GrouponReviews 5,284

When Groupon works, it's awesome. The goods have been subpar at most. I'll never order again. I once bought a groupon for a merchant listed as local. They were actually in a completely different part of the country. I was able to get my money back. I bought a groupon for a wine & painting event. When we arrived the doors were locked. I redeemed the groupon on my way there. I called groupon. They said I have to contact merchant to reschedule & because it's marked redeemed they cannot refund my money. I asked to speak with a supervisor. She said I need to call back & hung up. I called right back. The next person I spoke with refunded it without a problem. She knew about my experience with the first person I spoke with. I never know what type of quality I will get with groupon & will not be using them very much in the future.

I bought a jetski deal in Florida with a friend of mine because it was something to do. I broke my foot 3 days after. We both emailed them on the same day and she got her refund but I haven't received mine. Even though we both bought the deal the same day and sent an email to cancel it the same day. Told them I broke my foot and therfore can't use the Jetski Groupon but they still won't give me a refund even though I emailed them just one day after the refund window closed. The same day my friend asked for a refund! So no, save your money shoppers and go somewhere else where there might be more sympathy and better customer service.

I ordered two tone deck shoes. When they arrived they were not two tone but one colour. I decided to accept them instead of the hassle of returning them. After wearing them for only an hour l had abrasions on my instep and toes of both feet. This was due to the poor quality in the inside of the shoes. When I rang to complain I was informed that because I had worn them they could not be returned. I would not recommend these shoes.

I bought a $550 iphone on groupon and turns out my Tmobile rep checked it and said it was either stolen or a broken contract and had a bad IMEI number, either way there was a permanent block on it and should be returned. Since then I have sent it back and its been over 10 days and still no refund, so I am out the money and no phone. I believe Groupon could be sued or the seller for shipping stolen goods across state lines, someone should have checked the IMEI number before shipping it, seems after some research this is not an uncommon problem, yikes! I will never buy on Groupon again.

My mom had someone open a fraudulent account in her name and are ordering items with an account in my moms name, but she didn't open it. When we called customer service we were told that they wouldn't help us. I told them that my mom had notifications on her phone of orders being placed and that I could give them specific times and items and send them screen shots of the orders. They insisted there is nothing they could do. I asked to speak to a supervisor and they hung up on me. I called back thinking the line maybe got disconnected and same story, as soon as I asked for a supervisor, they hung up on me again. Very disappointed in the extremely unprofessional behavior and unwillingness to assist in a situation dealing with fraud.

They keep contacting me to sign my business up I keep telling them I don't agree with how they work and the amount of money I will make. I keep telling them I will contact them if I decide on using them to get more business. They are very rude sent me rude comments in their emails. Been contacting from 3 different guys who work for Groupon and they all try to guilt me into signing up. I have no patience for rude and pushy people. Then when I told them today to stop contacting me I'll contact you(for the 5th time) when I need your help he told me" don't bother contacting us I will put you down for do not take her business she is a sinking ship" Really! All because I'm not ready to take on groupon.

I have had several experiences with trying to get help with things I have purchased with NO solution! The latest was a cell phone that was late to arrive and then was defective. I have sent a couple emails and keep getting the run around. Now being told Groupon can't help me and I need to contact the warranty. Which I had to email again! I have had it! I will never do business with them again. There is a reason things are cheap!

I baught lipo w with vit B12b shots together. I had a horrible experience. The tech placed needle one fingerbreath below my acronium and the pain was so bad I thought my arm was going to be numb for ever. I called Krave and the owner and receptionist didn't care so I had to sit I'm my car for hours till pain went down. Then I show up again for my shots and the tech wasn't even there when he schedule my appt. After that I decided not to waste my time with them. Don't ever spend your money with krave. If something happens to you the owner and her staff w tell you there's nothing they can do.