GrubhubReviews 4,556

Placed an order at 5:36PM. Confirmed for delivery at 6:25. Checked the site at 6:40 when food had not arrived. Delivery time had been revised to 7:25. Called the restaurant. THEY DID NOT HAVE OUR ORDER. Complained to customer service with GrubHub and guess what? The phone number has been disconnected and my chat went unanswered. Called the restaurant again, and THEY HAD JUST RECEIVED MY ORDER AT 6:50 PM, A FULL HOUR AND HALF AFTER I PLACED IT. Yes, forgive me, I'm shouting. Now food is expected at 7:45. WILL NEVER USE GRUBHUB AGAIN.

Quite frankly, my tipping style and decision to GIVE my money away is up to me. When the app recently turned into a will you tip by credit card now or tip when driver shows up thing, I won't tip at all. I love tipping good drivers but it should not be expected and I shouldn't have to enter how much I will tip and whether it will be by CC or in cash at the door. None of your damn business! Looking at the Eat24 app as I write this.

If you are hungry, either go get it yourself or use any one of the other reputable food delivery services. Grub Hub will do nothing but take your time and your money. 5 out of 5 times they messed up my order and I am now done. Gopheritdelivery.com, seamless.com, eat24.com or doorstepdelivery.com are all better services and i think even a bit cheaper. The cool thing is these other companies also give promo codes for discount or free food! Grub Hub does like 3 times per year. The choice is obvious. Grub Hub sucks and is unreliable.

Ordered a local mexican restaurant with them... was going to take an hour and a half. We were ok with this because it was pretty late at night. 35 min after it was supposed to be delivered I called customer service to find out why and she said she needed to call the restaurant. The restaurant had been closed for an hour at this point. Never was delivered and customer service was unbelievably unhelpful. Acted like nothing was unusual. What a joke... DO NOT USE GRUB HUB UNLESS YOU WANT A HASSLE AND NO FOOD. We will see if I ever get my money back

Grubhub has the most incompetent morons working for them that could possibly exist. Everything goes wrong when I try to place an order. They display restaurant options for restaurants that aren't actually delivering food, and they display food choices that aren't actually available. Then they rejected my credit card even though it is perfect fine, for reasons that still haven't been figured out. I just want god damn food and they have made this unimaginably difficult.

AMERICAN ARBITRATION ASSOCIATION

THOMAS C SOURAN)
PLAINTIFF)))
V))
GRUB HUB, a corporation,) Cause No._*******879
RUDY MENDOZA, an employee)
SOPHIE HANSON, an employee)
DANIELA DORFZAUN an employee)

American Arbitration Matter seeking Wrongful Discharge, Breach of Contract, Overtime

THE PLAINIFF REQUETS THE ARBITRATION BE HELD IN WISCONSIN WHERE THE ORIGINAL CONTRACT WAS EXECUTED AND SIGNED

Grub Hub, on information and belief they can be served at 5 Bryant Park, 5th Floor, New York, NY *******, Att: General Counsel;
Rudy Mendoza, on information and belief he can be served at 211 West Washington, Suite 2100, Chicago, Illinois *******;
Sophie Hanson, on information and belief can be served at 211 West Washington Street, Suite 2100, Chicago, Illinois *******;
Daniela Dorfzaun, on information and belief can be served at 5 Bryant Park, 5th Floor, New York, NY *******
Now Comes Thomas C Souran, (Souran or PDSP) and in support of his Arbitration States as follows:
Jurisdiction and Venue
1. Jurisdiction is proper at the American Arbitration Association since it is provided for in Paragraph 14 of the Delivery Service Provider Agreement.
2. Paragraph 14 of the Delivery Service Provider Agreement provides that the Defendant will pay for the Arbitrator to hear this case.

I'm only giving them one star as I was not able to give them 0 stars. Food takes about an hour more than the estimated delivery time ( in multiple restaurant) in Chicago. It is better to just order directly from the restaurant or prepare your own food. Delivery fees are very expensive for the additional one hour time than it normally takes. I'm very disappointed if this app that Inhave deleted it from my phone. NEVER USING IT AGAIN

I am a Grubhub delivery driver. The wait that you are experiencing when receiving your food really depends on the restaurant. Sometimes they are swamped and tell us it isn't ready yet and that we should come to pick up the order. I waited over 40mins once to pick up a customers order. So by the time I delivered it on the other side of Brooklyn the customers are already pissed off.

Another thing is Grubhub is a shady company. They keep the tips for themselves and don't give it to the delivery drivers. I beg customers not to tip through the Grubhub website/delivery app. We never get that money. Cash deliveries are better for us. Grubhub has conjured up a ridiculous contract and in fine print robs the delivery driver of their tips.

I used Foodler often for a couple years but will never again. Started receiving additional charges notices from them regarding requests for "extras". Of course these notices came after the food was delivered. If you ask for anything "extra" whether it's mayo or cheese, expect to get slapped with an additional $2 plus tax charge on your credit card. Pricing for extra's should be revealed at the time of purchase! I won't order again.

They say, while you are waiting on hold for over ten minutes, that they have amazing customer service. Every time I call, they are experiencing "unusually high call volume." That should tell them, and you, something. First, how can you say that you have acceptable customer service, let along amazing, when every time I call it's over a ten minute wait?

Also, too many times when I call a restaurant is out of something. So the restaurant calls to tell me this, I have to talk to grubhub to make sure I am not going to be charged, on hold, hear all kinds of excuses and thank yous for my advice, etc, etc, but it happens too often and they either need a way to update menus for out of stock items, or tell the restaurants that if it keeps happening then grubhub will stop using them. It's like everybody associated with this place is in denial. It's all happy, happy, joy, joy, we have such great customer service... when they've irritated you, wasted your time, and left you frustrated and hungry.