I ordered a pizza with priority delivery and added a tip. The pizza arrived late, cold, and was left outside the gate on the street despite clear directions to deliver it to my door. By the time I walked down from my third-story apartment, the pizza was covered in ants. When I contacted Grubhub, I reached an offshore call center that offered only a replacement—not a refund. Two hours later, the replacement pizza was also left on the street, cold again. This time the driver sat in his car flashing high beams at me, making it impossible to see him, then peeled out once I picked up the food. The behavior felt threatening. Customer service claimed they "spoke to the driver" so it wouldn't happen again, but it did. The experience was unprofessional, unsafe, and completely mishandled. Never using Grubhub again.
Important Things to Know:
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Grubhub Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Delivery orders often arrive late, cold, or at the wrong location.
- Customer service is unhelpful and often refuses refunds.
- Drivers may ignore instructions and behave unprofessionally.
Most commonly discussed topics
The most helpful reviews behind these summaries
Grubhub is the worst company whose service I used. They work with fraudulent vendors who deliver terrible quality goods. They lied to me about my refund, and it has never arrived. A terrible customer service agent told me it's the end of his day and he doesn't have time to deal with my issue and told me to call my bank, even though I told him I had called my bank already three times before contacting Grubhub. They are just stealing your money. Absolutely disgusting and a terrible experience.
BEWARE GRUB HUB! It was my 1st time ordering GH for my co-workers. I decided to place 3 orders that would show up over a 2 day span. The 1st order, GH canceled because of a "delivery issue". The next day, the 1st order shows up 20mins late & the 2nd shows up over 1 hour late. No sorry from the driver and the driver didn't even get out of his car. Let's not start on the drivers hygiene. & no word from GH! I reach out to GH thru their chat & the AI chat is trash. Finally get to a supervisor & they are copying & pasting what the AI chat bot was saying. Worst thing, the supervior didn't even care about it. No discount, no refund, just "I know this isn't the outcome you wanted". Utter crap. Do your self a favor & don't order from GH.
Let me just start off by saying, I don't like arguing with people, in fact, I will go out of my way NOT to argue. When it comes to GrubHub though? They've had me so mad I cussed at them. 90% of the drivers I've had, don't speak a single word of English, they don't follow drop off notes and consistently leave your order at a completely different address with NO response after you text them. I stopped using this app shortly after COVID for the these very reasons, saw they were having a promotion, so said I'll try it again. BAD IDEA. All 3 times I ordered again, either stuff has been missing from the order, it got dropped off at a different house, or like last night, I was given someone else's order entirely. I had to FIGHT with them the order before this one to get credits and knew it was going to be worse this time, so I did what anyone would do. I TOOK PICTURES. I took a picture of my receipt on GrubHub, the receipt on the bag, as well as pictures of the food. They flat out told me that because there have been "an unusual number of wrong orders" that they weren't going to refund me when all I asked for were credits towards my next order. They basically called me a liar and closed the chat immediately. EVEN THOUGH THEY SAW THE PICTURES. This company should be put out of business just for the customer service alone. There's a reason they offer a free month of GrubHub plus, and there's a reason they only have ONE review posted under the app store.
The food quality was AWFUL! Order was supposed to go through Wings Things and More in Owings Mills MD. The chicken was AWFUL. Dry inside, greasy outside, and their buffalo sauce tastes like vinegar and maple syrup. Just disgusting. STAY AWAY!
The first time we ordered from here it worked great but the last time it took 2 hours and the food was cold and they gave us a credit and we used it only to wait over 2 hours and the restraunt closed and never got our order and it was too late to order from anywhere else
I end up using grubhub quite a bit, if only because it is a great aggregator of all the delivery options nearest to me. The software is a bit "janky" on my computer... actually runs smoother on my cell phone. The full web pages load poorly and are difficult to maneuver on my PC. So for convenience of browsing lots of choices it is great. I do not like how to make up for the grubhub cut some places raise their prices but I get it. I take it with a grain of salt because I am getting "free delivery". If I was a business I would feel almost compelled to sign up for it just because people like me are so likely to use it and not search the web for other places. The review system is pretty harsh (a lot like this site lol!) a lot of people go on just to rant and complain and will give some really good restaurants terrible reviews for things that are really trivial and not indicative of a restaurants' overall quality. Gotta love the internet as a place for people to recklessly vent and hurt businesses... sigh.
