had a stroke 2 months ago and have been unable to get out to buy food without assistance. After ordering from Grubhub 3 times with great service, friends and family generously purchased me $250+ in Grubhub gift cards to assist me during recovery. Now every order I place is cancelled because they can't assign a driver. Unfortunately, they also refuse to refund the gift cards. Customer service couldn't provide any assistance on getting orders accepted and continued to provide me with 20% discounts on a future order... that is of no use to me if I can't get food delivered and became rude when I asked for the money back. I've filed a formal complaint with the Attorney General's office.

We've tried using GrubHub on too many occasions to make this review downright embarrassing.
4 out of 6 times, they forgot part of our order. Trying to contact anyone to get our order, is beyond difficult.
Driver won't pick up, you need to call restaurant. Restaurant every single time has food bag sitting there, left by driver. No refund by delivery service. Every single time, we've had to go pick up remaining order ourselves. RIDICULOUS. DO NOT TIP THESE DRIVERS UNTIL YOU GET YOUR ORDER.
We will NEVER use this LAZY, USELESS service again.

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.

Never ever believe that you will get get your food with these people they just don't care ordered my food and an hour later they said they could not deliver because the restaurant was closed but my beautiful wife went down the street and was able to carry out our order eff GrubHub

I have used Grubhub for a long time. Ordered an hour ago check to see where the driver is. He's dropping off another order. My restaurant is 5 minutes away. I ordered because I'm sick and I didn't want to go out and get others sick. I get in touch with Grub hub. Their app even said he is late! They changed his arrival time and said he wasn't late! Then offer me 5 bucks! No thanks. Cancelled them and erased their app. Why should I wait for someone to drop off other orders when I ordered before these other people. I got zero help. I'll NEVER use them again. The agent was clueless and rude!

My account was broken into and my credit card information was used to place 2 orders toaing over $100 in food several states Way from where i livd.
In the time it took to get a human being on the phone (as there is no way to report this on the site), the second order had been made. I told the customer service representative to put a stop to the order as I had not made it. She elected not to. It's been nearly a week and GrubHub is still fighting me on returning the money - even though they make it impossible to report these issues when they occur and had ample opportunity to put a stop to the 2nd transaction. A new bank card was issued to me and I will never use this service again and I recommend everyone else steer clear

Someone fraudulently place an order via my account in a different state, ticket was made never replied

Refuse to refund when the driver doesn't use the proper bags, and if the food is cold them all they offer is a credit

I ordered Chipotle off of the app and it goes through, only to receive a text moments later saying they're closed. They are not closed. Even if they were, why let me order then? Disappointing and trash customer service, especially since I couldn't even provide feedback on the site or ask why. BS

27 times I have ordered food with no drink. Everyone says they are not allowed to go in the bag to check the order but for the sake of all that's holy "How hard is it to read a receipt and see that there is a drink"? There's nothing better than getting food with no drink over snd over and over. Now this company has the bright idea to start delivery on convenience store items? How? You can't even get a food order correct. Everything should be cash only and if you don't have the order right then you don't get paid, plain and simple because I sure as hell don't want food with no drink. This place sucks wienie. Drivers pull up for delivery getting out they boyfriend car arguing and fighting not even using they own car.

Everytime place order Grubhub and there is in issue they say sorry it will not happen again and it happens again 5 times ask how they are going to resolve it they say it is dining place fault or drivers fault no problem next time I will take it up with the driver if there is a issue and tell them what I think why can't Grubhub not resolve issues and blames it on dining place and driver

Ordered food, got order confirmation text message, driver showed up the pick up the food and restaurant had no idea about my order. The driver called me and started giving me a hard time, are you kidding me? No food, no apology, and they get to keep my money for five days

Understandable everyone needs to make a living, but if they can't find your house, can't speak English, how can we communicate?! Many times my food was dropped off to neighbor's house, I called the driver. They were rude and don't speak English. I have to call and complain too many times at grubhub, where I'm at the point of, should I even bother. It's more of a hassle than convenient.