GrubhubReviews 4,556

GrubHub - don't do it. Delivery took 75 minutes from a restaurant that is 10 minutes away. Delivery time was pushed back twice. After talking to the restaurant, it was clear that the problem was the GrubHub driver. Not only was the food picked up late, but then we could see from the GPS in the app that the driver sat for 10 minutes at the street instead of coming to the house. Finally I get a call from GrubHub saying the driver is lost. OK, if the driver is lost, then have the DRIVER call for directions, not some guy obviously calling from Eastern Europe using a Chicago telephone number. My wife went out to the street to get the food from the driver.

Now it gets worse. The order was incomplete. I call the restaurant (which is fantastic - we have eaten there before) to see what's up. The restaurant has a check-off system for every food item in a to-go order, and they report that the missing item was checked off. The GrubHub driver picked up more than one order, and the restaurant thinks the driver put the missing item in the wrong keep-warm bag. The restaurant offers to send a replacement, but GubHub WON'T DO IT. GrubHub says we have to order the item again. However the item is below their minimum, so they won't do it.

At this point the restaurant has called GrubHub and so have I, both of us getting the same BS about GrubHub fixing THEIR problem. I get the restaurant on a conference call with the GrubHub rep. The restaurant offers to charge $20 for a $15 item, which seems to fix things, but no. I ask about ETA. The restaurant says the missing item is ready to go now. The GrubHub rep still can't give an ETA. What about a refund for the missing food item, or the extra $20 for the replacement that I will have to pay for via the app in order to get the order moving? GrubHub can't give a refund for either of those things. All they can offer is a $5 coupon on a future order.

I ask to talk to a supervisor. I finally get someone who is based in the USA, but she can't offer anything beyond what has already been discussed. She does offer to refund the missing item, but as of this writing that hasn't been done.

GrubHub is a COMPLETE SCAM. Do not use them

My Chinese order had a specific order which I've never had an issue with before. When it was delivered I could not eat it. I threw it in the dumpster. When I went to their online chat, they sent the driver back & wanted me to get it out of the dumpster & give it back to the driver in order to be refunded, Who in the world would dumpster dive to get $ back. I ate the loss. Will never order from them again. App was deleted. Be aware.

The company cheats you out of money all day every day. They'll say you are guaranteed at least minimum wage per hour, but God forbid you reject or even miss an order because they'll take the pay you had gotten from earlier in the day away from you! There were times when an offer came in right when I'm delivering to the customer and I missed it. Do they want me to tell the customer "hold on I'll give you your food after I accept this next offer"? Also, your tips go towards your hourly pay. You can make like $7 in tips on an order, well that went to your hourly pay. (I learned that it's best to tip all food delivery drivers and servers in restaurants in cash cause it helps them better, I recommend everyone else doing the same)So if I'm lucky I get $10.00 an hour, and that's usually what I make. You can make a little bit more if you work during the busy times, but still it's not that much more. I seem to get offered one order per half an hour. A lot of sitting around in your car, trying not to look like someone sketchy hanging out. Plus it sucks when it's really extreme weather outside when you are waiting around.So much wear and tear on your car. I do this on the side, I thankfully have a full time job so this is side money. I wouldn't want to do Grubhub full time. Their driver "care" doesn't care at all, at least their phone reps. I had an order at the local hospital, which that is already a pain because of having to park in the parking garage and that taking so long to deliver (plus the restaurant of course had to be one of the ones that take a really long time) I called the driver care number to see if they could let the customer know (I think it would look better if they did) and the rep said "I don't understand what you want me to do!", I just hung up. They don't care. It's easier to text customer care when you are at a restaurant and the food is late, they respond saying they'll let the Ch know. They'll send you order offers while you are still on the one you have, even before you delivered. They don't understand if you are in a place where it's going to take longer than usual (like the parking garage issue). At least wait until we have checked the "delivered" box on the app. And you try to avoid missing or rejecting an order because you'll lose your pay or your acceptance rate and getting future orders is in jeopardy. You only get paid mileage for the driving you do between the restaurant and where the customer is. THAT IS ALL!

Customer service sucks, and the drivers don't care at all about your food (and in some cases, incomplete dinners were because the driver helped himself to some of it). It is always unreasonably late, usually spilled or otherwise turned upside-down (one idiot driver actually took out a box from the bag that he had put in upside down, turned it right side up and handed it to me like it was no big deal). I called grubhub and all they do is give you $5 off your next order. I've gotten this same nonsense enough that I won't be spending that $5 credit through grubhub - it was a great idea, but their service and their drivers absolutely suck. I always tipped very well (and paid up front when I paid for the food - not when it arrived, or I'd have ended up just handing out pennies and advice), and no matter what, the drivers just got worse and worse.

