GrubhubReviews 4,556

Order kept getting backed up 30 minutes (3 times) for arrival time. After and hour and 40 minutes I called the restaurant. They said the food has been waiting there for a driver. I told them to keep it there for me. I arrived to pick up the food and a driver still hadn't showed up and the restaurant was closing in two minutes. Uber eats is getting my money for now on. I would need the service fee refunded and free delivery for a month to even begin to think about using Grubhub again. They keep offering me one free delivery that I have to use within two days, as long as the food order is over $10 and delivery charge is less than $4, really? After I literally had to put on clothes and leave my house to pick up my own food which was cold and soggy and already debited from my bank account due to your negligence. Goodbye money grubbing hub

This might just be the worst company in existence. Not just the worst delivery company, but actually the worst company.

My order was being delayed for no reason, so I went to chat with them to ask what was going on. But wait! They have no idea why it's delayed. "I request you just wait longer."

Are you freaking kidding me?!

Then, the agent told me that the driver was unreachable and there's no way to know when the order would be delivered.

When I told him that GrubHub was awful for providing such terrible customer service and that Uber Eats is infinitely better, he chastised me for being rude.

And on TOP OF THAT, he then told me that the food was ready at the restaurant and just sitting there, but that the driver simply just never went to pick it up.

So you'd think the story would end there, right? Wrong!

I then left a negative review of the delivery and the customer service in the app, and what did they do? Instead of taking it as criticism to be improved on for themselves, they POSTED it as a one-star review of the restaurant, a restaurant I really like and where I am friends with the owner. Of COURSE I didn't want to give his restaurant a one-star review!

Predictably, they do not offer a way to edit or delete reviews, even if you're the one that made them. So I contacted them again - how do you think that went?

The agent was just as rude, telling me there was no way for him to delete a review - rather, he'll put in a request for deletion, and it will take 7-10 business days to be reviewed.

So I told him, sorry, I'm not going anywhere until you remove my review, or transfer me to a manager who can.

To which he told me that there's no way to do this and just ended the chat.

Honestly, I hope this disgrace of a company goes out of business as soon as possible, I will NEVER use them again, and that's a promise. I hope others stay away from these awful, awful people.

I ordered some food from Taco Bell. When it asked for my address and phone number the info was automatically entered and it looked correct, but it wasn't. Totally my fault because I didn't check it. I got an email saying they tried to deliver it but couldn't because the info was wrong. I called the 800 number and had trouble understanding the agent with the strong Spanish accent. She said that since they tried to deliver the food, that they couldn't make a second attempt or refund my money but would give me 50% off my next order. That was unacceptable. I will never use grubhub again and I will tell everyone I know not use them.

I waited AN HOUR AND A HALF for my food and finally called to find out what was going on and they told me the restaurant's tablet was not working and they weren't getting orders, so they basically blamed it on the restaurant! I spoke to restaurant (who I believe as I have ordered from them several times before) and they said they had cancelled working with them long ago and Eat24 still had not cancelled their account online. I told them they better figure it out somehow because Eat245 is blaming them and making THEM look bad. Eat24 did not care AT ALL. Didn't even apologize (genuinely anyway). They were like ok well we'll process your refund. As if that feeds my family and I or even makes up for the inconvenience! I am HANGRY and I will also 100% NEVER USE EAT24 EVER AGAIN! Why would I when so many other delivery services exist that ACTUALLY HAVE CUSTOMER SERVICE?! Save yourself the trouble and ORDER FROM SOMEWHERE ANYWHERE ELSE!

Ordered at 6:10 pm, they said 45-50 minutes to deliver. Next update delivery at 7:30 pm, next update delivery at 8:10-8:20 pm, next update delivery at 7:55pm. THEN at 7:57 pm they call and say the restaurant cancelled the order and we will get a refund in 3-5 days. An hour and 47 minutes after order was placed! Called restaurant, they did not cancel the order, GrubHub did. We better get that refund in 3-5 business days or will be going to the Attorney Generals office and news stations!

I have used grubhub 5 times through yelp. Every single time, they get the order WRONG. I keep trying to give them the benefit of the doubt, but they honestly suck. One time, I had my wisdom teeth pulled out, so I ordered boneless wings since I had a major headache and didn't want to step out of the house. I ordered honey bbq since that was the only flavor that wouldn't infect my gums. When I received my order, they gave me SPICEY CHIPOTLE SAUCE WINGS ( which would severely irritate my gums and cause an infection). Like... really? How hard is it to order something correctly? I refuse to use yelp now because of Grubhub.