Ordered for years and usually good. But tonight I did not know that roommates paid by credit card asked driver how much he said 25 so I gave him money and tip so he stoled money so watch the drivers not so honest. Right now never want to use again. They hire criminals
Absolutely, terrible business! This is the second time Grubhub has done this to me. After waiting two hours for an order, calling twice and being reassured that the order was on its way (even though, the restaurant had been closed for two hour), then a very rude unapologetic customer service agent was completely unhelpful. My advice, don't ever use Grubhub.
I am DONE with ordering through GrubHub.com. Every time I have ordered it has taken 1.5 - 2 hours for delivery. I could've gone and picked it up in more than half the time. You are not providing conveinence if you take so long AND charge $5 - $10 for delivery. Pull it together GrubHub
This is for a Virginia location. If a restaurant is going to take up to 90 minutes to deliver the food then they shouldn't advertise as a delivery option. The service person at Grubhub was great, she determined that the wait time had been adjusted to an hour and spent a very long time on hold with the restaurant trying to cancel the order when I said that was just too long. The restaurant (Chili's in Reston) left her on hold for at least 10 minutes. I will not be using either services again.
Will never use them again - ordered from Popeye's and was I shocked to find out that you pay much more by ordering online through Grubhub - I paid over $20 for a $10 order - never again. I would suggest you use Seamless.
Grub Hub is awful. I've given them more than a few chances. Can never ever get your order correct. Today was the last straw. I ordered Subway thru them, kept getting kicked out of the website, contacted them to make sure my order went thru. Was told first time, yes, your card was charged. Didn't get an email confirmation... waiting for my food for hour and a half. I webchatted again and was told - order never went thru, card not charged. Really? Such a simple idea that they obviously cannot master. DONE with GRUBHUB.
So we ordered dinner last night through Grubhub here in Dallas. The guy was over 30 minutes late with our food (total time since ordering - 1.5 hours), blamed the restaurant, and he forgot the pizza, which was the main thing we ordered. My wife had to run down the street to flag him down. Then he asked her if our pizza was the one "with green stuff" on it? (yes dude - spinach). So he digs around in the back of his car and hands her a pizza box. The box is cold - we open it - pizza is colder than room temp. SO this dude was basically driving around for who knows how long with our pizza when we live 1.5 miles from the restaurant. (we now know we should have just gone and picked it up ourselves - but wife wanted to try out the whole grubhub thing)
Moral of the story - it wasn't the restaurant, it was grubhub. They did not charge us for the cold pizza and cold pasta.
We then went to Wendy's and got burgers.
Girlfriend and I have used grubhub multiple times with great success, but tonight tried to order sushi from a place we've ordered from before and were given an error message. We tried to place the order again and were once again given error. Upon checking the bank statement minutes later, we found that two charges were applied within minutes. When we called the restaurant, they said no order was received. When we called grubhub, they said nothing went through and they couldn't help us without an order number. Because we didn't have an order number, they claimed that they couldn't do anything for us. Now we are out over $80 and have no food coming! When my girlfriend asked the customer service rep to refer us to a manager or tech support, she was told nobody could help. Why can't they help? They are the ones who charged the card, you would think they would have some information?
Their website is garbage and buggy. Locations aren't "remembered", they're cloned and forced you to retype.
The filter to search for food is broken.
Adding an item on a menu is painful.
Worse off their customer service has an attitude.
