GrubhubReviews 4,556

Placed an order, had an emergency and had to leave. Logged into the app and selected cancel my order. They never responded. I emailed them and they said my order had been delivered successfully. Wait, what? TO WHOM? Did somebody at my place get a free meal on me? Who signed for it? Because I always have to sign for my orders.

They've been giving me the run around and ample attitude whenever I try to call for a solution. Guess I'm out $35 and they've forever lost a customer.

I placed an order to the local wings town and the food NEVER arrived. I place my order at 8:51 pm, it is now 10:33pm and the store is CLOSED! When I chatted with a CS rep they claimed that they called the store and the order was on its way. That was 9:45pm. I decided to call the CS number because no one was responding on chat. It rang for 5 minutes before someone picked up the line. I explained to the lady what was going on and she still said she had to call the establishment. I told her NO ONE WILL PICK UP BECAUSE IT IS CLOSED! She proceeds to tell me that she needs to call the owner and talk with her manager about refunding me, told me to give her a few minutes and then hung up the phone. I am So pissed. I ordered this food to have a movie night with my girls that not going to happen. Now I have to drive around town to find something to eat because we are hungry as hell and our hotel room doesn't have a stove. This is the absolute worst company to do business with. AVOID AT ALL COST. I have contacted my bank for a full refund,

Was given a coupon to a local restaurant for first time users. They claim it was only valid for the first 10 people, though it said nothing on the coupon about that. When I called, the condescending girl offered to read me the small print that conveniently happened to NOT be on the coupon. Then, even though I was potentially a first time customer, offered no discount for my trouble. Let me tell you guys something - an apology for how much your policies suck is not an excuse for customer service. No thanks.

I ordered at 5:40pm from The Flying Falafel. At 7:45, the food was delivered. I cancelled via the eat 24 app multiple times. I even called the restaurant to ask what was taking so long and they told me that the eat 24 delivery driver never showed.

So after two hours, he shows up at my door. He hands me a waterlogged, soaked bag. It is dripping - this is how wet it was. I immediately said, wow! He just walked away. I have pictures of how the food was delivered to me. The containers were opened and smashed flat. The containers were so water logged that they were tearing apart into the food.

I have never experienced something like this before with delivery, and although I understand we are not performing brain surgery here, there's still an unacceptable threshold when it comes to customer service. I will be posting these pictures on online reviews and if there was an option to upload here I would include them as well. I'm pretty shocked, and above all else I need to make sure I am not charged for this order. Everything was soaked, stale and soggy.

After three attempts to call the 24/7 customer service was unsuccessful (it just rang and rang for over four minutes), finally the call was answered and immediately disconnected by the other party. I am not paying for this.

This people are not customer care... they are protect grub hub. From the very beginning, James told me grubhub is only a technology platform... all issues belong to the restaurant or delivery service. COME ON... I'm paying you... take some responsibility!

They screwed up my order not once, but twice and still offered nothing. When I finally got a "manager" Carolyn. About it not being grubhub's fault, I let her know that uber was also just a technology platform but they take responsibility for their drivers and cars. Carolyn's comment to me? "I don't take public transportation." REALLY?

I think that sums it up! I will not order from them again. In fact, the idiot James told me they use "dining in" in Dallas for delivery... why shouldn't we just go thru them?!

I decided to use the services before i read the reviews. I then decided to read the reviews and began feeling iffy about the service. I read so many negative reviews that made me almost cancel the order. Being me and not following the crowd, i decided to wait and see for myself. I placed my order at 1:40 PM and was given an ETA between 2:24 PM - 2:34 PM. My order was delivered in my office at 2:30 PM. I am very satisfied with the service.

We didn't know that GrobHub was a extern delivery company of the restaurant we ordered.
Their food was ready after 30 minutes but they picked it up after more than one hour.
We recieved the finished food cold, 45 minutes afer producing and 30 minutes after our estimated delivery time.
In addition there was no accomodation from GrobHub's side regarding the delay.

I would highly recommend you to only order there if your very flexible and don't want cold food.

I placed an order for Chinese food. I forgot to add a drink. When i called restaurant they informed me order was never placed. I placed the order directly with restaurant since I was hungry and figured Id deal with Eat24 later. I called the service the next day and was told since my order was pending it would get deleted from my bank account. A week later the charge was still there so I called Eat24 back and this became a back and forth dilemma from phone to eamil only to be told they dont have record of the credit card I claimed that I had made the transaction; this is after I sent them a picture of my credit card and a screen shot of the charge on my online bank statement. I replied to their email stating that I had already sent them the needed details and that I demand my money back or I was to contact my bank to dispute the charge and I would leave them a bad review online. I am now on hold with my banks dispute claims department so hopefully i will get this resolved soon.

I put in 6 different promo codes and not a single one would work so i called customer service and the girl tells me, well they've reached their limit. Ok so everyone else got their deal but because I'm last i line, they refuse to honor their so called promo.
What a joke. I asked the lady if there was anything at all they would do to help me and she said no not at this time. What kind of customer service is that? I want to unsubscribe now! You will never ever ever get my service and i promise to tell every single person i know or see on the street not to bother with grub hub! I wish i could swear because i seriously have some choice words

I ordered my food and was given a time frame of about 90 minutes. I received an email update saying my food was being prepared about 20 minutes later. Another 10-15 minuets after that I was called by grub hub saying my order was cancled and sorry for the inconvenience then the dude hung up. I didn't get a name or anything else before the phone hung up. There was no explanation or anything. My card was charged and I have yet to have the refund

I received a door promotion coupon $15 off which has expiration date of 1/20/2016. Coupon simply did not work when I try to order online. So I just called the customer service *******085 and talked to the Lady who put me on brief hold and after few minutes she said that manager is aware of this issue and they have so many calls that people's coupon are not working. They simply ran out the promotion although coupon is valid. Dah! Why would I ever even order from here? I wish they have 0 Star. Lol!