GrubhubReviews 4,556

I've used Grubhub a few times because it seems convenient. Well it isn't. They always mess up the order and forget things- no matter what restaurant we order from. Today when they forgot something they told us they couldn't send it back out, but that we could order it again. The refund will be in 3-5 business days and we can't order what they missed because it doesn't meet the delivery minimum. They are completely unhelpful and rude.

This is the worst place to order food from. I'm traveling with a child and orderEd my food at 6:59PM, with a guaranteed delivery time of 8:25 p.m. At 8:40 I called to inquire about my food and they said it would be an additional 10 minutes, and they gave me a $10 coupon towards my next order(of which will NEVER happen), at 9:10 I called again and they said the driver would be there any minute. I called again 30 minutes later and they said the driver is pulling up now, keep in mind I was standing in front of the hotel in downtown Seattle at this time. So I took it upon myself to call the restaurant directly, of which after getting the run around with them they hung up on me. It is now 4 hours later and I still have not received my food. & I dare them to arrive with cold food and have the nerve to charge me $50. There will be hell in the city if that happens. This place should not be in business if they cannot deliver what they promise they will deliver. I had better see a refund on my card, or the Attorney General and the Better Business Bureau would be the least of their worries. It is the reason why this place will not last long. It is not right that people come to travel and they don't have rental cars and they depend on places like this to feed their families and instead of giving them what they paid for, they give him the runaround and offer no compensation. Word to the warning just go and get your food yourself.

So I just ordered grubhub tonight in LA to get veggie grill delivered. My apartment is four minutes DRIVING up the street from this restaurant on sunset boulevard. So I got a text at 9:13pm saying my driver was on their way with my food. It's 9:48 pm, still no driver, so I called the customer care line.

First, the "delivery issues" number located on my GrubHub receipt left a phone number that took me to the Veggie Grill location, not GrubHub. So I had to google GrubHub's actual customer service line to call.

I called the number and a guy answered. I told him what was going on and he said he was putting me on hold to get in contact with the driver. Instead, he put me on hold for TEN MINUTES with no update. It doesn't take ten minutes to call your driver on the job to ask where their location currently is. I know businesses often put customers on "hold" when they don't want to deal with something, so I'm thinking that was the case.

I hung up then called the number again, this time to get a different dispatcher's line. She "apologized" for what was going on and said they can't do a refund, and she would send me a text with an update. I got off the phone with her, but no text. Then she said delivery time takes an hour? When the restaurant I ordered is up the street from my apartment...? She didn't specify if this driver had other orders he was delivering or not.

I ended up getting my food right before 10, but no explanation or apology was given by the driver. And no text.

I ordered food at 12pm and received a email saying it will be delivered between 1-115... it was 1:50 and got nothing so I called the restaurant and they said they received nothing and that they would contact grub hub and call me back to let me know. 10 minutes went by and I got no call so u called them back for them to tell me grubhub never faxed over the order and they have it now. I asked if it was possible to get reimbursed something for the delay and I was told it's the Internet and that sometimes these things happen. P.s. I received no apology. So I spent 30$ to wait 2 hours for some food. If i would of never called the first time no one would have called me. The restaurant is called College Pizza in boston. Never again for either college pizza or grubhub.

All of these new tech services are the same. They make you pre-pay for the service. It was a brilliant idea on the drawing board, but the service is carried out by a delivery man or taxi driver. Once they are pre-paid... there is no reason to provide service. No more foody sevices, no more uber, no more flywheel... i want to talk to a dispatcher. I want to be able to call my delivery guy. These tech. Companies are systematiclly eliminating any human interaction. CUSTOMER SERVICE IS HUMAN INTERACTION. No more eat 24!

Called to cancel an order because they changed delivery times last minute and I had to wait another hour for my food. The customer service representative "Jacqueline" was very incompetent and rude. She had to call me back 3 times because she was unable to write down the correct order number I gave her. She then blamed me saying that I kept giving her different numbers. When I complaint to her, she simply hung up. I called again and was finally helped by another representative who knew how to do her job.

I wish I can give this company negative stars. Ordered from Foodler last night. I recently started using this delivery service frequently in the past 2 weeks, sometimes they take a bit longer than anticipated, but at least got the job done. Yesterday evening, upon another late delivery, I realized an entree was missing and my dessert order was short. I continuously called the number listed on their page (and confirmation email) and received no response. The phone just continuously rings. I proceeded to contact the restaurant directly. They advised that the order was picked up complete and to contact foodler directly (they believed the delivery service neglected to give me an additional bag). I texted the number that indicates food is about to arrive that there were items missing from my order. I received an initial response asking what the items were and then texts completely ceased. This is a highly unprofessional company that lacks any customer service.