... because they won't make it right. As a company, there should be procedures in place to amend any situation. When the restaurant won't make a situation right, well then GrubHub should! Why should I ever order through this site again when there is SO many options? I won't! No apologies, reimbursements, or replacements. It was a cash order, so I understand them not reimbursing me, but they could've at least given a credit. Never again

Worst service ever. They even told the restaurant they'd contact me directly an hour & 20 minutes after I ordered. No call. On a Friday night, nearly two hours after the order was placed (and I'd had 2 glasses of wine, prohibiting me from driving to retrieve my own order), I gave up. Oh, just a heads up, the "survey" They provide at the end of a call to them, offers only one question: how was your representative? Well, trying to be kind and expecting a question regarding their actual service, don't be fooled. That's the ONLY question. Then you are disconnected. GRUBHUB
SUCKS!

We placed an order through GrubHub for the KFC on Crater Road in Petersburg, VA because it is so close to us. Not only was our order more than a half-hour late, but it was also incorrect. Instead of the 2 Diet Pepsi drinks I ordered, we received 1 regular Sprite-type beverage, which was definitely not good for my diabetic husband. Our chicken was wrong, and our sides were wrong or missing as well. In addition, our dessert order was non-existent. The driver was useless as far as customer service, as were the customer service people to whom I spoke on the phone. They were to replace and redeliver my order, but then they sent an email message refusing to do so, claiming that a restaurant that closes at 10 p.m. was closed at 8:02 p.m. This was completely unacceptable, and the only way to have satisfactorily fixed it was to have delivered our original order promptly and correctly, which they refused to do. They had plenty of time to have fixed it during the whole time period of this experience, yet they refused and resorted to lying about it. The fault lies with both KFC and GrubHub, and both had absolutely horrible customer service.

Nothing but a headache! Placed the order which was said tone delivered 20-30 minutes later. Received 2 notices of delays without explanation. After an hour called the restaurant and food had been ready for over 30 minutes but no driver pick up. Grubhub tried to blame the restaurant on the 3 call and promised delivery within another 15 minutes. Desert was made 9o minutes from ordering and it was wrong plus drinks missing. First and last order with them. Don't use them; business model doesn't work. Money wasted.

I have been ordering with grubhub for years all over the country for work and personal. Tonight I started ordering dinner at 615pm and at 710 the delivery driver brought me someone elses little order and I was feeding my whole sick family after working all day. Called them asap and by the time they got the restaurant said it was too late cause restaurant was closing in 20. Refunded my pay and gave me credit. So. I ordered from another restaurant and 70 minutes later they cancelled my order and not only did they only give me a $5 credit but by 940pm all restaurants were closed and I couldtn even order pizza. Will never use them again

I ordered my food around 11 pm and said it would get delievered qround 12:08 am ended up "arriving" at 1 am and they tried "contacting me " that they had arrived and didint get my food. Had to call to see where they were because in the app it hadn't even said deivered yet. And waited for 20 min to get an answer. I couldnt get a refund which is complete bs because i didint even get my food. Feel so stupid for even ordering on this stupid app! Never again!

Ordered my food and was messaged that the order was on its way to be delivered. Waited for my order to arrive. Looked at my phone and had received call from a 312 area code that is unfamiliar. I didn't answer. I then noticed I had 5 missed calls from 312 area code, different phone numbers. I called the final number back and realized it was from grub hub. Talked to a representative and asked what was going on why all the phone calls and no delivery of my food. Well the representative said that the driver attempted to deliver and was unsuccessful. Lights were on on the porch and we have a very good working doorbell, when was the attempt made and where is my food? Grub hub representative put me on hold to call the driver then came back and said that the food went back to the restaurant that won't take the food back and then it is given away to people on the street. WHAT!?!?!?!?!?!?! She just wanted to give me a refund and be done with it, no no no, we've waited 30-40 minutes and now have no food at 8:30 at night. Oh and apparently a $5 coupon is suppose to help that. I asked to speak to a manager, again put on hold... Representative comes back and says there is a high call volume and it will take 10 minutes to speak to someone. I said forget it have a supervisor contact me back. I was told it will take 24-72 hours, really!? We'll see if that ever happens. Very poor Grub hub, no more ordering from us. Not very good customer service Grub Hub, not going to last long if this is how your business is being run. Extremely unsatisfied customer.

I find it disturbing that I am a loyal Grubhub customer and waited from an order placed at 6:15pm-7:41pm and still never received it the driver told customer service they dropped my order off at the office... there is no office I live in a house which means they took it to another house In my neighborhood, I think that's very very unprofessional. I deserve something more than a refund I am a pregnant mother of 2 who is on bed rest and relied on Grubhub to follow through with my order. I honestly feel like the driver ate my order. Smh

On Dec 12,2018, at 7:41 PM