GrouponReviews 5,284

I bought a Groupon for Chicago Line Cruises last Thursday as a gift for a friend to use this Monday with her friends from Sweeden who go back home on Tuesday.
My friend received the email with the voucher but no Order Code. I immediately contact Groupon.com and their poor Overseas Customer service kept telling me that the problem would be solved in 48 hours. 48-hours later I still have no code and they keep telling me they are on it and do not understand I need the code in the next hour otherwise I cannot use it. I feel Groupon is irresponsible and borderline thieves as they charged my credit card on Thursday and I have no merchandise or service voucher for my money. Their practices ARE UNACCEPTABLE

I purchased a desk from Groupon in July 2016 the photo of the desk was white. However, when I purchased it the desk was black. So immediately I phoned them only to be told I could not cancel and I had to have it delivered and then to return it even though I did not want it. It then took 6 weeks for them to collect. After constantly calling them they would give me a date for collection but no one would collect. After 6 weeks I found out they never processed my collection. The desk was in their warehouse since August 17th they asked me to provide proof which I did it is now the 23rd Sept and I am still waiting for my refund. I have sent so many emails and phone calls and each time I get fobbed off with excuses. It has cost me more in phone calls and time. I used to really like their offers but after this experience I will not be buying anything from them again. £90.00 is a lot to lose.

The bed I ordered arrived quickly enough, but has several nicks on the back of the headboard. I was willing to overlook them because they were on the back. The bed was already assembled and when I leaned against the headboard, It started coming apart. Their initial response was for me to disassemble the bed and return it for a refund! There was no way! The bed can be repaired and I wanted a partial refund to pay someone to do it. After a week, I finally got someone to resolve the issue, agreeing to give me a partial refund. BUT I can only use it as a Groupon credit and I also didn't feel that it was enough. I wanted the money refunded to my credit card, not my Groupon account, because I plan on never using them again! Crappy customer service and crappy policies! I deal a lot with another more major online retailer, (a river in S. America) and I know they would have been much more accommodating.

If you know the price of what you're buying outside of Groupon's system you can often find excellent deals here. But sometimes they will overinflate the "retail" or "MSRP" price to many times what you can find online in order to make it seem like you're getting an amazing deal. Yes, sometimes you really can get a great deal, but you have to be educated about what you're buying and dont make impulse purchases whenever you see something is "80% off" for example..

I purchased play tickets on Aug 3 for a show on Sept 17. I purchased early so I could get a good seat but I was never able to print out my ticket. By the end of August I started to email and call to find out why, that's when I was informed that I would not be able to print my ticket until the day of the show. I asked for a refund since it had been a month and I still did not have the product that I purchased. I wanted to just go to the ticket office website and purchase a ticket at full price so I could go to the show but I was told that I could not get a refund and the only thing that I could do is give the ticket away but they would not issue me a refund. The only thing I could do is wait. The day before the show I went back to groupons website to see if I could print the tickets only to find that they canceled the offer and refunded all the tickets with no explanation. The tickets are no longer available and I can not see the play that I've waited so long to see. I believe groupon sellers sells the tickets and makes you wait to print the actual tickets to see if they will sell them at full price. If they don't, groupon ticket holders will get the seats that's left over, and if they do sell all of the seats at regular price then the groupon ticket holders are just out of luck. That's what I think happens.