AVOID
This site is awful. I placed an order, THEY messed up that order and then told me there was nothing they could do about it. Then they offered to give me $5 in "GRUB HUB DOLLARS" to apologize for the error. He then got snippy with me at the end of our conversation. I was starving and this crappy company messed up my order, and then gave me attitude.
Great site for all types of take out and delivery places. Gives discounts to frequent users on top of the discounts that one may get from the restaurant, which I find financially endearing. Also they have a very easy to use chat service which is online 24/7, to help check up on orders that are late or whatever else you may need help with. You can store credit card info, etc, making ordering in very simple. I sometimes put the order in from my droid and then it's there minutes after I arrive. Great stuff.
This website is just awful and doesn't even compare to campusfood.com.
First of all, it keeps on asking me where I am and there is no way to make a default location. If you give people the option to list more than one address, at least allow them to choose the default location.
Second, why the hell would I want the restaurant with the highest delivery cost to pop up when I use the filter? Who the hell goes out of their way to list the most expensive delivery charges first when they want to order a meal?
Third, having to scroll down a list of cuisines I want is just poor design when you can list most, if not all of them out.
Fourth, the list of restaurants that you display is dwarfed by your huge ad for yourself. I would not be on this website if I did not know about it already. I visited the damn site to look at some restaurants and order some food, not to look at a huge green arrow surrounded by useless white space.
This site is just disappointing and any of the improvements from campusfood.com are just overshadowed by the lack of attention they put in to designing this site.
Compared to Seamless.com this website is AMAZING. I really dislike seamless. Every single time I tried ordering from them I first must waste 15 minutes for them to verify my address, because even though I have a registered account they are too stupid to remember where I live.
GRUBHUB NEVER HAS PROBLEMS.
Its very lovely. Easy to handle, and their own customized menu. This is the 1 website I probably visit and buy something from once a week.
Great if you want to avoid as much social interaction as possible when ordering food. That, or if you're just lazy. I also like that it gives you a clear set of all the restaurants within delivery distance of where you live.
I've already posted this in the seamlessweb review, but reposting it here since its a comparison on grubhub and seamless web
It's 3pm on a Sunday, and this is the number of restaurants I found available to delivery to my address in hells kitchen at this moment
Seamlessweb: 280
Grubhub: 261
--advantage: Seamlessweb
Grubhub's design looks prettier, but I feel like seamlessweb's UI is much more useful.
I'm very big on reviews (obviously so are you if you are reading this.) Seamless web allows me to sort by stars and see how many reviews the restaurant has, a feature Brubhub does not have.
Grubhub does has yelp reviews as well as its own reviews, but what's the point if it doesn't link to yelp when you click on it?
Also when I go to the menu, the smaller font on seamless web makes me feel like I'm looking at a real menu, which is good.
Grubhub has the menu on the right bar with other restaurants still listed on the left bar. Why would you have take up valuable screen real estate when I've already chosen a restaurant? Also, because of the huge font, you have to scroll twice as many screens to see the whole menu, which is quite annoying.
Another advantage Seamlessweb has over grubhub is the most 'liked' and most 'popular' item boxes on the right, which is very useful when you are exploring new places to order from. I wish yelp would actually have a menu and the same kind of feature so i know what dishes to order when I eat in at a new restaurant!
Overall, seamless web the better site to order delivery from. There's a reason why all big banks use seamless web to feed their overworked excel monkeys!
The most overrated food delivery website out there! So many restaurants without online ordering whats the point? I usually order from eat24hours.com best one in the market by far.
Do you like food? Do you like the internets? Do you like not talking to "restaurant-folk" on the phone when you are hungover and watching a "Wings" marathon?
If you answered "yes" to at least two of the three questions above, do yourself a favor and check out grubhub.com the next time you want to get delivery. Grubhub has the menus of all of your favorite delivery places in town (the ones that subscribe at least) and allows you to select items off their online menus via simple check boxes/radio buttons, pay online using credit card, or defer payment to cash upon delivery. I have been using grubhub for months now and I absolutely love it.
Highest recommendation possible!
