GrubhubReviews 4,556

I've used grub hub religiously. Even after they discontinued the much loved rummy game. I continued to use their service. Without a hitch. However, this pat weeks experience has made me completely refuse to use the app. I ordered food via their app. Was charged on my credit card. I didn't get any call. So, I decided to just check my email. Thankfully I did. I Recieved an email stating that my order couldn't be processed. I call grubhub WHO CHARGED ME FOR FOOD I WASNT RECEIVING. I ask why it was cancelled without any call. I was told I HAVE TO WAIT TWO DAYS FOR AN EXPLANATION AND UP TO FOUR DAYS FOR A REFUND?! Seriously. No apology. No attempt to remedy the situation. Basically we took your money and now you have to wait without a reason why. I will never use them again. Seamless, I'm back.

First they tell me a 40mins. Alrighty, wish I knew that BEFORE I paid.
Then suddenly the texts keeps pushing it back... And back... And back... Food showed up after an HOUR AND A HALF.
I live 3.5 miles away from the Chinese food place I ordered from; my hubby and I just felt lazy. NEVER NEVER NEVER will I use this service again!

To top it all off:
My order was completely wrong, had to 3rd party between the restaraunt and the delivery service. Why didn't they CHECK THE ORDER?!
The food was COLD.

I got a re-deliver 40 mins later.
Food was cold again.
Whatever. We give up.

How in heck are they still in business?!

Ordered food at 12.07 pm and expected delivery is at 2:30. What the Hell! I can drive over there, eat and come back by then. Then I call the restaurant and then won't even confirm having the order. They tell me to call grubhub. Grubhub has no number that I can find to call. I tried to use the "chat" they won't even respond to that.

I have tried this service twice. Totally not worth it. It is a shame because the website is nice. Nice to filter by restaurants that deliver. That is the only reason they get even one star from me.
Save your time and frustration = don't use this site

I ordered food at around 1230 am since my baby is little & i was starving & didnt want to wake her up. At 2 food wasnt here yet! Gave it till 215-220 since it said 30-90 mins. Food didnt get here, so i cancelled it, i was starving but super sleepy, come on 2 hrs later!

Well went to sleep & got freaked out at 4am when i have my door bell ringing! Seriously 4 hrs later & after i cancelled it & after i was asleep for 2 hrs?
I guess they never got the message that i had cancelled the order!

I was pissed this late, u wake me & my baby up, after 4 hrs? Nooooo, i didnt take the food i was 2 mad & told the driver i didnt want it!

I have had issues with time of delivery in the past but we were hungry So i ordered food at 9:30 pm. My mother and i were watching a movie so we dosed off. At 11 pm i realized the food never came! My mother is now starving and most restaurants are clised at this time! Called their 800 number and all they offered was to comp my order! Really? WTF! My mom is super hungry with no options and you wanna toss me 50 bucks! Hell no! Please do not use this service. I would rather eat a cockroach than to ever ever use this service again!

Great concept. Unfortunately, bad service. I have ordered from GrubHub 5 times. 3 out of 5, the food was 20 minutes late, and two of those times, I had issues with my food. Talk about being late, and having the food cold. The first time, I did complained, but ended up eating the food because I was hungry. I didn't get reinburse, but the delivery charged was waived. Wow! $2.00 off for the inconvenience. The second time, I had requested them to remake, and gave me a $10 off promo code for the inconvenience. I ended up canceling the order because it was 4:30 pm and they still have not delivered my lunch. If you don't mind waiting, food cold and late, then GrubHub is the one for you.

KAI-LI Kitchen in East Setauket, NY is the best. From the time you enter their take out kitchen you are met with a freindly smile. They has matered the art of Fried Chicken Wings. Sorry Jumbo Fried Chicken Wings. Be sure to order a bag for yurself and each member at your dinner table. They are the best in the Three Village area. Not just their chicken wings, but all the foods offered. If you call it ready when you arrive. If you instead and drop in its not a month of Sundays before the food is ready. Check out their menu@ www.kailikitchen.com. Located on 25A in East Setauket. The best food in the area. *******338 for great food with a wide smile.
Ken
Their best Fried Chicken Wing customer EVER.

I ordered from a restaurant. It took 20 minutes for me to get a confirmation email. Same email said the meal will arrive 20 minutes later of course. When I called grubhub they could not care less and said it is the restaurant fault and claimed they can't know... Even though it was written in front of her. When I tried to explain or speak to a supervisor I was hung up on.
LOST A CUSTOMER.

I've ordered from GrubHub before, but it's been awhile.
Now today after the Hwy 101 fiasco I need to treat myself to some food.
I placed an order at 5:30 and it said it'd be here at 6:54.
Then it was revised to 8:19 and when I called the restaurant they let me know that GrubHub has been tripping and they had only received my order at 7:20.
They need to put an alert on their app.
Also, I never received the confirmation text.
I'm even more irritated now.
I probably will delete the app after this incident.