I'm baffled that this is how they do business. I paid $10.95 for an additional entree and $9.50 for a dessert I only received half of. After writing a comment on their "Contact Us" page, since there is obviously no other way to reach a rep from this company, I received the following response: "At Foodler.com, we take care to confirm your order immediately after you place it online. If the restaurant confirms all of the delivery details with us,
Then we send you the confirmation email. Unfortunately, the rest of the process (delivery service, quality of food, etc.) is out of our hands. Regardless, I apologize." I'm stunned that they don't even offer a reimbursement or try to resolve the order to deliver the food I ordered & paid for. Complete rip off. I've sent them yet another e-mail when they reached out to me to "please rate your order." This business is totally unreliable - they take no responsibility for the delivery process or customer service at all. I will never use Foodler again, what a joke.

These people have a very simple job. They take an order from me. They accept my payment. They transmit the order to the restaurant. They tell their delivery service to pick up my order. They deliver my order.

Eat24 seems to be VERY good at accepting my order and taking my money. After accepting my money, nothing else seems to work. (It also seems to be a common theme according to the reviews I've read... after the fact.)

I placed an order for about $100 worth of food. Service charge was almost $30 and they asked for another $20 gratuity. That's a $50 (50%) premium over the menu price for my food order. The order was placed at 8:57 PM. Apparently, although they accepted the order, they would NOT fulfill the order because the order was "too close to the cutoff time" of 9 PM. Nevermind the restaurant is open until 11 PM. Nevermind that they ACCPETED the order and TOOK MY PAYMENT. Nevermind that the order was placed BEFORE the "cutoff time."

DON'T WASTE YOUR TIME OR HARD EARNED MONEY ON SOME HALF-BAKED SERVICE THAT CAN'T DO A SIMPLE TASK.

I ordered food back in August when the grubhub serves went down they handled this wonderful at the time, and even sent a free $10 off my next order.

A month later I go to use this and it has expired. I call grubhub to clear this up. Instead I spend 5 min with a rep who was super rude spend another 10 minutes on hold then the supervisor tells me he can't find evidence of this coupon and asks me to do the work for him.

The last two times ordering from GrubHub has been more of an hassle than it's work. I'm disappointed I've recommend friends to use them, and now want to them otherwise.

Tonight was the last straw. Probably a 75% success rate. But if 1 out of 4 times you don't get dinner it's not a good situation. Usually what happens is you order, your food is 'being prepared', and then after 30-40 minutes you get a call telling you that there never was any order, it's cancelled, there's no driver, etc.

The problem is grubhub is a good idea that doesn't really work. They can't make restaurants look at a fax machine, they can't entice them to pay attention. Restaurants repeatedly told me it is MY fault for using grubhub, and I finally agree w/ them.

Ordered my LUNCH at 3pm - only to have their driver show up and hour and half later at my building and deliver my already paid for food to another apartment despite me saying it was for me.
I wanted to cancel but after speaking to customer service I had them resend the order and ANOTHER hour and a half later I call the restaurant after receiving no reply from EAT 24 and the restaurant says they NEVER resent it bc EAt 24 completely cancelled the order.

It's 7pm - I still have no lunch! Save yourself the headache (this is not the first time they mess up my deliveries) and use another service!

This is buffoonery at its finest. First time we ordered, no problem. Second time, we waited over an hour for our food. Tonight, 2 hours after we ordered, no delivery, we called the restaurant and were told that our food went out an hour earlier. After calling Foodler, they had no explanation for why our order wasn't delivered, and in fact, couldn't locate the driver. This is an incompetent group of people, poorly managed, and poorly organized. Do NOT use Foodler in New Haven! Call the restaurant directly as most of them deliver on their own.

Made an order online since they partnered with Taco Bell. Got the wrong food entirely. Not even close. No big deal right? Mistakes happen and hey, they've got a customer service chat. I contact them. It takes a full hour to get any help. They kept bouncing me around in chat and the finally somebody calls... to put me on hold for 20 minutes.

After over an hour of waiting I get a refund I get my money and am told I can just re-order it... so I do. The same delivery driver cannot find my very public, very much on a main street with a giant 10 foot sign office.